Plenty of advice in store and help to choose the right mattress for our needs. Delivery drivers went above and beyond to ensure our bed was delivered to the bedroom despite limited access.
Localização
Alterar localizaçãoUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Leia as opiniões dos outros
Michael was brilliant. We found exactly what we needed. He was very respectful of my son, whose bed base we were choosing, as he recognised his autism and gave him clear information as well as time to... Ver mais
A empresa respondeu
The young lady , Naomi, who served us at the Banbury store was excellent. Left us alone to think and try different beds and then was on hand to answer all questions advise and process order. Very h... Ver mais
A empresa respondeu
Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Banbury
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, Reino Unido
- 1295267193
4,8
Excelente
449 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First Class…
From entering the store to the delivery of our mattress it has been first class service.
23 de janeiro de 2026
Resposta da Bensons For Beds - Banbury
We're happy to hear that you had a first-class experience from the moment you entered our store until your mattress was delivered! Thank you for your positive feedback.
great customer service Pete was extremely helpful
Banbury store , Pete was extremely helpful . Great customer helping us find what we needed . Showing us different materials , colours that what were on show in store
10 de janeiro de 2026
Resposta da Bensons For Beds - Banbury
We’re delighted to hear Pete provided such helpful and informative service at our Banbury store, guiding you through materials and colours to find exactly what you needed. Thank you for your positive review – Lauryn at Customer Care 💜
Informed customer service
Excellent service and provided useful information to help us choose.
8 de janeiro de 2026
Resposta da Bensons For Beds - Banbury
Thank you for your kind words Colin! We’re so pleased our team could provide excellent service and the right information to help you choose with confidence.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Staff are helpful and friendly they…
Staff are helpful and friendly they help you with any questions but left you alone to try the beds for what best suits you they were never to far away if needed.
4 de janeiro de 2026
Resposta da Bensons For Beds - Banbury
Thanks for the lovely review Mrs Dixon! We’re thrilled you felt supported while still having the freedom to find your perfect bed. That’s exactly the balance we aim for—always nearby, never in the way!
- Megan at Customer Care
Quality representatives - Naomi
Naomi really was a lovely representative. She provided enough information without overloading with information and left us to think on our own. Naomi was very calm and professional - she knew what she was talking about. Sometimes company representatives can be so over the top that it can put you off. Naomi got it completely right. We bought a mattress and matching pillows within 20 minutes of being in the shop. She made your sale that day.
1 de janeiro de 2026
Resposta da Bensons For Beds - Banbury
Thank you for such a fantastic review Kirsty! We’re thrilled Naomi made your experience so easy and enjoyable. Striking the perfect balance of helpful and relaxed is what we aim for, and it’s great to hear she got it just right. Enjoy your new mattress and pillows,
Megan at Customer Care
Resposta da Bensons For Beds - Banbury
We’re so glad you found our staff friendly and helpful—that’s exactly what we aim for!
Looking forward to seeing you again!
Megan at Customer Care
Resposta da Bensons For Beds - Banbury
We appreciate your positive feedback regarding our attentive and helpful colleague; we are happy you had a great experience with our team. Thank you for your positive review – Lauryn at Customer Care 💜
Had a great experience
Had a great experience, purchasing a new mattress with help from the very friendly and knowledgeable Naomi at the Banbury store.
28 de dezembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Banbury
We appreciate you sharing your positive experience. We're happy to hear that our team member was so helpful and knowledgeable in choosing your new mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Was told that they had a sale on Boxing…
Was told that they had a sale on Boxing day 10% but when I came there I was told that a 25% discount would only apply if I spent over a certain amount. Not impressed!
26 de dezembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Banbury
We regret the misunderstanding about the Boxing Day discount. We appreciate your feedback and we'll review our communication to prevent this issue from recurring.
Thank you, Lauryn at Customer Care
From entering the showroom to the…
From entering the showroom to the delivery and build of my new bed everything was flawless and professional.
Greta job guys
14 de dezembro de 2025
Resposta da Bensons For Beds - Banbury
We are so glad everything went smoothly, from the showroom visit to the delivery and assembly of your new bed! We appreciate your positive feedback and are grateful for your recognition.
Thank you, Team Bensons - Jess
Ease of ordering
Ease of ordering. Great support in store at point of sale. Delivery on time and great communication
6 de dezembro de 2025
Resposta da Bensons For Beds - Banbury
We’re delighted to hear your experience was seamless from start to finish! It’s great that ordering was easy, in-store support was helpful, and delivery communication was spot on. 💜 Thank you for your positive review – Lauryn at Customer Care.
very good first class
3 de dezembro de 2025
Resposta da Bensons For Beds - Banbury
We're glad you had a first class experience. Thank you for sharing your positive feedback with our team.
– Thank you, Jess- Team Bensons
Great choice great customer service and…
Great choice great customer service and a seamless delivery
28 de novembro de 2025
Resposta da Bensons For Beds - Banbury
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our customer service and delivery.
Wonderful Wendy at Banbury
Very warm welcome from Wendy who is very knowledgeable about all the products. Spent a lot of time showing us around and helped us choose the divan base and mattress that we wanted. Easy to order and process, and all done with a smile. Thank you.
25 de novembro de 2025
Resposta da Bensons For Beds - Banbury
We're happy to hear that you felt so welcome and well-informed during your visit. We appreciate you mentioning the assistance you received in choosing your divan base and mattress. Thank you for your positive feedback,
Megan at Customer Care
Resposta da Bensons For Beds - Banbury
We’re so pleased to hear you found our service excellent and helpful—that’s exactly what we aim for! 💜 Thank you for your positive review – Lauryn at Customer Care
The sales lady greeted us with a…
The sales lady greeted us with a smile and left us alone to browse and was ready for questions and sale brilliant well done that girl
8 de novembro de 2025
Resposta da Bensons For Beds - Banbury
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Friendly staff and very helpful
5 de novembro de 2025
Resposta da Bensons For Beds - Banbury
Thank you for your feedback Sally. We’re delighted to hear that our team were both friendly and helpful during your visit. Providing excellent service and support is always our priority.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent experience
Excellent experience, from choosing the mattress to the prompt and efficient delivery
8 de novembro de 2025
Resposta da Bensons For Beds - Banbury
Thank you for your wonderful feedback Stella! We’re delighted to hear your experience was excellent from selecting your mattress to the prompt and efficient delivery. Making the process smooth and stress-free is what we strive for! 💜
Thank you for your positive review – Lauryn at Customer Care
Good Communication and Knowledge of…
Good Communication and Knowledge of Products within shop. Very good information on delivery date and time.
2 de novembro de 2025
Resposta da Bensons For Beds - Banbury
We appreciate you taking the time to share your feedback! We're happy to hear that you received good communication and product knowledge, including delivery information.
Looking forward to welcoming you back again soon,
Megan at Customer Care
Given excellent information on all the…
Given excellent information on all the different mattress types plenty of time to check out and decide without being pushed.
Excellent service
3 de novembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Banbury
We're happy to hear that you received excellent information and were given plenty of time to decide without feeling pressured. We appreciate your positive feedback,
Megan at Customer Care
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