Bensons For Beds - Brighton Opiniões 

141
TrustScore: 4.5 em 5

4,7

Pelham Terrace, BN2 Brighton and Hove, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very good customer service No pressure to buy Allowed to browse at leisure and try beds Customer advisor very knowledgeable helpful and patient Went the extra mile to help us get the best m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bensons for beds in Brighton was great. Staff were friendly and helpful without being at all pushy. Iqbal was brilliant with us, understanding our requirements and giving us great advice. We purc... Ver mais

Classificada 5 em 5 estrelas

Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he sho... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfo... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de camas
  3. Loja de roupas de cama
  4. Loja de colchões

Sobre Bensons For Beds - Brighton

Escrito pela empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informações de contacto

  • Pelham Terrace, BN2, Brighton and Hove, England, Reino Unido

4,7

Excelente

TrustScore: 4.5 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(141)

26 135 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The pleasure of meeting Iqbal

I finally decided that I have had enough of waking up with backache,so me and my daughter visited our local Bensons For Beds.
On entering we were greeted by Iqbal.He asked if he could help,and I explained that I was after a new mattress.He proceeded to show us the range and gave us time to consider the numerous options.
Having chosen an extra firm one he settled in to the painless process of the paper work.I even bought a new bed for my grandaughter.
Iqbal was a pleasure to deal with,and a credit to the company.
Thankyou Iqbal.

14 de março de 2026
Opinião espontânea
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thanks for the brilliant review John! Sounds like Iqbal helped you go from backache to best‑choice mattress in no time — and even a new bed for your granddaughter! He’ll be chuffed to hear your kind words. Wishing you a peaceful nights sleep,
Megan at Customer Care!💤

Classificada 5 em 5 estrelas

The staff at Bensons in Brighton were…

The staff at Bensons in Brighton were amazing and a credit to the store. We came in for a bed for me, but ended up with a bed and frame for my mum. They were fun, knowledgeable and attentive, and nothing was too much trouble.

Definitely recommend ☺️

14 de março de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thank you so much for the fantastic feedback Scott! 😊 The team at Bensons in Brighton will be thrilled to hear they made such a great impression. We love that you came in for one bed and left with the perfect setup for both you and your mum!

Fun, knowledgeable, and attentive service is exactly what we aim for, and it’s wonderful to hear nothing was too much trouble.
Thanks for the lovely recommendation — it really means a lot,
Megan at Customer Care

Classificada 5 em 5 estrelas

Great mattress, great customer service

I’ve had a great experience getting a bed from Bensons in Brighton. The store manager Ryan was incredibly helpful. He gave me plenty of time and space to think through different options and helped me find the best deal. I usually prefer to buy things online, but in this case it was really useful to have a person who could help me set up the delivery and with setting up the financing. I initially got the Staples superking extra firm mattress, but after trying to adjust to the new mattress it became clear it’s too firm. Ryan was excellent in helping me exchange the mattress to a firm. I am really glad I had his support. Without him it would have been a very stressful ordeal to organise everything.

The mattress itself is great. I’ve had it for 2 weeks now. I used to wake up many times each night because my muscles and joints would get sore. I used to also wake up very easily if my partner got out of bed. Now since I have the new mattress I sleep through the night without waking up. This has impacted my wellbeing so much it was definitely worth the investment.
For reference in the past I had a double Emma mattress. It was ok when I was sleeping on my own, a bit soft for my taste, but it wore down really quickly and started dipping when I started sleeping with a partner.

6 de março de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear you had a great experience at our Brighton store, and that Ryan was able to support you every step of the way. Giving you the time, space, and guidance to explore your options — and helping with delivery and finance — is exactly the experience we aim for. We’re especially pleased that he made the mattress exchange smooth and stress‑free when the first firmness wasn’t quite right.

Thank you again for your kind words,
Megan at Customer Care💜

Classificada 5 em 5 estrelas

Really helpful service

Really helpful service. Ryan really helped us and pointed us in the right direction of mattress choice.

12 de março de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Craig,

We appreciate your feedback! It's wonderful to hear that our service was helpful and that Ryan guided you to the perfect mattress. Thanks for sharing!

Team Bensons - Jessica

Classificada 5 em 5 estrelas

Manisha at the Brighton store

Manisha at the Brighton store was very helpful, she helped us to find the best bed for us, she was lovely.

14 de março de 2026
Opinião espontânea
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Regi Chacko,

We appreciate your positive feedback! We're so glad to hear that you found our staff member helpful and lovely, and that they helped you find the best bed.

Team Bensons - Jessica

Classificada 5 em 5 estrelas

Great service from start to finish and…

Great service from start to finish and very pleased with the bed.

6 de março de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

andrew buckley,

We're happy to hear you received great service from start to finish and are very pleased with the bed! We appreciate your positive feedback.

Team Bensons

Classificada 5 em 5 estrelas

Was really good experience I was kept…

Was really good experience I was kept up to date with details before the delivery and was contacted by the delivery man by phone the day before and the day of the delivery They were also very quick and efficent at the delivery

6 de março de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

AnnaGoudy,

We're happy to hear you had a really good experience! It's great you were kept up to date before delivery and contacted by the delivery team. We appreciate your feedback on their quick and efficient service.

Team Bensons

Classificada 5 em 5 estrelas

The staff were very knowledgable which…

The staff were very knowledgable which helped me to choose the right mattress for me

28 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Mrs Carter,

We appreciate your feedback and are so glad our staff's knowledge helped you choose the right mattress. We hope you enjoy it!

Team Bensons

Classificada 5 em 5 estrelas

Needed a new mattress and BfBs was…

Needed a new mattress and BfBs was close and had multiple manufacturers to look at and try.
It was mid week when we went and very quiet in store, we ambled around for a little while before Ade introduced himself and asked of our budget and what we were looking for. He then made a couple of suggestions then left us to try them, to miraculously reappear a little while later, to ask how we were doing and then made some more suggestions before again stepping aside. We were in store for about 90 mins before we purchased a new mattress and to be fair it was actually a pleasant buying experience. Ade was very knowledgeable, kind and very relaxed. No pressure of any kind, in fact after I’d made my purchase decision, I went and found him to have a chat, while my wife made up her mind.
Delivery was a little long at 3 weeks but up until delivery we were kept informed and we were phoned in the morning of delivery with a 2 hour window then the driver phoned when he was an hour out. 2 employees carried the new mattress upstairs and unwrapped it.
All in all a pleasant and professional purchase.

26 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Sharon Knox,

We're glad you enjoyed your experience in our store and found our employee helpful. We aim to provide a relaxed and informative environment. We appreciate your patience regarding the delivery timeframe and are happy it met your expectations. Thank you for your positive feedback!

Team Bensons

Classificada 4 em 5 estrelas

Bensons for Beds, Brighton

Ade was extremely helpful in store. Good service and mattress was delivered on time. Only one issue and that is the mattress has a very strong odour but that has begun to dissipate over the past few days.

18 de janeiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thank you for your feedback. We’re really pleased to hear Ade was extremely helpful in store and that your mattress arrived on time. I’m sorry about the strong odour at first — it’s normal for new mattresses to have a slight smell, but it’s good to hear it’s already beginning to fade. We really appreciate you sharing your experience with us,
Megan at Customer Care

Classificada 4 em 5 estrelas

Good service

Good service, excellent delivery updates. No heavy up selling and I now sleep on a very comfortable mattress

26 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thank you for your feedback — we’re delighted to hear you received good service, found the delivery updates excellent, and are now enjoying a very comfortable mattress without any pressure selling.
Until next time, take care,
Megan at Customer Care!

Classificada 5 em 5 estrelas

very helpful in choosing which bed we…

very helpful in choosing which bed we wanted no pressure in buying and Uh Manisha was great

22 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thank you so much for your lovely review Mr White!
We’re really glad to hear you found the team helpful while choosing the right bed, and that you felt no pressure at any point — that’s exactly how it should be.
A special shoutout to Manisha, who will be delighted to know she made your experience such a positive one!

Thanks again for taking the time to share your feedback. We truly appreciate it,
Megan at Customer Care

Classificada 5 em 5 estrelas

Rest easy

Excellent service, from in store (Brighton) all the way through to delivery. Informed advice when in store, and we have been kept informed every step of the way with our order and delivery.

29 de janeiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Really appreciate your lovely review Mike! Great to know the Brighton team gave informed, helpful advice and that communication was clear throughout your order and delivery. Thanks for sharing your experience with us,
Megan at Customer Care⭐

Classificada 5 em 5 estrelas

everything happened as planned

everything happened as planned

19 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

Thank you for your lovely review! 😊 We’re so pleased to hear that everything went exactly as planned. Your feedback is really appreciated,
Megan at Customer Care

Classificada 5 em 5 estrelas

Everything happened as said

Everything happened as said. Impressed from sales to delivery and by the quality of the product. Thank you Mr and mrs Benson!

20 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

We appreciate your positive feedback! We're so happy to hear everything happened as expected, from sales to delivery, and that you're impressed with the product quality.

Stewart - Team Bensons

Classificada 5 em 5 estrelas

There is a great selection of beds

There is a great selection of beds. Iqbal was very patient with us, explaining all the different types and not rushing or pressurising us at all. Everything, even when paying and arranging delivery was explained in full.

17 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

We're happy to hear you found a great selection of beds and that our team member was patient, explaining everything thoroughly without pressure. It's great that payment and delivery arrangements were fully explained. We appreciate your feedback!

Classificada 5 em 5 estrelas

Positive store experience

Iqbal, the store associate was really great. He was really helpful, knowledgeable and helped us find the right mattress.
Reasonable price (although it always seems a lot) and we took our the additional aftercare plan. As we have kids and pets, seemed like a no-brainer really.

15 de fevereiro de 2026
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

We're happy to hear that our store associate was helpful and knowledgeable in helping you find the right mattress. We appreciate your positive feedback regarding the aftercare plan.

Classificada 5 em 5 estrelas

Extremely helpful and knowledgable

I found the team very helpful in this store. Iqbal and Nick were extremely helpful patient and knowledgeable i would definately recommend. I was very pleased with the bed i ordered. Unfortunately although the air6 mattress firm i ordered was sooo comfortable like sleeping on a cloud and backache disappeared it was also too hot for me. Nick and Iqbal were again really helpful with helping me swap to the Igel 2500i mattress maybe not quite as luxurious for my particular taste but it has meant a differently retained heat in the mattress and so able to sleep better. They arent pushy with sales just very very helpful and at the end of the day we are all a bit different in our mattress preferences so thanks so much guys

8 de outubro de 2025
Opinião espontânea
logótipo da Bensons For Beds - Brighton

Resposta da Bensons For Beds - Brighton

We're happy to hear that the team was so helpful and patient! We appreciate your recommendation and are glad you are pleased with your bed. We're also glad we could help you find a mattress that suits your needs better. Thanks so much for your feedback.

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