Bathshack Opiniões 6399

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Gemma that works in the Coleraine shop was great to deal with. She must have priced half the shop for us before we decided on our final order. Didnt feel rushed during our time there and she is great... Ver mais

Classificada 5 em 5 estrelas

The items were beautiful and even though we had an issue with one of the items the service was excellent and a replacements was sent out with ease so there wasn’t much we had to do on our end. Deliver... Ver mais

Classificada 5 em 5 estrelas

James was absolutely fantastic and nothing was too much trouble. He worked through planning the bathroom from start to finish, also giving ideas so everything runs smoothly.

Classificada 5 em 5 estrelas

Visited Lisburns store. Kaylem was really helpful and showed us various options to suit our budget and preferences. Changes to original quotation were no problem and I now have a lovely bathroom o... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para casas de banho
  2. Renovação de casas de banho

Sobre Bathshack

Escrito pela empresa

Your one-stop shop for high-quality bathroom products and tiles, Bathshack is proud to be one of the UK’s leading online bathroom suppliers, with a loyal customer base spread across the UK and Ireland. With showrooms located throughout Northern Ireland (in Boucher and Duncrue in Belfast, as well as Lisburn, Antrim, Ballymena and Coleraine) as well as the ROI (Dublin and Cork), we also ship to customers across England, Scotland and Wales. Supplying high-quality products at great-value prices, we keep our customers at the heart of everything we do and are always striving to deliver excellent customer service. Offering extensive warranties and efficient, low-cost delivery for your convenience, we work hard to ensure that your customer experience is as seamless and stress-free as possible. Meanwhile, if you do encounter any issues with your order, then our friendly customer service team is only ever an email or a phone call away – while there’s also a live chat option available on our website. Whether you’re looking for baths, basins, taps and toilets, or you need a new shower, tiling or anything else, we have an extensive range of products available in various designs, colours and finishes. You’ll therefore find something to suit your personal taste – the perfect products for your new bathroom or self-build project at the best-value price. Looking for high-quality bathroom-ware? Think Bathshack every time.
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Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 98% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I found the customer service excellent

I found the customer service from Ian and Brenda to be excellent. I had a problem with an order being delivered with some damage, and the Bathshack team were exceptionally helpful in coming up with a resolution for me. Their communication was prompt and clear, and they really did go above and beyond to help.

26 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect customer service 👌

Prompt reaction to my complaint and they solved my problem immediately

23 de março de 2026
Opinião espontânea
logótipo da Bathshack

Resposta da Bathshack

Hi Anke

We are very sorry to hear of your issue.

We can see you have now spoke with Natasha who has resolved this issue for you.

Any further issues please go directly to Natasha

Regards
Team Bathshack

Classificada 5 em 5 estrelas

Very pleased

Ordered on line . Then had to had more stuff rang the office and they added items without extra delivery charge . Deliver on date stated .The driver put every thing nice and neat in the shed which is a bit from the house . . Very pleased with the products provided and service from start to finish

10 de março de 2026
Classificada 5 em 5 estrelas

Thank You Katrina in Cork

Thank You Katrina in Cork. You were so helpful and patient with me in helping me chose colours etc a job i hate. Thanks for the great advise and the quality of the showroom and items were top notch

21 de março de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Could do better…

Point of sales advice and service is pretty poor and communication isn’t great but thankfully Natasha in customer service stepped in and delivered the service and results we needed to complete our order and we now have a finished en-suite, thanks Natasha🙌🏻

24 de março de 2026
Opinião espontânea
logótipo da Bathshack

Resposta da Bathshack

Hi Stacey

We are very sorry for the issues you have encountered.

We can see you have now spoke with one of our managers Natasha, and she is currently looking into this for you.

If you have any further issues, if you can just go directly to Natasha she will be able to assist.

Regards
Natasha

Classificada 5 em 5 estrelas

Sklep godny polecenia

Dobry sprzedawca dobra obsługa
Zamówiłem drzwi prysznicowe przyszły z lekkim zarysowaniem po złożeniu reklamacji sklep wymienił je nowe
Dostawa bardzo szybko polecam

13 de março de 2026
logótipo da Bathshack

Resposta da Bathshack

Hi Tomasz

We are sorry to hear you had a issue with your shower door. We can see our customer support team replied to your email and are currently waiting a response from you. They replied to your email on Wednesday. We will pass your order details on to our customer support team for them to look into this for you and give you a call.

Regards
Team Bathshack

Classificada 1 em 5 estrelas

I feel completely ignored

I feel completely ignored; Bathshack clearly doesn't value their customers' feedback

12 de março de 2026
logótipo da Bathshack

Resposta da Bathshack

Hi Maryna

We have seen your email about missing a toilet from your delivery.

We can see you have spoke with Natasha in customer support and an image has been sent to you that was taking at the time of delivery showing all 3 toilet pans, 2 cisterns and wall hung frame in the image in your property. We can see this was also delivered to you 2 weeks ago so maybe its been moved in the property.

If you can have a look and come back to us that would be great.

Regards
Team Bathshack

Classificada 5 em 5 estrelas

Excellent service throughout.

Had excellent service from start to finish. Darren was very helpful adding on to our order to avoid additional delivery fees. Delivery was quick and very efficient. Items purchased are perfect and fabulous quality.

10 de março de 2026
Classificada 5 em 5 estrelas

I visited Bathshack today with my…

I visited Bathshack today with my husband, the staff members were very polite and knowledgeable in helping us with our choices .They had patience in abundance, and would definitely recommends a visit there if looking to update bathroom or looking for a bargain. Very happy with our new purchases ...ie Happy customers !

20 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Communication

I’m now back communicating through trustpilot. I ordered a bath, which originally didn’t get delivered. Only received communication once I posted on a bad review on trustpilot and then was advised my bath would be delivered this Thursday and when it arrived the delivery driver couldn’t carry it because he was on his own. He had to get help to have it unloaded. We then noticed that the bathtub had no legs and were told that the legs would be posted out to this address which is a building site. Again reached out to bathshack and have heard nothing back. So can you please get in touch? Thank you

19 de março de 2026
Opinião espontânea
logótipo da Bathshack

Resposta da Bathshack

Hi Paul,

I'm terribly sorry to hear about the issues you have experienced with your order. A member of our team will follow up with you today as we believe the legs for your bath have arrived with your initial delivery, ahead of the delivery of your bath itself.

Thanks,
Team Bathahack

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