The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... Ver mais
A empresa respondeu
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Ver mais
A empresa respondeu
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy ma... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Gloucester370
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Reino Unido
- 1452308821
4,7
Excelente
404 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
When we walked into Bensons you weren't…
When we walked into Bensons you weren't pounced upon. We had a look around and then a staff member came and asked if they could help. Gave us a good insight, told us to try as many as we wanted and just gave a all round good performance.
8 de maio de 2025
Resposta da Bensons For Beds - Gloucester370
Thank you for your positive review! Our team at Bensons strives to provide a friendly and informative experience for every customer. We're glad you enjoyed our no-pressure approach and personalized recommendations. Come back anytime!
Resposta da Bensons For Beds - Gloucester370
Thank you for your review! We are glad to hear our team was able to provide you with helpful and friendly service. We strive to make every customer's experience a positive one. Thank you for choosing our business!
Resposta da Bensons For Beds - Gloucester370
Thank you for taking the time to leave us a review! We're thrilled to hear that Alan provided helpful service at our Gloucester store. We'll be sure to pass along your kind words to him. We hope to see you again soon!
Sleep well, Team Bensons💜
Pleasant staffMember of staff Matt was very helpful…
Member of staff Matt was very helpful and made making a choice very easy.
20 de abril de 2025
Resposta da Bensons For Beds - Gloucester370
Wow, we are so happy to hear that Matt provided such outstanding service and made your experience effortless. We strive to provide top-notch assistance and we are excited to share your feedback with our team. Thank you for choosing us!
Sleep well, Team Bensons💜
Resposta da Bensons For Beds - Gloucester370
Thank you for sharing your experience! We're glad our salesperson, Matt, was able to provide helpful advice without being pushy. It's our goal to make your shopping experience enjoyable and stress-free. We hope to see you again soon! - Team Bensons 💜
Resposta da Bensons For Beds - Gloucester370
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our staff. We pride ourselves on providing excellent customer service and it's great to know that it was appreciated. Come back and see us again soon!
we phoned the gloucester branch and…
we phoned the gloucester branch and spoke to Mat, we needed a king-size bed to be able to collect that same day, I was advised that you did have one in stock so we went to the store and spike to Mat sho showed us what was available, he was lovely and very friendly and helpful, he helped my husband put it in the car, a good bed for a great price. thankyou to Mat for all his help
9 de abril de 2025
Resposta da Bensons For Beds - Gloucester370
We are so happy that Mat was able to assist you in finding the perfect bed for your needs! Our team strives to provide excellent customer service and we are glad that you found a great bed at a great price. Come back and see us again soon! #CustomerSatisfaction #HappyCustomers
I was invited to take as much time as I…
I was invited to take as much time as I needed and to try the beds for comfort etc
11 de abril de 2025
Resposta da Bensons For Beds - Gloucester370
Thank you for sharing your experience with us! We're thrilled to hear that you were given the time and space to find the perfect bed for your needs. We hope to see you again soon!
They have been very patient with me as…
They have been very patient with me as I’ve had to cancel for a few months. They still kept my bed really appreciate that.
28 de março de 2025
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you appreciate our patience and understanding regarding your cancellations. Thank you for your positive feedback, Megan at Customer Care
Great customer service
Great customer service very helpful, can’t complain at all
14 de março de 2025
Resposta da Bensons For Beds - Gloucester370
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that our team was helpful and provided great support. Take care, Megan at Customer Care
Shocking sale
Sales experience was great, sold us a dream. However after sales is disgusting service, the guy in the shop input incorrect address details and the bed was delivered to the complete wrong address. Have been offered £65 for an apology refund - joke!! To then be told we have to wait a further 6 days for the bed to redelivered. Through no fault of our own, we even paid extra for the delivery drivers to assemble it and the sales man in Gloucester store said at 1:30 in the afternoon all drivers are finished for the day so would have no chance in redelivery and sooner, shocking service shocking shop and will NEVER be purchasing a bed from here again.
11 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We appreciate you sharing your experience. We're sorry to hear about the incorrect address input and the resulting delivery issues. We'll address this internally to improve our service and prevent similar situations. Thank you for bringing this to our attention, Megan at Customer care
Not enough staff
Not enough staff to cover the number of customers. The chap I saw had been dealing with other customers. When he was free he was excellent and very knowledgeable.
9 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We appreciate your feedback and are glad the staff member was knowledgeable. We're sorry about the wait due to staffing levels and will address this to improve customer service. Thank you, Megan at Customer Care
Efficient and helpful staff
We went to store knowing exactly what we wanted after viewing online. Staff quickly confirmed availability and arranged delivery date.
4 de março de 2025
Resposta da Bensons For Beds - Gloucester370
We appreciate you choosing us and that our staff promptly confirmed availability and scheduled your delivery. Thank you for your review, Megan at Customer Care
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that the mattress was carried upstairs and fitted. Thank you for letting us know about your experience, Megan at Customer Care
We were shown options and the sale was…
We were shown options and the sale was progressed quickly. The sales person picked up on the fact that we were pressed for time.
The team turned up on time and were very quick with the delivery.
11 de fevereiro de 2025
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that our salesperson was attentive to your needs and expedited the sale. We're also glad the delivery team was prompt and efficient. Thank you for your positive feedback, Megan at Customer Care
Excellent
Alan the Salesman was very polite & he was a good sales man. There is only one pitfall having to.pay for delivery. I would Have thought as the bed was over £2000 POUNDS that the delivery would be free.
8 de fevereiro de 2025
Resposta da Bensons For Beds - Gloucester370
We're glad you found the salesperson to be polite and helpful. We appreciate your feedback regarding the delivery fee for your new bed. We'll consider this as we review our policies, Megan at Customer Care
Sleigh bed
Gentleman was very clear and knowledgeable answered all my questions
Was very kind and professional
1 de fevereiro de 2025
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that the professional was knowledgeable and answered your questions clearly. We appreciate your kind words and thank you for your feedback, Megan at Customer Care
Great choice of beds salesperson very…
Great choice of beds salesperson very helpful not giving you loads of sales jargon.would recommend this shop
24 de janeiro de 2025
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you found a great selection and a helpful salesperson! We appreciate your recommendation and are glad you enjoyed your shopping experience with us.
Take care,
Megan at Customer Care
Appalling.
In store (peel centre Gloucester) they were brilliant to be honest with you but over the phone (wherever that may be for customer service) they were about as useful as a concrete parachute. Bought a bed years ago wanted to get this bed covered because it was an expensive bed and bought another for my daughter The woman in the store ( Cheltenham branch)at the time decided to insure the wrong bed because why not. So because the sides have where the slat holders go have dipped down and they’ve been repaired before when I’ve contacted customer support they said it’s wear and tear. How can it be wear and tear if you had to repair it a year or 2 into me having the bed? Would never ever shop there again in any branch.
12 de junho de 2024
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We appreciate you sharing your experience. We're sorry to hear about the issues you have faced and will review this internally to make the necessary improvements Jake.
Thank you for your time, Megan at Customer Care
Resposta da Bensons For Beds - Gloucester370
Thank you for your 5 star review Stephen. Take care, Megan at Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.