When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... Ver mais
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Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Gloucester370
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Reino Unido
- 1452308821
4,7
Excelente
385 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy with service from start to delivery.
Very happy with service from start to finish - from going in and meeting Steve who had huge experience for us buying our bed throughout to super friendly and helpful delivery men who were very conscientious and punctual. Very good experience.
29 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you were very pleased with the service you received, from the beginning with our knowledgeable team member to the punctual and friendly delivery. Thank you for sharing your positive experience,
Megan at Customer Care
excellent instore service - delivery was spot on and delivery guys were very courteous and mindful of my property in getting the mattress up into the upstairs bedroom - no mean feat!
excellent instore service - delivery was spot on and delivery guys were very courteous and mindful of my property in getting the mattress up into the upstairs bedroom - no mean feat!
29 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We appreciate your feedback! We're happy to hear that you received excellent service in-store and that our delivery team was courteous and careful while delivering your mattress.
Until next time, take care,
Megan at Customer Care!
Very helpful in choosing
Very helpful in choosing, and changing delivery very late.
29 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
So glad we could help Mrs Sullivan — even with that last‑minute delivery change! 😊 Thanks for the lovely feedback,
Megan at Customer Care
God choice of mattress
Staff were helpful in explaining different types of mattres. Store easy to find and park.
26 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you for your feedback Mrs Davies! 😊 We’re glad to hear our staff were helpful in explaining the different types of mattresses, and that you found the store easy to locate with convenient parking. We really appreciate you choosing us,
Megan at Customer Care
Helpful
Helpful, knowledgeable and attentive support from Steve. Who also struck the right balance of giving us space and not being at all intrusive or pushy.
27 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We appreciate you sharing your feedback! We're happy to hear that you found the support helpful, knowledgeable, and attentive, while also respecting your space.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Re mattresses
Steve was brilliant at giving my daughter and I the expertise of his knowledge. Both my daughter (disabled) and I were looking to replace our mattresses, and Steve eloquently explained the differences between mattresses before we chose the ones we needed.
23 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you and your daughter benefited from the expertise shared during your mattress selection. We appreciate you taking the time to share your positive experience.
Top class service from ordering in…
Top class service from ordering in store to delivery
19 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We're happy you received top-class service from our store to your delivery. Thank you for sharing your positive experience with us!
10 out of 10
From going into the store in Gloucester to the bed being installed for us, the whole experience has been flawless.
Everyone was very friendly and helpful.
Would definitely recommend them 😀
12 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that your experience, from visiting our Gloucester store to the installation of your bed, was flawless. We appreciate your recommendation! Thank you for your positive review.
Great service
11 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We appreciate your positive feedback! Thank you.
Great instore and online experience
Cathy showed us around, was professional and polite and gave us a great idea of what we wanted at the showroom. She was very knowledgeable and we were able to go online and purchase a new bed. Great customer service and an easy online experience also. Thank you
11 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you had a great showroom experience and found our team member professional and knowledgeable. We appreciate that you found it easy to purchase online. Thank you for your review!
From Initial visit to store to delivery…
From Initial visit to store to delivery every single detail of process was explained ...Delivery was on time and delivery crew were curteous , item was carried to where required .Great company and will use again .
12 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We’re delighted to hear every step of the process was clearly explained and that delivery was on time and hassle-free. Thank you for your positive review – Lauryn at Customer Care 💜
Clear and helpful information given
Clear and helpful information given. Not put under any pressure and given plenty of time to make a decision. All information regarding purchase explained and information pack provided.
10 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We’re delighted to hear you received clear, helpful information and had plenty of time to make your decision without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Help in the shop with Cathy through to…
Help in the shop with Cathy through to delivery and putting the bed up so really smooth
11 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you had a smooth experience, from help in the shop to delivery and setup. Thank you for your positive feedback!
Resposta da Bensons For Beds - Gloucester370
We’re so glad our team was friendly and helpful without any pressure – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Resposta da Bensons For Beds - Gloucester370
Thank you for your 5 star review Linda! We’re so glad you found our team welcoming and understanding—that’s exactly what we aim for!
See you next time! Megan at Customer Care 😊
Good store
From going into the store, staff were pleasant and not too pushy. We were allowed to look around and try what we wanted. We decided on a slumberland mattress (not cheap). Delivery date was good, BUT, we were disappointed on charges. Perhaps naive but buying an £1100 mattress then being charged £50 to deliver, we thought a bit mean. We did get a discount, but delivery and removal charges of old mattress outweighed this. Can't fault the experience. Just the management....
1 de janeiro de 2026
Resposta da Bensons For Beds - Gloucester370
Thank you for sharing your experience with us. We’re delighted you found the perfect Slumberland mattress and enjoyed the service in-store. Your feedback regarding delivery charges is valuable and will be reviewed internally. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Sales people acknowledge you and ask if you would like help but leave you to browse and then check on you which is what we liked. Great amount of beds and mattresses to choose from in a very inviting environment and very knowledgeable staff. Would highly recommend.
1 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you enjoyed our customer service! It's great to know that our team's approach and knowledge were valuable. Thank you for your kind words and recommendation,
Megan at Customer Care
Steve - The man that Can
Steve, the store manager is an absolute asset to both the store and Bensons. Excellent knowledge & superb suggestions
30 de dezembro de 2025
Resposta da Bensons For Beds - Gloucester370
We're happy to hear about the excellent service you received! It's great to know the manager's knowledge and suggestions were so helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Gloucester370
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable and that we had lots of choices for you. Michael @ Team Bensons
Steve was amazing and very helpfull
Steve was excellent and a great helped and was very knowledgeable he went above and beyond to answer questions and find us our perfect matresses he showed us different options and advised about wot would suit us ect and his knowledge and customer service skills were above and beyond a truly great team member for the Gloucester branch all the staff were smiley and helpful and steve was very very helpful hopefully when the matress arrives all goes well and we get a good sleep for years to come
29 de dezembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Gloucester370
We're happy to hear that you had a great experience at our Gloucester branch! We appreciate your kind words about our team member's knowledge and customer service. We are glad that they were able to assist you in finding the perfect mattress and we hope you enjoy many restful nights. Thank you for your positive review – Lauryn at Customer Care 💜
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