Beginning Boutique Opiniões 502

TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The size guides were completely off and didn’t fit my proportions at all :( I ordered these dresses for a holiday I was going on and none of them fit. When I came back from the holiday, I went to retu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Enviaron el pedido (que era para regalar) muy tarde, mintiendo, ya que me decían que estaba enviado pero la compañía de reparto (CTT) me decía que no lo habían recibido. Por otra parte, como se pued... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days.. I would highly recommended your bouti... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de roupa

Escrito pela empresa

Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

502 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Really disappointing

Am leaving a review here because they filter reviews on their website. My review for Taleah Cut Out Maxi Dress Sage:

"At a higher price point I was honestly expecting the dress to be higher quality. Fabric is not that breathable, stitching is sloppy, and cut-outs at the ribs are uneven (enough to be noticeable when I put it on!). Really disappointing."

Update: Returned the dress and paid roughly AUD38 for shipping. They would not reimburse me the cost. Gave me store credits which I won't be using.

7 de julho de 2022
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Wai,
Thanks for taking the time to leave a review, and I am really sorry that you are disappointed with the garment you have received.
It is never our intention to send you something that you are not 100% happy with, so I am really sorry that you didn't love this.
I have sent you an email so that we can get this resolved for you! xx

Classificada 5 em 5 estrelas

Great customer service

Great customer service, highly recommend. Even when I returned an item, they were generous as I live in Canada and due to Covid it takes longer to ship back. Really appreciate fast, kind customer service!

23 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

They are amazing

They are amazing, the fastest responses from customer service emails to a clothing store I’ve ever had. Their clothes are so adorable my friends are always like dam where’s that from!😁 I absolutely love your clothing❤️

18 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t order if your from uk

Don’t order if your from uk. I ordered 3 dresses from here for £218, I paid and everything and it said shipping was nothing so I paid the £218 thinking shipping was free. I then got an email from the delivery website saying I have to pay £82 in import tax to get it delivered. I emailed them saying this and that I had no clue they was going to charge me this much to get it delivered they basically said it was my own fault because they list it on the website, but no where do they say you would have to pay this much. Literally misleading as they should clearly state this. Now I’m stuck and I will either way have to pay even more money to get it returned or if I keep the package and pay £82 and something doesn’t fit I have no choice but to pay more money again to send it back. A lot of other reviewers say this as well so please don’t buy from here if you want to waste loads of money.

10 de junho de 2022
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Emma,
Thanks for taking the time to leave a review and I am so sorry that you were disappointed by your experience.

Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws.

We are unable to give any advice on potential fees that may be incurred by you. For more information we would recommend that you get in touch with your local Customs & Importing Authority about the Import Tax they charge.

I have sent you an email so we can try and get this resolved for you xx

Classificada 5 em 5 estrelas

Always shop here

Always shop here, but the customer service is amazing, the girls are always helping and willing to assist and take your needs into consideration.

8 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service from Max and Trisha!!

Such amazing customer service by Max and Trisha!! I urgently needed a dress in a different size which was unfortunately out of stock and they were soooo incredibly helpful throughout the entire process. They provided remarkable after hours service and contacted different departments to find the size I needed so I could match the other bridesmaids. Will definitely purchase again from BB because of their amazing team and thanks once again. Xx

31 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

WARNING ⚠️ ALL GOOD REVIEWS ARE FAKE ⚠️…

WARNING ⚠️ ALL GOOD REVIEWS ARE FAKE ⚠️ They DO NOT reply. Have not received any of my stuff. I paid express shipping.

27 de maio de 2022
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Jamie,
Thanks for taking the time to leave a review and I am so sorry that you were disappointed by your experience.

We have reached out to you via email regarding this delay due to an incomplete address.
In the meantime, I have had a look into your order and can see that your order has been delivered - yay!

Please reach out to us if there is anything else we can help you with xx

Classificada 5 em 5 estrelas

I placed an order with Beginning…

I placed an order with Beginning Boutique and promptly received my product. Unfortunately, I ordered a larger size and wished to return and exchange this for a smaller size as the quality of the product was exceptional. I was provided remarkable after hours service from a customer service consultant, who thoroughly assisted me in navigating through the process. Having had over a decade worth of customer service, I was extremely impressed with the level of dedication and care provided by the customer service consultant. I look forward to receiving my item and purchasing more from BB!

18 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I had an order with BB

I had an order with BB, and I was sent an email to review my items. However it hasn’t arrived yet and so I emailed the BB team and they responded so promptly. It was amazing, after receiving a second update I received my items the next day! Thoroughly impressed with the customer service and absolutely adore my items!

12 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy Plus

Very happy Plus. I purchased the Maeve Blazer White size 12 just 5 days ago online. BB communications are fantastic & the courier service they use (DHL Express) are fantastic. The blazer arrived carefully packed & it is a perfect fit. OMG thank you Beginning Boutique for this lovely blazer & your wonderful service.

26 de abril de 2022
Opinião espontânea
logótipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Mary!

Thank you so much for your positive review. We are so glad that you love your order and that the delivery was great.

Thanks so much!

Max xo

Classificada 5 em 5 estrelas

10/10 customer service

Such amazing customer service, they replied to my email promptly and resolved my issues, that were my fault! Super happy with their service and will 100% be shopping from them again 😇

10 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful customer service

Wonderful customer service. An item was out of stock and they issued me a gift card. I reached out and explained the situation, they were so understanding. Walked me though how they were going to fix it and came to a solution in which I was happy. Cannot recommend enough!

1 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Service!!

Fantastic Service!!
I recently made my first ever purchase from Beginning Boutique and was so impressed with the speed, of delivery and communication about when to expect my package that I would not hesitate to recommend this company. The product arrived and was exactly what I had ordered and was in perfect condition. ❤️❤️❤️❤️

28 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The ladies behind the customer service…

The ladies behind the customer service team are so understanding and helpful! Dresses are great quality and beautiful material! Can’t wait to see my bridesmaids in them for my wedding!! Will recommend them to everyone!

21 de março de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

My daughter ordered a few dresses within a couple different orders, trying to find the right style and size for prom. The dresses came quickly and the return/exchange process was easy. Each time I had a question, the customer service agents were very quick to respond, helpful and provided personal follow up. I could not be more impressed with the customer service from this online store!

11 de março de 2022
Opinião espontânea

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