Jocelyn helped me choose a single bed for a 5 year old. She made it so much easier for me to decide as she explained the difference between the beds/mattresses I was looking at. There was no pressu... Ver mais
Localização
Alterar localizaçãoUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Store staff (Eric) very patient & helpful when I said what I needed from a bed. No problem when I needed to change delivery date. Kept informed re delivery. Delivery bang on time, courteous men had... Ver mais
The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... Ver mais
A empresa respondeu
Staff helpful but not pushy, showed us a few items relevant to our request then left us to look around and decide. Hot beverages offered whilst delivery date and paperwork were sorted out. Didnt push... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Ayr
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, Reino Unido
- 1292618293
4,9
Excelente
553 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional experts
Jocelyn was very attentive to our needs and made the customer experience enjoyable. Very informative and passionate with her communication. Took the the time to listen and was patient with our questions. Well done
4 de maio de 2025
Opinião espontânea
Resposta da Bensons For Beds - Ayr
Thank you for the kind words and for taking the time to leave a review, we truly appreciate it! Our team is dedicated to providing excellent customer service and we're thrilled to hear that Jocelyn exceeded your expectations. We look forward to seeing you again in the future. Thank you for choosing us! 😊
Sleep well, Team Bensons💜
Good service and lots of information…
Good service and lots of information about the product given. Staff took time to go through all the details with us
30 de abril de 2025
Resposta da Bensons For Beds - Ayr
Thank you so much for your positive review! It's our goal to provide excellent service and thorough product information. We appreciate your business and look forward to helping you again in the future.
Sleep well, Team Bensons💜
Brilliant Service
Fantastic service from start to finish from Bob and his team, everything was so easy from ordering to the delivery, always kept in the loop even down to the delivery drivers phone call 1/2 hour before arriving, they couldn’t do enough for you.
EXCELLENT!!!!
23 de abril de 2025
Opinião espontânea
Resposta da Bensons For Beds - Ayr
Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with our team. Making things easy and keeping our customers informed every step of the way is our top priority. We appreciate your business and look forward to serving you again in the future. Take care, Team Bensons💜
Received an excellent service from…
Received an excellent service from Jocelyn at Ayr branch, she was very knowledgeable and extremely helpful.
21 de abril de 2025
Resposta da Bensons For Beds - Ayr
Thank you for sharing your positive experience with Jocelyn at our Ayr branch! We're thrilled to hear she provided you with excellent service and was able to assist you with her knowledge and helpfulness. We hope to see you again soon! Sleep well, Team Bensons💜
Staff were very polite and attentive
Staff were very polite and attentive, in particular John who could not have been more helpful and knowledgeable of the products, they are a credit to the company, perhaps why we are a repeat customer, and Benson's are our first choice.
21 de abril de 2025
Opinião espontânea
Resposta da Bensons For Beds - Ayr
Thank you so much for your kind words! We are thrilled to hear that our staff, especially John, provided you with exceptional service. We strive to make each and every customer's experience memorable and we're honoured to be your first choice. Thank you for being a repeat customer. We truly appreciate your support. Sleep well, Team Bensons💜
Helpful and informative staff.
22 de abril de 2025
Resposta da Bensons For Beds - Ayr
Thank you so much for your kind words! We strive to provide exceptional customer service and we are glad that our staff was able to assist you in a helpful and informative manner. We look forward to seeing you again soon! Sleep well, Team Bensons💜
Staff very efficient and welcoming
14 de abril de 2025
Resposta da Bensons For Beds - Ayr
Thank you so much for your kind words! Our staff works hard to ensure that every customer feels welcomed and taken care of. We appreciate your positive feedback and hope to see you again soon.
staff made sure we made the right…
staff made sure we made the right choice staff were helpful would highly recommend
11 de abril de 2025
Resposta da Bensons For Beds - Ayr
Thank you for the positive review! Our team takes pride in making sure our customers make the right choice and it's great to hear that they were helpful. We appreciate your recommendation! #customerhappiness #excellentstaff
Resposta da Bensons For Beds - Ayr
We're happy to hear that you had an easy experience with excellent customer service and no pressure to buy extras. Thank you for your feedback, Megan at Customer Care
Resposta da Bensons For Beds - Ayr
We appreciate your feedback! Our sales team aims to be helpful and knowledgeable, and we are glad to hear about your positive experience. Take care, Megan at Customer Care
The minute I walked in to your…
The minute I walked in to your Heathfield store I felt relaxed and the female staff member greeted me with a smile, no pressure, just advice and a genuine interest in me. I knew roughly what I wanted but was given advice on the best bed for me. She advised me on colours and matching headboard also telling me about discounted offer till Monday. I left the store with ideas and knowledge. I returned with my husband on the Monday placed my order upgraded my headboard and was given two free items as I chose a plan to cover my headboard for any spills or accidental damage. I'm looking forward to my new bed arriving, up to now I am really impressed with the service and knowledge of the staff.
27 de março de 2025
Resposta da Bensons For Beds - Ayr
We're happy to hear you felt relaxed in our Heathfield store and received helpful, pressure-free advice. It's great you found the perfect bed and headboard with our team's assistance. We appreciate your feedback and hope you enjoy your new bed! Sleep well, Megan at Customer Care
Resposta da Bensons For Beds - Ayr
Hi Rodney Tait, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase. We do hope we can be of assistance in the future. Take care!
Helpful staff
Helpful staff. They know their stuff. Did not feel pressured into buying.
25 de março de 2025
Resposta da Bensons For Beds - Ayr
Hi Mrs Nicola Nimmo thank you for sharing your experience with us, we are so glad you are happy with your new purchase. Thank you Mrs Nicola Nimmo for such good feedback, we are happy we could help. If we can help in the future please let us know. Please don't hesitate to reach out if there's anything additional we can do for you.
Knowledgeable and personable service…
Knowledgeable and personable service from a professional who was passionate about the product. Jocelyn is a credit to the company and made buying the spare bed extremely easy.
17 de março de 2025
Resposta da Bensons For Beds - Ayr
Cm, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received.
Thanks again for taking the time to leave us this information about your recent visit. Take care!
A very welcome and pleasant experience
John Holland made us welcome, listened to what we were looking for, showed us a number of options that would fit the bill, then left us alone to try out the mattresses, only returning when we said we had made up our minds. He explained all the next procedures clearly and we had some minutes of friendly chat. It was a very pleasant experience
4 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Ayr
Thanks Eileen Williams for leaving a great review, so glad that you received such good service.
Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Great choices at lots of price points
John Holland was extremely knowledgeable and helpful
7 de março de 2025
Resposta da Bensons For Beds - Ayr
Thank you Eileen for such good feedback, we are happy we could help. If we can help in the future please let us know.
Disgusting service and behaviour
Disgusting service and behaviour. Ben the driver didn’t bother to turn up and refused to answer my calls. I am sleeping on the floor tonight. When I contacted customer service I was put through to 5 different people and. I have requested a refund and ordered another bed and mattress from a better firm. I would not recommend them to anyone.
5 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Ayr
We're very sorry to hear about the issues with your delivery and the difficulty reaching our team. We appreciate you bringing this to our attention, and we'll investigate what happened to prevent similar situations. Thank you, Megan at Customer Care
Excellent work Bensons
The shop assistant was extremely helpful and knowledgeable. The delivery team were very polite and very fast and efficient. I was impressed by the communication from the delivery team making sure I would be in and also on their delivery times. Excellent work Bensons.
28 de fevereiro de 2025
Resposta da Bensons For Beds - Ayr
Hi Lindsay thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Thank you, and have a fantastic day!
The sales person was really helpful
The sales person was really helpful, but not pushy
28 de fevereiro de 2025
Resposta da Bensons For Beds - Ayr
Thank you so much Jd for letting us know about your great experience, we love hearing good news.
Joceyln was very knowledgeable
Joceyln was very knowledgeable . Her years of experience showed. We live in a relatively remote area of Scotland. Their secondary delivery company was very efficient in and out within minutes and took away our old mattress . Jocelyn advised me on the most appropriate mattress for me as a runner and for recovery from long runs . Excellent service and after care
4 de fevereiro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Ayr
Clare Sherman, thanks for your praise and kind comments about our team.
Please don't hesitate to reach out if there's anything additional we can do for you.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.