Bathshack Opiniões 6399

TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Gemma that works in the Coleraine shop was great to deal with. She must have priced half the shop for us before we decided on our final order. Didnt feel rushed during our time there and she is great... Ver mais

Classificada 5 em 5 estrelas

The items were beautiful and even though we had an issue with one of the items the service was excellent and a replacements was sent out with ease so there wasn’t much we had to do on our end. Deliver... Ver mais

Classificada 5 em 5 estrelas

James was absolutely fantastic and nothing was too much trouble. He worked through planning the bathroom from start to finish, also giving ideas so everything runs smoothly.

Classificada 5 em 5 estrelas

Visited Lisburns store. Kaylem was really helpful and showed us various options to suit our budget and preferences. Changes to original quotation were no problem and I now have a lovely bathroom o... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para casas de banho
  2. Renovação de casas de banho

Sobre Bathshack

Escrito pela empresa

Your one-stop shop for high-quality bathroom products and tiles, Bathshack is proud to be one of the UK’s leading online bathroom suppliers, with a loyal customer base spread across the UK and Ireland. With showrooms located throughout Northern Ireland (in Boucher and Duncrue in Belfast, as well as Lisburn, Antrim, Ballymena and Coleraine) as well as the ROI (Dublin and Cork), we also ship to customers across England, Scotland and Wales. Supplying high-quality products at great-value prices, we keep our customers at the heart of everything we do and are always striving to deliver excellent customer service. Offering extensive warranties and efficient, low-cost delivery for your convenience, we work hard to ensure that your customer experience is as seamless and stress-free as possible. Meanwhile, if you do encounter any issues with your order, then our friendly customer service team is only ever an email or a phone call away – while there’s also a live chat option available on our website. Whether you’re looking for baths, basins, taps and toilets, or you need a new shower, tiling or anything else, we have an extensive range of products available in various designs, colours and finishes. You’ll therefore find something to suit your personal taste – the perfect products for your new bathroom or self-build project at the best-value price. Looking for high-quality bathroom-ware? Think Bathshack every time.
Shop Baths
Shop Bathroom Suites
Shop Taps
Shop Heating
Shop Tiles
Contact Us
Find Your Nearest Showroom

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 99% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Complete Bathroom renovation

While things didn’t go exactly to plan, Bathshack did everything they could to make up for delays, etc. They are very good with their prices and the products of good quality.

4 de fevereiro de 2026
Opinião espontânea
logótipo da Bathshack

Resposta da Bathshack

Hi James,

We can see you have now spoke with Natasha our customer trust manager and your issues are now resolved.

If you have any further issues please email Natasha directly.

Thanks,
Team Bathshack

Classificada 5 em 5 estrelas

great help

I experienced some small issues with my product after install. I was helped by Brenda, who was quick to respond and helped me find a solution. Very pleased overall!

6 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional service

I really appreciate the professional service. Items were delivered in time in perfect condition. And when we needed to return the items we were given clear instructions on how to proceed.

2 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service & Quality Products

Really happy with my experience with Bathshack. Ordered everything for a full bathroom renovation and all products arrived in great condition and exactly as expected.

I did need to return a shower as it wasn’t the correct fit, and with my plumber only on site for the week, timing was tight. Ian and the team in the Antrim store, along with others from the support team, were very helpful and managed to get the correct shower sorted within the same week, as well as arranging a refund for the temporary one I had purchased.

Overall, great service, quality products, and excellent support when it mattered most. Would definitely use Bathshack again and recommend to others.

2 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Waiting on prpduct still lrdered in mid…

Waiting on prpduct still lrdered in mid march and no ptoactive follow ups and still no delvery date given

27 de março de 2026
logótipo da Bathshack

Resposta da Bathshack

Hi Brendan,

I have checked your order details and can see that your order was delivered back in March. A member of our team will follow up with you to share delivery details with you & ensure you've received your order.

Thanks,
Team Bathshack

Classificada 5 em 5 estrelas

Had a great experience at the Dargan…

Had a great experience at the Dargan branch, thanks to Chloe! She was incredibly helpful and patient with us, taking the time to show us loads of different options until we found exactly what we needed. She was also super clear on all the pricing and availability, which made the whole process stress-free and easy to navigate. Beyond being a pro at her job, she’s just generally a very friendly and nice person to deal with. If you're heading in, definitely look for her—she’ll take great care of you!

4 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good customer service

Ian was very helpful in assisting with a retyrn/exchange transaction I required. Would not hesitate in recommending this business for great products and customer service.

31 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Wrong image on website

Got the wrong tap

Because you have false advertising on your website

24 de março de 2026
logótipo da Bathshack

Resposta da Bathshack

Hi Amy,

I'm sorry you aren't happy with the taps you have received, due to the small branded logo that wasn't visible on our image of the taps. I can understand your frustration, but I can see that Sarah from our Customer Support team has been working with our supplier to find out if they can supply an unbranded version of the taps and she has also offered a free exchange to an alternative set of taps.

We'll follow up with you again to ensure we find a solution that works for you.

Thanks,
Team Bathshack

Classificada 5 em 5 estrelas

Bathshack Lisburn

I bought my bathroom from the Lisburn Branch.
David really helped me create my new bathroom without costing me a fortune. I am delighted with it and the customer service that I received was excellent.
Chantelle also helped me whenever David was unavailable.
It was a great experience and I would recommend Bathshack Lisburn to anyone!

28 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Happy Customer

UPDATE 09/04/26 Following a call from Bathshack I was promised a new box of replacement tiles, these were delivered yesterday and are perfect. Also advised that I could keep the other box of tiles. Much happier customer now.

Ordered one box of six tiles, when they arrived i opened the box to check all was good, seemed to be as top and bottom tile were in perfect condition, my tiler arrived and took tiles out of packaging to discover the middle three tiles were broken, unusable.
Emailed immediately but to date no response, very disappointed, can't even return to Dublin store must be sent back to Antrim,

20 de março de 2026
logótipo da Bathshack

Resposta da Bathshack

Hi Olwyn,

We can see you have now spoke with Natasha and can confirm this issue is now resolved.

Any further issues please get back in touch with us.

Thanks,
Team Bathshack

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais