Visited the Altrincham store today, assisted by Jonathan. We found the perfect bed within budget. Jonathan was very helpful & knowledgeable. We were offered a variety of options in a polite and profe... Ver mais
Localização
Alterar localizaçãoUnit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB
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Leia as opiniões dos outros
Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... Ver mais
A empresa respondeu
Overall, a straightforward transaction in the store when we decided on which divan & mattress suited us. The date we agreed on for the delivery in February went ahead as planned. As promised, a tele... Ver mais
A empresa respondeu
The service in the Altrincham store was excellent! They were so patient and couldn’t have done more. Very pleased with my purchase, although it hasn’t been delivery yet the experience so far has b... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Altrincham
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, Reino Unido
- 1619282704
4,6
Excelente
343 opiniões
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🌹Rose
I received very pleasant and helpful assistance from the store Manager Chris. He answered all my questions regarding the mattress that I had chosen. Service matters and I’m pleased to say I received it. Thank you.
12 de junho de 2025
Resposta da Bensons For Beds - Altrincham
We appreciate you sharing your positive experience! We're happy to hear that you received helpful assistance and that all your questions were answered. Providing excellent service is important to us. Take care, Megan at Customer Care
Lovely experience
Lovely experience… Becca was friendly & knowledgeable, listened to what we needed and gave us the information to make an informed decision. No pushy sales patter and felt we could say no at any time.
15 de junho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Altrincham
We're happy to hear that you had a lovely experience Julie. It's great to know the provided information helped you make an informed decision without any pressure. Thanks for your feedback, Megan at Customer Care
It was good experience in terms of…
It was good experience in terms of environment and staff.Many options and deals in Mattress are available. , Chris supported and guided us in better way. Thank you.
1 de junho de 2025
Resposta da Bensons For Beds - Altrincham
We're happy you found our environment and staff helpful! It's great to know you appreciated the mattress options and support. Thank you for your feedback Mukesh, Megan at Customer Care
Excellence and friendly service
We dealt with the manager of the store, Chris, who dealt with our issue in Very professional and friendly way and we reached an amicable solution
30 de maio de 2025
Opinião espontânea
Resposta da Bensons For Beds - Altrincham
We're happy to hear that the issue was resolved professionally and to your satisfaction. We appreciate your positive feedback and are glad we could find a solution. Take care, Megan at Customer Care
Chris from the Altrincham store was…
Chris from the Altrincham store was really helpful in making us understand what mattress we should choose. We ended up buying via the online store but the store themselves deserve lots of credit.
28 de maio de 2025
Resposta da Bensons For Beds - Altrincham
We're happy to hear that the Altrincham store provided such helpful guidance! It's great to know that the team's expertise assisted you in making an informed decision, even when purchasing online. Thank you for sharing your positive experience, Megan at Customer Care
Helpful and good choice
30 de maio de 2025
Resposta da Bensons For Beds - Altrincham
We're happy you found it helpful and a good choice. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
I am glad that shop offered good…
I am glad that shop offered good quality of furnitures and also staffs were very helpful especially Ms Janet. I was completely impressed with her professionalism and customer service.
29 de maio de 2025
Resposta da Bensons For Beds - Altrincham
We appreciate you taking the time to share your experience. We're happy to hear that you found our furniture to be of good quality and that our staff were helpful. It's great to know that you were impressed with the service. Take care, Megan at Customer care
They have a good team and always have…
They have a good team and always have time available for me
4 de maio de 2025
Resposta da Bensons For Beds - Altrincham
We're happy to hear that our team is available when you need us. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care
Make to feel very welcome
Make to feel very welcome and taken care of straight away
18 de maio de 2025
Resposta da Bensons For Beds - Altrincham
We're happy to hear that you felt welcome and cared for right away. Thank you for your kind feedback; we appreciate it greatly. Take care, Megan at Customer Care
excellent service in broadheath shop…
excellent service in broadheath shop friedly and knowledgable about products and delivery
10 de maio de 2025
Resposta da Bensons For Beds - Altrincham
"Thank you for taking the time to share your experience with us! We're thrilled to hear that our team in Broadheath provided you with excellent service and product knowledge. We strive to provide top-notch delivery as well. We appreciate your support and hope to see you again soon!" #CustomerSatisfaction #FriendlyService #KnowledgeableStaff
Delivered gaming bed with no tv then…
Delivered gaming bed with no tv then delivered this a week later and fitter said it was faulty but B4B are saying they are not liable and to claim from fitter (who I got from them) but hd is saying it was delivered faulty.
29 de janeiro de 2025
Resposta da Bensons For Beds - Altrincham
Hi there! We apologise for any inconvenience this may have caused. Our team is always willing to assist with any issues you may have. Please reach out to our customer service team and we will work to find a resolution together.
Thank you,
Team Bensons
Jack was first class
Jack was first class, there to offer his knowledge and experience but gave you enough space to view the range.
24 de abril de 2025
Resposta da Bensons For Beds - Altrincham
Thank you for your kind words, we are thrilled to hear that Jack provided exceptional service by offering his knowledge and experience while still giving you enough space to explore our range. We strive to provide top-notch customer experiences every time. Hope to see you again soon!
Take care,
Team Bensons💜
EXCELLENT
I gave you 5 stars because you did exactly what you promised when I made my purchase. Your delivery was on time. I had been given notice of the arrival time and your delivery driver, Joel, was courteous and efficient. Thank you!
14 de abril de 2025
Resposta da Bensons For Beds - Altrincham
Thank you for taking the time to leave this kind 5-star review! We are so happy to hear that we met your expectations with on-time delivery and excellent service from our driver Joel. It was our pleasure to provide you with a seamless purchasing experience. We truly appreciate your support!
Great staff- very efficient and helpful!
Great staff- very efficient and helpful!
4 de abril de 2025
Opinião espontânea
Resposta da Bensons For Beds - Altrincham
Thank you for your kind words! Our team takes pride in providing efficient and helpful service to our valued customers. We appreciate your support and look forward to seeing you again soon!
Store experince…
A store colleague was most helpful showing me different beds and firmness of mattress.
When I purchased he fully explained the breakdown of invoice which I found most useful when looking at my invoice later.
30 de março de 2025
Resposta da Bensons For Beds - Altrincham
We're happy to hear that a colleague provided helpful assistance and clarity during your purchase. We appreciate you sharing your positive experience with us. Thank you for your feedback, Megan at Customer Care
Resposta da Bensons For Beds - Altrincham
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
My husband asked me to pick up a…
My husband asked me to pick up a mattress from our local Bensons. He had looked online and picked a mattress. I paid in store and brought it home when my husband noticed I had paid an additional £100.Apparently this is because the price online is not the same price in store. The mattress was a roll up so we could take it away. We also have photos of the price in store, and I still paid £100 more . Customer service no help
21 de março de 2025
Resposta da Bensons For Beds - Altrincham
We appreciate you bringing this to our attention. We're sorry to hear there was a price discrepancy between online and in-store for the mattress, and that you experienced difficulty with customer service. We'll investigate this issue. Thanks for your feedback, Megan at Customer Care
Resposta da Bensons For Beds - Altrincham
We are happy to hear that the person you interacted with was extremely helpful. We appreciate your positive feedback and thank you for sharing, Megan at Customer Care
Really helpful when picking our new bed…
Really helpful when picking our new bed and sticking within our budget. Becca also entertained our toddler while we looked around!
26 de março de 2025
Resposta da Bensons For Beds - Altrincham
We're happy to hear that you found assistance in choosing a bed while staying within your budget. We appreciate you mentioning that our team member helped entertain your toddler! We hope you love your new order, Megan at Customer Care
Childrens bed - nice and easy
We had an unplanned visit to the Altrincham store, saw a bed we liked for a third child and inquired about our options for price/headboard etc. We received help from a fairly new starter, and was very pleasant. We didn't feel pressured, she was able to answer the questions we had and we ended up ordering the bed. Very helpful and will use again
23 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Altrincham
We're happy to hear that you had a positive experience in our Altrincham store. It's great to know that our team member was helpful and provided the information you needed without pressure. Thank you for your feedback; we appreciate your business and look forward to assisting you again in the future, Megan at Customer Care!
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