We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... Ver mais
A empresa respondeu
I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with... Ver mais
A empresa respondeu
Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Farnborough648
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Reino Unido
- 1252549783
4,8
Excelente
602 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was very pleased with my delivery…
I was very pleased with my delivery from bensons for Beds as the two chaps that came were very polite and made sure that took their shoes off with walking on my bedroom carpet.
7 de abril de 2026
Opinião espontânea
Resposta da Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re delighted to hear how pleased you were with your delivery. Our team will really appreciate your kind words—it’s great to know they were polite and took extra care with your home. Enjoy your new bed and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist 🛏️✨
Beds in bensons
The sales lady in the shop in Farnborough was excellent. Listened to my needs and gave me a good deal as well. Delivery was also excellent.
4 de abril de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re so pleased to hear our sales advisor at the Farnborough store listened carefully to your needs and helped you secure a great deal. It’s also fantastic to know delivery went just as smoothly. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist🛏️✨
Excellent servicefrom start to finish!
Staff in the shop were very knowledgeable and helpful. We were kept well informed of the delivery date and time. The delivery team were both courteous and friendly and went out of there way to ensure that the heavy mattress was installed without any damage to the walls or furniture in the house
1 de abril de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you so much for your lovely feedback.
We’re really pleased to hear our in‑store team were knowledgeable and helpful, and that you felt well informed throughout the delivery process. It’s great to know our delivery team were courteous, friendly, and took such care installing your mattress without causing any damage.
We truly appreciate you choosing us and hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Great!
From start to finish the experience was easy. Everything was explained including payment options, how to care for the mattress and helpful updates before delivery. Delivery team called me the night before and they were spot on their estimate. They built the bed and took away all the packaging within 20 minutes.
1 de abril de 2026
Resposta da Bensons For Beds - Farnborough648
We appreciate your 5-star review! It's great to hear the entire process was easy, from explaining payment options and mattress care to providing helpful delivery updates. We're glad the team was on time and efficiently assembled the bed, removing all packaging in just 20 minutes.
I was kept up to date with delivery…
I was kept up to date with delivery time and date.which they kept to.very impressed
4 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Farnborough648
Thank you for your feedback Susan! 😊 We’re really pleased to hear you were kept fully informed and that delivery happened exactly as planned. Great to know you were impressed — enjoy your new bed,
Megan | Customer Care Specialist✨
Cannot fault
The Farnborough store staff were excellent, fully informative with no "sales pressure". Communications thereafter were continual, and the delivery quick, friendly and efficient. Cannot fault.
3 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Farnborough648
Thank you for the fantastic feedback Alan! 😊 We’re delighted to hear the Farnborough team provided clear, pressure‑free advice, and that communication and delivery were quick, friendly, and efficient. It means a lot to know you couldn’t fault the experience — enjoy your new bed and sleep well,
Megan | Customer Care Specialist✨
Richard..
Richard..
Friendly, knowledgeable more importantly not pushy.. He allowed us time to review the prices of our two chosen options..
I suggested that an delegated area in the store should be considered for customers to sit have a coffee whilst pondering their choices..
21 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you for the great feedback! We’re so pleased you enjoyed a relaxed, no‑pressure experience and had time to consider your options. We also really appreciate your suggestion — it’s a lovely idea and we’ll be sure to pass it on,
Megan | Customer Care Specialist
Was greeted well and had a laugh though…
Was greeted well and had a laugh though out was a very nice shop would go again
24 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Brilliant to hear! A good laugh and a great experience is what we love.
Until next time, thank you,
Megan | Customer Care Specialist
Generally an ok service
Generally an ok service. In store a lot of effort was put into making sure we got the right bed and we got discount in the sale. First delivery was ok but headboard was stained (rejected by the delivery team) A month later we got another headboard, condition wasn't perfect but accepted it as I didn't want to wait again for another delivery.
I think if the headboard was packaged better and more care taken then I would have given an extra star.
20 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Farnborough648
Thank you for your feedback James. We’re really glad to hear the in‑store team took the time to help you choose the right bed and that you were able to take advantage of our sale discount.
We’re very sorry, though, for the issues with your headboard. It’s disappointing that the first one arrived stained and that the replacement still wasn’t in perfect condition — you shouldn’t have had to wait so long or feel you needed to settle for less than ideal.
Your comments about packaging and care are incredibly helpful, and we’ll be passing them on to the relevant teams so we can improve this going forward.
Take care,
Megan at Customer Care
New bed
Bit early to review as don’t get our bed until a few weeks but service from Nasim was excellent
17 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you so much Gail! It may be a little early to review the bed itself, but we’re delighted to hear the service from Nasim was excellent. We really appreciate you sharing your experience and hope you love your new bed when it arrives,
Megan at Customer Care! 😊✨
Excellent customer focus
From entering the show room to look at a new mattress through to delivery the process has been fabulous.
Everyone has been polite and customer focused.
21 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you so much Claire! We’re delighted to hear your experience—from browsing in the showroom to the final delivery—has been fabulous. It’s wonderful to know everyone you encountered was polite and truly customer‑focused. We really appreciate you taking the time to share your feedback with us,
Megan at Customer Care! 😊🛏️✨
From order to delivery everything went…
From order to delivery everything went smoothly and a very comfortable bed
21 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you so much! We’re really glad to hear everything went smoothly from order to delivery, and even happier that you’re enjoying your very comfortable new bed. We truly appreciate your feedback,
Megan at Customer Care! 😊🛏️✨
Resposta da Bensons For Beds - Farnborough648
Thanks for your feedback! We're glad your delivery arrived right on time — just how it should be!
We truly appreciate your feedback.
Megan at Customer Care
The fellow in the shop was very…
The fellow in the shop was very helpful. We ordered the bed we wanted. Got a date for delivery and everything went without any problems
9 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you for your lovely review! We’re delighted to hear the colleague in store was so helpful and that your order and delivery all went smoothly without any problems. We really appreciate your feedback,
Megan at Customer Care
Excellent service
7 de março de 2026
Resposta da Bensons For Beds - Farnborough648
We appreciate your wonderful feedback, thank you :)
Stewart - Team Bensons
Great overall experience.
The whole buying, delivery and assembly process with Bensons was extremely well handled. Gary and Warren who delivered and assembled the bed were exceptional.
7 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Woodfish,
We appreciate your fantastic feedback! It's great to know that the buying, delivery, and assembly process was well-managed. We'll pass your kind words to the delivery team.
Team Bensons
Superb customer service from the moment…
Superb customer service from the moment you entered the store
3 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Farnborough648
MR DAVID SMITH,
We're happy to hear you received superb customer service from the moment you entered the store. We appreciate your feedback!
Team Bensons
The salesman recommended me top quality…
The salesman recommended me top quality products to suit my needs and he’s done a fantastic job. My back is not in pain anymore thanks to him. The delivery men also were efficient and quick. Did the job quicker than I had expected. I rate the whole experience wry highly. I will recommend to anyone who asks.
5 de março de 2026
Resposta da Bensons For Beds - Farnborough648
Mr Rai,
We're happy to hear the salesman's recommendations suited your needs so well and relieved your back pain. It's great to know the delivery team was efficient and quick. We appreciate your high rating and recommendation!
Team Bensons
Great experience
Tina helped us in store - she was great, very knowledgable and helpful! The delivery team, John and Lewis were also great - friendly and professional. Great experience from start to end! I can't review the mattress as of yet because it was just delivered today.
23 de fevereiro de 2026
Resposta da Bensons For Beds - Farnborough648
Thank you so much for your lovely review! We’re delighted to hear Tina took such great care of you in store and that you found her knowledgeable and helpful. It’s also wonderful to know John and Lewis provided friendly and professional service during delivery. We’re so pleased the whole experience was great from start to finish.
Megan at Customer Care
Customer service is first and foremost.
I have been going to Bensons for Beds for many years and their Customer Service is second to none. The staff are always helpful without being pushy, knowledgable about what they sell and always courteous.
The process of delivery is both efficient and seamless.
They inform the customer every step of the way. They provide an excellent tracking system of the delivery lorry and the driver rings when he is 30 minutes away.
What I like about Benson for beds is that they don't make you feel like just another order. Unlike most companies today, they still value their customers in providing an excellent service.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Farnborough648
Jane P,
We appreciate you sharing your long-term experience with us. It's great to hear that you've consistently found our customer service to be exceptional, with helpful, knowledgeable, and courteous staff. We're also glad you appreciate our efficient and seamless delivery process. Thank you for your positive feedback!
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.