We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, inform... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... Ver mais
A empresa respondeu
I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful membe... Ver mais
A empresa respondeu
Advice was very helpful in choosing the right mattress for our needs. Customer service also very good was not pressured into making any hurried decisions.
Informações sobre a empresa
Sobre Bensons For Beds - Croydon407
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
230 Purley Way, CR0 4XG, Croydon, London, Reino Unido
- 2086867946
4,7
Excelente
436 opiniões
Pede aos clientes que escrevam opiniões
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Very friendly and helpful sales member
Very friendly and helpful sales member, and delivery was very quick and on time.
30 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for the great feedback! We’re so glad our sales team were friendly and helpful, and that delivery was quick and right on time. Enjoy,
Megan | Customer Care Specialist😊
Nice shopping experience
The man that sold the bed was knowledgeable, honest and friendly and attentive. Thank you
28 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for your kind feedback! We’re delighted to hear that our colleague was knowledgeable, honest, friendly, and attentive. Providing this level of service is exactly what we aim for- We really appreciate you,
Megan | Customer Care Specialist💜
Resposta da Bensons For Beds - Croydon407
Thank you! So glad you enjoyed the smooth communication and the product!😊
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist💜
Excellent customer communication
Service in the shop and from customer service was professional and excellent. Customer service was not AI and spoke to someone very quickly. Communication on delivery was good and the bed delivered to the room.
12 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for the fantastic feedback! 😊 We’re delighted to hear both our in‑store team and customer service provided professional, excellent support — and even better that you were able to speak to a real person quickly. Great to know delivery communication was clear and that the bed was placed right where you needed it. We really appreciate your kind words,
Megan | Customer Care Specialist
Excellent service and advice from Linda…
Excellent service and advice from Linda in Croydon.
24 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for giving us 5 stars Christine! We’re so pleased to hear you received excellent service and advice from Linda in our Croydon store. We’ll be sure to pass on your kind words.
Thank you for choosing us,
Megan at Customer Care
Engaging Expert Company
This is the second time we used Bensons and again they were professional from start to finish. There's no last minute changes and they are quick and careful in assembling the beds. Products are really well made. All staff are courteous and knowledge.
18 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Croydon407
Thanks for the brilliant review! We love hearing you came back for a second time and had another smooth, professional experience. Careful assembly, great products, and knowledgeable staff — that’s what we’re all about!
Looking forward to seeing you again!
Megan at Customer Care💜
Loving our new bed
Loving our new bed! It’s almost instantly cured my chronic back ache every morning. Been sleeping like a baby since our new bed was delivered super quick, less than a week after ordering! We viewed the bed in-store and the assistant was helpful, allowing us to browse but around should we have any questions.
21 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you so much for your wonderful review Jack! We’re thrilled to hear you’re loving your new bed and that it’s already helping ease your chronic back ache—there’s nothing better than waking up pain‑free and well‑rested. It’s great to know your delivery arrived super quickly and that your in‑store experience was relaxed, with helpful support whenever you needed it. We really appreciate you sharing your experience,
Megan at Customer Care!🛏️✨
Staples - Artisan Pure indulgence
Our experience of selecting and ordering the mattress was seamless. Shrawan was knowledgeable and explained every part of the mattress and also was helping us to try different types of mattress that were available. Ordering was done over the phone which was smooth and swift. Only thing I was not aware was we had to complete a different form online to apply for interest free credit until we received the email. However it was easy enough to complete. We are looking forward to receiving our mattress in few weeks time.
20 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thanks for the fab review Sathia! Shrawan sounds like a mattress‑matching superhero — glad he made everything smooth and stress‑free. Sorry for the extra form surprise, but happy it was quick to sort. Hope you love your new mattress when it arrives!
Sleep well,
Megan at Customer Care💜
As I walked into the store no one…
As I walked into the store no one approached me I had to find a sales representative. Once I had they were on their phone and passed me off to another sales person who I had to keep finding to ask questions about a mattress. Once I decided I wanted to purchase the mattress I had to again find a sales person who was on their phone again and finally placed the order. Then I was told I have to pay a £50 delivery fee even if I collect it, I am already paying £700 for a mattress, when I questioned this she had an attitude. Wasn’t very happy with the customer service as I was paying a lot for a product.
15 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for sharing your experience, and I’m really sorry to hear that the service you received fell below our standards. You shouldn’t have had to search for assistance, and it’s unacceptable that a colleague appeared distracted and that you struggled to get support when making your purchase.
I’m also sorry the delivery charge wasn’t clearly explained and that you felt your concerns were met with attitude. You deserve to feel valued and respected throughout your visit.
Your feedback has been passed to the management team to address with the store. If there’s anything else you need, I’m here to help,
Megan at Customer Care
Bensons for Beds
Good service in store.
Good service in store.
Delivery was great - On time and the 2 guys that assembled the bed were quick and very friendly.
Would recommend
14 de março de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for the great feedback Mr Baker! 😊 We’re really pleased to hear you had a good experience in-store, and even happier that delivery went smoothly. It’s wonderful to know the team arrived on time and that the two assemblers were quick, friendly, and got everything set up just right.
We really appreciate the recommendation,
Megan at Customer Care
We never got the assembly guide for the…
We never got the assembly guide for the bed frame given to us
11 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Croydon407
Sorry to hear the assembly guide wasn’t included with your bed frame. Please provide the order details as soon as you can so we can send this to you.
Thank you,
Megan at Customer Care
The staff in store were amazing
The staff in store were amazing, couldn't have been more helpful
6 de março de 2026
Resposta da Bensons For Beds - Croydon407
SUSAN,
We're so pleased the store staff were amazing and incredibly helpful. We appreciate you sharing your positive experience with us!
Team Bensons
Resposta da Bensons For Beds - Croydon407
We appreciate your feedback! We're delighted you found our service friendly and helpful, with no sales pressure. Thanks!
Team Bensons
Its a lovely shop.and so are all that…
Its a lovely shop.and so are all that work there
12 de fevereiro de 2026
Resposta da Bensons For Beds - Croydon407
Thank you for your lovely review Mrs Danson! We’re so glad you think the shop is lovely — and the team will be thrilled to hear your kind words. We really appreciate it,
Megan at Customer Care😊
A great experience.
All round a great experience made the more pleasurable with the attention and guidance of Zahid in the Croydon store who looked after us from the purchase of our four beds, mattresses and headboards to final delivery a few weeks later.
1 de dezembro de 2025
Resposta da Bensons For Beds - Croydon407
All round a great experience made the more pleasurable with the attention and guidance of Zahid in the Croydon store who looked after us from the purchase of our four beds, mattresses and headboards to final delivery a few weeks later.
Thanks again for your support—it means a lot!
Megan at Customer Care
Great expierence
Bed and Mattess arrived within the scheduled time slot.Taken to the correct bedroom. Old mattress removed. Delivery men curteous and efficient.
Very quick and efficient.
13 de fevereiro de 2026
Resposta da Bensons For Beds - Croydon407
We appreciate you sharing your feedback. We're happy to hear that the bed and mattress arrived on time and the delivery team was courteous and efficient in removing the old mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Really great experience
Really great experience.
Kelvin went out of his way to be helpful, providing lots of useful info, taking the time to listen to me and help me find a mattress that was just right.
I didn’t feel rushed and would highly recommend.
13 de fevereiro de 2026
Resposta da Bensons For Beds - Croydon407
We're happy to hear that you had a great experience. It's wonderful that our team member was so helpful and attentive in assisting you with your mattress selection. We appreciate your recommendation.
The salesperson I approached was very…
The salesperson I approached was very helpful . I wanted the same mattress that I had bought about 7 years ago and she found my details on the system and directed me to the mattress that was the same one .All done with ease so thank you to the sales lady who helped me .
11 de fevereiro de 2026
Resposta da Bensons For Beds - Croydon407
We're happy to hear that the salesperson was very helpful in finding the same mattress you purchased previously. We appreciate you taking the time to share your positive experience!
Stewart - Bensons Team
Our sales man Alton had good knowledge…
Our sales man Alton had good knowledge about the beds and our needs. Was very patient and great sense of humour.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Croydon407
We're happy to hear that our sales team had good knowledge and was patient while assisting you with your needs. We appreciate your positive feedback!
Stewart - Bensons Team
Returned to Bensons after 7 years to…
Returned to Bensons after 7 years to buy a similar firm Sealy orthopaedic mattress - prices have gone up significantly but still competitive.
We were fortunate to see the same lead sales guy who sold us the original. His advice and service was exemplary and his knowledge on a different level.
Would recommend but you need deep pockets!
9 de fevereiro de 2026
Resposta da Bensons For Beds - Croydon407
We appreciate you choosing us again after seven years! We're glad that you found our prices competitive and that our sales team member provided exemplary service. Thank you for recommending us and for your feedback.
Stewart - Bensons Team
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