Beanz Opiniões 699

...who wait.

I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.

I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.

I'm happy to recommend from my first experience.

Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.

Der Support hat sehr schnell reagiert und das Problem zu meiner vollsten Zufriedenheit gelöst.

Sehr schnelle Reaktion und sehr kulante Lösung!

Der Kontakt war sehr freundlich, schnell und hilfsbereit...

Im Kaffee-Abo ist nicht intervallgerecht geliefert worden. Auf meine Mail habe ich innerhalb von wenigen Stunden eine sehr effektive Rückmeldung erhalten. Genau so stellt man sich das vor. Danke!

Eine Lieferung hatte etwas Verspätung. Mir wurden direkt im Express zwei kostenlose Tüten Bohnen nach meiner freien Wahl als Entschuldigung zugesendet.

Super Service

Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer service than beanz!

Ich bin sehr dankbar, dass das Problem umgehend behoben wurde. Vielen Dank.

I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.

Customer service

When buying through beanz beans are not fresh

I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap

The person who called me and resolved my issues was very nice and really wanted to help me. He exceeded my expectations.

Quick response to query

Ich wurde nicht ernst genommen.

Great coffee selection brilliant support!

Great customer service, satisfied customer.

Beans team took care of the issue right away.
They even went above and beyond sending new beans next day.

Thank you