Bensons For Beds - Cambridge Opiniões 

410
TrustScore: 5 em 5

4,8

Unit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Rinsha was so amazingly patient and helpful in our search and purchase of a new mattress. With such an expensive item we came back a few times to be sure, and she was always so accommodating, offering... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Visited Bensons for beds - Cambridge Sunday 6th Sept 2026 and the experience was excellent. Plenty of beds to chose and many staff available to help. When shopping I like to be left alone so that I ca... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My husband and I are in our eighties and haven't bought a bed in years. We didn't know how things have moved on and we found your Cambridge store so helpful and patient in their dealings with us. Kier... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de camas
  3. Loja de roupas de cama
  4. Loja de colchões

Sobre Bensons For Beds - Cambridge

Escrito pela empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informações de contacto

  • Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, Reino Unido

  • 1223356994

4,8

Excelente

TrustScore: 5 em 5

410 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(410)

26 208 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Staff were helpful and pleasant

Staff were helpful and pleasant. The lifting mechanism of the bed I bought there 7 years ago, outside the guarantee period, fell apart so they explained clearly what the options were to replace it.

17 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We appreciate your positive feedback regarding our staff's helpfulness. We regret to hear about the bed issue after seven years and are glad we could clearly explain your replacement options. Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Helpful friendly advice with no pressure selling.

16 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We appreciate you sharing your positive experience! We are so glad our team provided helpful, friendly advice without pressure. Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

Because the staff were very helpful to…

Because the staff were very helpful to me

14 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We appreciate you sharing your kind words. We are so pleased to hear that our team was helpful for you and met your needs.
Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

We had an excellent experience

We had an excellent experience with Monju. He patiently guided us through a variety of mattress options and ultimately led us to a Sealy mattress that was exactly what we were looking for. He truly understood our needs and preferences, providing exceptional service throughout the process. His professionalism and expertise made the entire experience seamless and enjoyable. We couldn’t be happier with our choice and the outstanding service we received!

12 de janeiro de 2025
Opinião espontânea
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that you had such a positive experience! It's great to know that our team member helped you find the perfect Sealy mattress. We appreciate you sharing your feedback and are glad you enjoyed the service.
Take care,
Megan at Customer Care

Classificada 5 em 5 estrelas

Monju was so helpful

Monju was so helpful, explained everything about the bed and mattress I bought. Answered all my questions in detail. Would definitely buy from here again.

12 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that our team member was so helpful and thorough in explaining everything about your purchase. We appreciate your positive feedback and are glad you enjoyed your experience.
Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

Excellent service and helpful staff

Excellent service and helpful staff. We spent a long time choosing and the information with each bed was clear and informative and alot easier to understand than other stores we went to.
Easy to complete the order and Monju was a very helpful salesman.

5 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're delighted you found our staff helpful and the information clear. It's great to know that the details provided made your decision easier compared to other stores. We appreciate your positive feedback on the easy order process, Megan at Customer Care

Classificada 5 em 5 estrelas

Wonderful customer service

Wonderful customer service from the whole team, but in particular the hugely helpful and very lovely store manager at Cambridge branch.

8 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We appreciate you sharing your experience! We're happy to hear that you received wonderful customer service from our team and the store manager at our Cambridge branch.
Take care, Megan at Customer Care

Classificada 5 em 5 estrelas

We went and ordered a new Mattress…

We went and ordered a new Mattress today, when we went into the shop the Monju Ali came over and showed us all the mattresses they had he was very polite and very helpful and friendly and explained all the different mattresses they have.

7 de janeiro de 2025
Opinião espontânea
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that you had a positive experience ordering a new mattress! We appreciate that our team member was helpful, polite, and friendly while explaining the mattress options. Thank you for your review, Megan at Customer Care

Classificada 4 em 5 estrelas

We where welcomed and all questions we…

We where welcomed and all questions we asked got a quick, clear and precise answer. Staff where very helpful and didn't mind too much with our little one wanting to try all the beds

5 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that you felt welcomed and received helpful, clear answers. It's great our staff accommodated your little one! Thanks for your review, Megan at Customer Care

Classificada 5 em 5 estrelas

Just the right service

Kieran (Cambridge store) was very helpful in explaining all the features of the various beds, answering our questions and giving us the space to make our decision

1 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that the team member at the Cambridge store was helpful and provided you with the information and space needed to make your decision. We appreciate your positive feedback, Megan at Customer Care

Classificada 5 em 5 estrelas

Very helpful member of staff

Very helpful member of staff. Used the electronic system to help choose correct mattress Listened to what we wanted and showed us what was available in our choices. Arranged delivery and taking away our old mattress. Have bought a bed from them before and very pleased with the bed and the service they gave us

1 de janeiro de 2025
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that our team member was helpful in choosing the correct mattress and that you were pleased with the service. It's great to know that we could arrange delivery and removal of your old mattress. Thank you, Megan at Customer Care

Classificada 5 em 5 estrelas

We're looking for a superking size and…

We're looking for a superking size and found it by the help of a very kind and professional person with his expertise and experience guided, showed, and explained exactly what we wanted. It's such a great service we ever had before. Thank you so much and Happy New Year!

26 de dezembro de 2024
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're happy to hear that you found the perfect superking size with our team's help! We appreciate your kind words about the great service you received, Megan at Customer Care

Classificada 5 em 5 estrelas

The salesman was excellent really…

The salesman was excellent really attentive and knew a lot about the mattresses. We found the one that was most suited to us which is great

29 de dezembro de 2024
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

We're glad you found the perfect mattress with our attentive team member's help. Thank you for sharing your positive experience; we appreciate it! Take care,
Megan at Customer Care

Classificada 5 em 5 estrelas

We are so excited to meet such a live…

We are so excited to meet such a live and kind person Manju who helped us with options of choosing a matters and we found what we looked for. To our surprise 😮 we got a great price and value. it's worth. Thank you for your service and kindness and help.

26 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A personalised Touch

Manju, the store manager was one of the best sales manager we ever met. He was very attentive, polite and lovely to talk to. Helped us decide on the best product for our case. Elevated the experience to a new level. Greatly appreciated.

17 de dezembro de 2024
Classificada 1 em 5 estrelas

Suboptimal Service

Apart from the salesman (Monju) who was very helpful, the whole experience with this company has been disappointing. Service overall has been suboptimal, products purchased have yet to be received (still waiting delivery which has been advised will be over a week late than date provided!). When calling various departments advised it is not their problem they have not been able to delivery our goods and we basically need to accept that we have to wait. I will not be buying from Bensons Beds again and certainly not recommending. Somethings cannot be helped however the way this event was dealt with with not customer focus or friendly.

3 de dezembro de 2024
Opinião espontânea
logótipo da Bensons For Beds - Cambridge

Resposta da Bensons For Beds - Cambridge

Thank you for sharing your feedback. We’re sorry for the delays and the lack of support you experienced. Your comments have been passed to the relevant team, and we’ve taken steps to improve communication and customer service to ensure a better experience in the future.
Thank you,
Megan at Customer Care

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