When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... Ver mais
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Localização
Alterar localizaçãoUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Ver mais
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Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Gloucester370
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Reino Unido
- 1452308821
4,7
Excelente
385 opiniões
Pede aos clientes que escrevam opiniões
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43 years of experience selling beds he…
43 years of experience selling beds he really knew his stuff and exactly what I needed. He had a lot of patience and spent time with me until I was totally happy. I have fibromyalgia osteoarthritis and constant lower back pain awaiting an operation. I can't wait to lie on my new bed thank you so much for all your help very much appreciated a very happy customer
26 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you so much for your lovely words! With his 43 years of experience, we’re thrilled he could help you find the perfect bed. We hope it brings you the comfort and relief you deserve — here’s to many peaceful nights ahead,
Megan | Customer Care Specialist✨
Good, reliable, service.
Once again very satisfied by the service provided by Bensons. Good initial sales advice, first class post sale communications, efficient, on time delivery.
9 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you so much ! We’re delighted to hear you had great advice, smooth updates, and an on‑time delivery — always a pleasure to serve you again,
Megan | Customer Care Specialist💜
Alan was superb
28 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you for the great feedback! 😊 We’re so pleased to hear Alan was superb — we’ll be sure to pass on your kind words. Enjoy your new bed,
Megan | Customer Care Specialist
Resposta da Bensons For Beds - Gloucester370
Thank you for leaving us 5 stars Mr Goddard! We're so glad you enjoyed the friendly service — and thrilled our recommendations helped! Hope to see you again soon,
Megan at Customer Care🌟
Bed delivered
The guys who delivered the bed were on time very polite and courteous even took their shoes off outstanding service thanks
23 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
Thank you for giving us 5 stars Clive! Great to hear the delivery team arrived on time and were so polite and courteous — even taking their shoes off! We really appreciate your kind words,
Megan at Customer Care🌟
All the staff we’re extremely helpful…
All the staff were extremely helpful and some great deals on wardrobes
10 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thanks for the great review! So glad the team were super helpful — and even better that you found some amazing wardrobe deals! Enjoy your new furniture,
Megan at Customer Care💜
Resposta da Bensons For Beds - Gloucester370
Thanks for the fantastic review Rosemary! We’re thrilled everything was top‑notch from the showroom right through to delivery. That’s the service we love to deliver.
Sleep well,
Megan at Customer Care💜
Devery was on time notice given when…
Delivery was on time notice given when a few minutes away as promised, 2 very nice delivery men, polite and helpful nothing too much trouble would recommend this service from this company
20 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thanks for the lovely review Mrs Birchley! So glad your delivery arrived right on time and that the team were polite, helpful, and happy to go the extra mile. Brilliant to hear you’d recommend us — thank you!
- Megan at Customer Care💤
Good quality mattress at a good price
Good quality mattress at a good price, delivered in good time. Delivery team were fast and efficient, in and out in ten minutes, would recommend Bensons to anyone.
19 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
Thanks for the brilliant review Anthony! Great quality, great price, speedy delivery — we love to hear it! Big shout‑out to the delivery team for the ten‑minute mattress magic. Thanks for recommending us,
Megan at Customer Care
Resposta da Bensons For Beds - Gloucester370
Thank you for the great feedback! We’re delighted to hear you received excellent service from our helpful team. We really appreciate your kind words,
Megan at Customer Care💜
A really great team and product.
A great team effort, from assistance in choosing the bed in Gloucester shop, ordering it and then final delivery and assembly. Everyone was professional, helpful and generally just nice people. Bed seems solid and robust and looks great.
17 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
Thank you so much for this wonderful review! ⭐
It’s fantastic to hear you had a great experience from start to finish — from choosing your bed in our Gloucester store, all the way through ordering, delivery, and assembly.
Really appreciate you sharing your experience,
Megan at Customer Care!💜
Allowing us to try out a mattress…
Allowing us to try out a mattress before buying it. Not trying to push the most expensive option but understanding what our budget was
7 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you! We’re so glad you had the chance to properly try the mattress before buying, and that our team understood your budget without pushing more expensive options. Really appreciate your kind feedback,
Megan at Customer Care
Exceptional Service.
I would like to mention the exceptional customer service I received in your store on 070326. From Steve.
Right from entering the store, I was acknowledged and greeted.
When I required assistance Steve was informative and listened, he was not pushy, however pointed us to the perfect bed and base we required. So refreshing to see this level of customer service today.
7 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Mrs Bernard,
We appreciate you mentioning the exceptional service you received in our store. We're so glad that you were greeted promptly and that our team member was so helpful and informative, guiding you to the perfect bed.
Team Bensons - Nathan
The staff are helpful and leave you to…
The staff are helpful and leave you to try out the beds.
delivered today on time
24 de fevereiro de 2026
Resposta da Bensons For Beds - Gloucester370
Glad to hear our staff gave you the space to test the beds in peace — just how it should be! 🛏️😄 And great news that delivery arrived right on time. Thanks for the lovely feedback,
Megan at Customer Care
NOTHING TOO MUCH TROUBLE
All salespersons were helpful polite and knowledgeable...after initial worries about our order we were given reassurance and additional information to enable us to be confident in our choice,
11 de março de 2026
Resposta da Bensons For Beds - Gloucester370
So lovely to hear this! 😊 We're really glad the team were helpful, polite and knowledgeable throughout, and that you felt reassured and confident in your final choice. Thanks so much for sharing your experience,
Megan at Customer Care
Delivery was as described
Delivery was as described, including date, time frame and call to say they were on their way. Only issue was the mattress protector was not delivered at the same time, but nearly a week later by post.
8 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Great to hear delivery arrived exactly as promised — date, time window, and the courtesy call! 😊 Sorry the mattress protector followed a little later by post, but glad everything made it safely in the end. Thanks for the feedback,
Megan at Customer Care
Exceptional service from Alan in the…
Exceptional service from Alan in the Gloucester store, he was helpful, patient and knowledgeable and put me under no pressure. Delivery was well communicated with excellent tracking and an efficient delivery to my awkward property, both delivery personnel were polite and of course took their shoes off when in the house!
The mattress itself is a game changer and I love my choice. I wouldn’t hesitate to visit and buy from this store again.
12 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Amazing to hear! Alan sounds like an absolute star 🌟 And big shoutout to the delivery dream‑team — shoes off and everything! 😄 Enjoy that game‑changing mattress and sleep well,
Megan at Customer Care
More than satisfied
From walking into the store to the delivery we couldn’t have asked for better service, friendly but not intrusive staff plus we were kept informd all the way through to delivery- which we couldn’t fault
6 de março de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you so much for your lovely feedback! We're delighted to hear that from the moment you walked into the store right through to delivery, the service was everything you hoped for. It’s wonderful to know the team were friendly without being intrusive, and that you were kept well informed throughout. We’re so pleased everything went smoothly. – Megan at Customer Care
Steve was really welcoming and…
Steve was really welcoming and friendly. He made our experience buying a mattress very easy due to his knowledge and experience in mattress ;)
4 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
Lisa Bradley,
We appreciate your feedback! We're so glad to hear that your mattress buying experience was easy and welcoming due to our team member's knowledge.
Team Bensons
Our experience with Besons for beds…
Our experience with Besons for beds from start to finish has been absolutely amazing. The team in the Gloucester store were incredibly helpful and kind while ordering our new bed, the delivery and assembly team were fantastic making sure everything was perfect. Unfortunately we had a slight mark on the TV that came with the bed but a quick message to customer services and it was instantly sorted. Would 100% recommend bensons to anyone and would highly recommend visiting a store to order as the customer service was incredible and made the whole thing a breeze
3 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
Georgia Hunt,
We're happy to hear that you had such an amazing experience with us! It's great to know that our Gloucester team was so helpful and kind, and that the delivery and assembly team ensured everything was perfect. We appreciate your recommendation!
Stewart - Team Bensons
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