I found the assistant very helpful in store, not at all pushy Very pleasant, delivery guys also very good All in all a good experience with bensons beds
A empresa respondeu
Localização
Alterar localizaçãoUnit 4b Straiton Retail Park, EH20 9PW Straiton, Edinburgh, GB
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Leia as opiniões dos outros
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... Ver mais
A empresa respondeu
I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... Ver mais
A empresa respondeu
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Edinburgh663
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, Reino Unido
- 1314402029
4,9
Excelente
278 opiniões
Pede aos clientes que escrevam opiniões
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No pressurised selling. Excellent.
No pressurised selling. Peter salesperson was excellent. Definately knew about mattresses. All in all a good experience at Straiton. Would definately recommend.
28 de junho de 2025
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that you had a good experience at Straiton! We appreciate your positive feedback regarding the no-pressure environment and the salesperson's mattress expertise. We are thankful for your recommendation, Take care, Megan at Customer Care
Staff were helpful and courteous in…
Staff were helpful and courteous in assisting me to make a suitable purchase.
11 de junho de 2025
Resposta da Bensons For Beds - Edinburgh663
We appreciate your feedback! We're happy to hear that our staff were helpful and courteous in assisting you with your purchase. Take care, Megan at Customer Care
Sales team in the store were extremely…
Sales team in the store were extremely helpful and quick to follow-up from the initial store visit, through email conversation and order placement.
2 de abril de 2025
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that our sales team provided such helpful and prompt service! We appreciate your positive feedback regarding your store visit and order placement. Take care, Megan at Customer Care
Very pleasant experience no pressure to…
Very pleasant experience no pressure to buy your left alone to browse the salesman Arthur was absolutely fantastic no problems whatsoever
16 de abril de 2025
Resposta da Bensons For Beds - Edinburgh663
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a pleasant experience and that our salesman Arthur was fantastic. We strive to provide a pressure-free environment for our customers. We hope to see you again!
Stuart took the order over the phone…
Stuart took the order over the phone and was just so helpful.
18 de abril de 2025
Resposta da Bensons For Beds - Edinburgh663
Thank you so much for your kind words! We are thrilled to hear that Stuart provided excellent service during your order. We appreciate your support and look forward to serving you again. 🙂
Great choice of mattresses
Great choice of mattresses . Customer service and information given was freat
8 de abril de 2025
Resposta da Bensons For Beds - Edinburgh663
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our selection of mattresses and customer service. We hope you enjoy your new mattress for years to come.
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that our team member was so helpful! We appreciate your positive feedback and are grateful for your time. Take care, Megan at Customer Care
Great buying experience
Arthur was really helpful and when I described what I was looking for knew which products might suit. Gave me plenty of time and space to try each mattress and was very accommodating in setting up a delayed delivery.
27 de fevereiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful in understanding your needs and accommodating your delivery. Take care, Megan at Customer Care
Salesman
Salesman very helpful and informative explain everything about our purchase
And delivery date very happy with service.
28 de janeiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We appreciate you sharing your experience. We're happy to hear that our sales team was helpful and informative and that you are pleased with the delivery date!
Thank you,
Megan at Customer Care
Salesman was extremely helpful!
Salesman was extremely helpful!
I have shopped at Bensons previously & always been satisfied with my purchases.
20 de janeiro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that our salesman was extremely helpful and that you've always been satisfied with your purchases. Thank you for your positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh663
We appreciate you taking the time to share your positive experience! We are happy you found our prices and staff to your liking. Take care, Megan at Customer Care
Resposta da Bensons For Beds - Edinburgh663
We appreciate your feedback! Our team is glad you found helpful staff and a great selection. Thank you for sharing your experience, Megan at Customer Care
Excellent customer experience
Excellent service and great price for good quality bed
12 de janeiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We appreciate you sharing your experience! We're happy that you received excellent service and a good quality bed at a great price.
Take care,
Megan at Customer Care
friendly knowledgeable staff
friendly knowledgeable staff – not pushy... Good choice of beds (not too expensive)
6 de janeiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that our staff was friendly and knowledgeable, and that you found a good, affordable selection of beds. Thanks for the feedback, Megan at Customer Care
Peter was so helpful and very…
Peter was so helpful and very informative also never rushed us while we made our choice
7 de janeiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that you found our team member helpful and informative. We appreciate that they ensured you felt supported while making your choice.
Take care,
Megan at Customer Care
The sales officer was very practical
The sales officer was very practical, hands-on and friendly. Gary took his time to explain the different options available which made a huge difference in influencing our decisions.
2 de janeiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We're happy to hear that the officer was helpful and friendly! We appreciate that they took the time to explain the options, influencing your decisions. Thank you for your positive feedback, Megan at Customer Care
Good, friendly customer service
Good and friendly customer service, the only reason ii is not 5 stars is the excessively long wait time for the product which we weren’t told until after the sales pitch.
5 de janeiro de 2025
Resposta da Bensons For Beds - Edinburgh663
We're glad you found our customer service good and friendly. We apologize for the long wait time and that this wasn't communicated earlier. We appreciate your feedback, Megan at Customer Care
Helpful, knowledgeable staff make the difference
Gary was extremely helpful when showing us the mattresses that met our requirements. He also encouraged us to lie on them for a few minutes to ensure we would experience how they re ally felt when the body settled in. We chose the mattress and pillows we wanted but delayed purchasing in the hope that the 20% discount would be increased I. The January sale. Gary contacted us a few days later to advise that two pillows were included in the 20% offer which would be better value that 25% off. We thought about and agreed with him. An additional extra £50 to collect our old mattress was waived and a delivery date of 22 January earlier than expected. All in all a first class experience.
22 de dezembro de 2024
Resposta da Bensons For Beds - Edinburgh663
We're glad you enjoyed your experience. It's great to hear that you found the assistance helpful in choosing the right mattress and pillows. We appreciate you sharing your positive feedback regarding the advice about the discounts and the waived collection fee.
Take care
Megan at Customer Care
Kevin was knowledgeable.
25 de novembro de 2024
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