First, we were impressed by the friendly and helpful staff when we shopped in the store. Hannah followed up our order very closely and kept us updated. The delivery date of the beds were sooner th... Ver mais
Localização
Alterar localizaçãoUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Leia as opiniões dos outros
The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress. Our delivery driver, Paul, and his assistant, Gavin, were absolutely... Ver mais
A empresa respondeu
The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Ver mais
A empresa respondeu
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Edinburgh Straiton
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Reino Unido
4,8
Excelente
130 opiniões
Pede aos clientes que escrevam opiniões
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Excellent service
Excellent service and Peter took time to ensure that we were getting the right bed and mattress for us.
The Sleep profile was really informative and useful in the type of mattress we selected.
29 de dezembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for sharing this Mr Blair! We’re delighted Peter took the time to make sure you found the perfect bed and mattress. Great to hear the Sleep Profile helped guide your choice—it’s such a useful tool!
- Megan at Customer Care
Impossible to cancel: Store closed for holidays & Customer Service refuses to help
I placed order A8435857 on 20/12/2025 at the Edinburgh Straiton branch.
According to Clause 4 of your Terms & Conditions, I have the right to cancel free of charge within 7 days. I contacted your Chat Support today (21/12/2025) to exercise this right.
Your agent, Michael, refused to process the cancellation, insisting I must contact the store directly. However, the store is closed until the New Year for the holidays.
By forcing me to wait until the store reopens, you are physically preventing me from cancelling within the 7-day penalty-free window. This feels like a deliberate trap to charge the 20% fee later. The agent refused to provide written email confirmation of my request despite me asking for it explicitly.
I have sent a formal cancellation notice to your enquiries email in accordance with Clause 17 of your T&Cs. I expect a full refund and confirmation immediately.
21 de dezembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for sharing your feedback with us. We’re very sorry for the frustration this has caused and want to reassure you that your cancellation request has been logged within the 7-day window. A full refund will be processed, and the Edinburgh Straiton store team will contact you as soon as they return after the holiday period to confirm everything. We appreciate your patience and will make sure this is resolved promptly.
Thank you,
Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh Straiton
We're glad you enjoyed your experience with our service. Thank you for sharing your positive feedback with us.
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your feedback We really appreciate it - Stewart - Team Bensons
I have been treated with respect from…
I have been treated with respect from start to finish. The staff instore explained everything and took time to answer all my questions.
18 de novembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re so pleased to hear you felt respected throughout your experience and that our team took the time to explain everything and answer all your questions. That’s exactly what we aim for! 💜
Thank you for your positive review – Lauryn at Customer Care
No sales pressure
No sales pressure.We were able to make our own decision on the bed
20 de novembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We’re so pleased to hear you felt no sales pressure and were able to make your own decision comfortably. That’s exactly the experience we aim to provide! 💜
Thank you for your positive review Thomas – Lauryn at Customer Care
Excellent staff
Josh is knowledgeable and personable and helped us select a bed best suited to our needs. Thank you for making a difficult decision very easy and enjoyable
7 de novembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We’re delighted to hear Josh made the process easy and enjoyable! It’s fantastic that his knowledge and personable approach helped you find the perfect bed.
Thank you for your positive review Jamie– Lauryn at Customer Care 💜
Helpful which enabled an informed choice
Helpful which enabled an informed choice
31 de outubro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We're happy to hear that our information helped you make a choice. Thank you for your positive feedback; we appreciate it.
Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh Straiton
We're glad you found our team member helpful. We appreciate your feedback and your time in sharing it with us.
Take care,
Megan at Customer Care
Staff know their product and are excellent with customers
The two young staff members who dealt with us when we were shopping for a new bed were excellent: knowledgeable, very helpful and extremely polite.
These factors made for a most pleasant and successful buying experience.
21 de setembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We're happy to hear that our staff's knowledge, helpfulness, and politeness made your bed-buying experience pleasant and successful. We appreciate you sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
Great sales person answered all our…
Great sales person answered all our questions efficient and friendly
22 de setembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We're happy to hear that our sales team member provided you with efficient and friendly service and answered all your questions.
Thank you,
Lauryn at Customer Care.
Excellent Service and a Great Buying Experience
We had a really positive experience purchasing our mattress from Bensons for Beds. Peter, who assisted us, was both personable and professional throughout.
We’d recently returned a mattress from another company and Peter took the time to understand our needs and guided us through the best options available. He encouraged us to try each mattress at our own pace and gave us the space to consider comfort, price, and materials - stepping away with discretion so we never felt rushed or pressured.
We left feeling confident in our choice and much happier than with our previous experience elsewhere. Highly recommend!
27 de agosto de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We're happy to hear about the positive experience you had purchasing your mattress. It's great to know that our team member was both personable and professional, guiding you to the best options and ensuring you felt confident in your choice. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care.
Stephen was extremely helpful…
Stephen was extremely helpful explaining all the different options of beds, mattresses, styles and costs. Greatly appreciated!
3 de setembro de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate you taking the time to share your feedback. We're happy to hear that our team member was helpful in explaining the bed options to you.
Take care,
Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback! We are so glad to hear our staff was helpful. Thank you for your support; it means a lot to us.
Take care,
Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback. Our team strives to be knowledgeable, quick, and easy to work with. Thank you, Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh Straiton
We appreciate your kind words and are so glad you enjoyed our service and team!
Thank you for choosing us,
Megan at Customer Care.
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your positive review! We are glad to hear that Peter provided exceptional service and valuable information. We strive to make every customer's experience exceptional. Thank you for choosing our business! Megan at Customer Care :)
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! Providing exceptional service is our top priority and we're thrilled to hear you had a great experience with us. We look forward to continuing to serve you in the future! Megan at Customer Care😊
Resposta da Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! We always strive to provide our customers with careful and attentive service. Your satisfaction is our top priority. We appreciate your support, Megan at Customer Care
Team were great
Peter and the rest of the Bensons team have been a lot of help, they were very knowledgeable about the different types and styles of beds and the various features of each. They helped me find a great bed mattress and a great sale price too.
8 de julho de 2025
Resposta da Bensons For Beds - Edinburgh Straiton
We are so glad to hear that you had a positive experience with our team at Bensons! Our goal is to help our customers find the perfect mattress for their needs, and we are thrilled that you found one at a great price. Thank you for choosing us, Megan at Customer Care
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