The sales assistant was well informed, helpful and gave advice. She assessed our size and ‘weight’, suggested several types of mattress and explained their different properties and strengths. We the... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bozena at hamilton is the most wonderful team leader. Top customer service, so knowledgeable and welcoming. Great conversation and guidance about my new bed order. She is an asset to the company and c... Ver mais
A empresa respondeu
Had the best experience in Hamilton store. Bozena was amazing. Found a great bed on a really nice deal, super king and it’s so comfortable, had a great thick mattress with pillow top that’s... Ver mais
A empresa respondeu
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... Ver mais
Informações sobre a empresa
Sobre Bensons For Beds - Hamilton447
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, Reino Unido
- 1698426483
4,9
Excelente
329 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent salesman
The salesman Alan, provided a professional service. He gave an excellent overview of the benefits of each mattresses then enabled me time and space to make an informed decision .
3 de maio de 2026
Resposta da Bensons For Beds - Hamilton447
We appreciate your positive feedback! It's great to hear that our team member offered a professional service and gave you the time and space for your decision.
Team Bensons
Great product great service would…
Great product great service would highly recommend.
2 de maio de 2026
Resposta da Bensons For Beds - Hamilton447
We're happy to hear you enjoyed both our product and service! Thank you so much for your high recommendation; we appreciate it.
Team Bensons
Great service
Delivered the mattress onto my bed frame, great quality and service.
10 de abril de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you! 😊 We’re glad the mattress was placed perfectly on your bed frame and that you’re happy with both the quality and the service. Enjoy your comfort,
Megan | Customer Care Specialist✨
Extremely Risk Adverse Delivery Service resulting in undue stress and voiding or guarantee
The delivery team were extremely risk averse and very quickly decided they could t take the mattress upstairs unless I signed a disclaimer- the space deficit was minimal and ultimately the mattress was taken up very easily with minimal scrunching for a few seconds - however I had to sign a disclaimer voiding my guarantee - the drivers said “this is how we are trained up “ seems like a ploy to invalidate genuine guarantee - at no time was this potential issue (which actually wasn’t an issue ) mentioned prior to this
23 de abril de 2026
Opinião espontânea
Resposta da Bensons For Beds - Hamilton447
We’re very sorry to hear about your delivery experience and understand why this would be frustrating. This is not the level of service we aim to provide. We will feed this back.
Thank you for your patience
Purchase of king size bed.
Cameron was very helpful, knowledgeable and patient and made my purchase of a new bed less stressful than I had anticipated. He gave suggestions and options to guide my decision, which were much appreciated.
19 de abril de 2026
Resposta da Bensons For Beds - Hamilton447
Much appreciated! Knowledgeable, patient guidance and helpful suggestions are exactly what we aim for stars!
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Friendly service..
11 de abril de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for your feedback — we’re pleased to hear you felt you were treated well. We really appreciate you taking the time to share this with us.
Team Bensons
Staff were very helpful and…
Staff were very helpful and professional. They offered some very sound advise and were very patient, giving space to consider our options prior to purchasing.
4 de abril de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for your lovely feedback! We’re really pleased to hear our team were helpful, professional, and patient, and that you felt comfortable taking the time to consider your options. We’re glad we could offer sound advice and make your experience a positive one.
Thank you,
Megan | Customer Care Specialist💜
Nice shop and staff
The staff were polite, helpful and knowledgeable about the product
2 de abril de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for the great review Mrs Robertson — we’re glad our team could help.
- Megan | Customer Care Specialist✨
Everything from start to finish
Everything from start to finish ! Alan was a fantastic help when we were deciding what type of beds to buy
4 de abril de 2026
Resposta da Bensons For Beds - Hamilton447
We're happy to hear that you had a fantastic experience! It's great to know that you felt supported during the decision-making process. Thank you for your positive feedback.
Good customer service in the store.
Good customer service in the store.
Bed arrived on time with plenty of info about time etc . Delivery drivers good and very careful.
Mattress good quality very comfortable
9 de janeiro de 2026
Resposta da Bensons For Beds - Hamilton447
We're happy to hear about the good customer service you received in-store and that your bed arrived on time with helpful updates. It's great our delivery team was careful, and you find the mattress comfortable!
Went into the Hamilton store and…
Went into the Hamilton store and Cameron made bed shopping a little bit less boring. Came out with everything we wanted and needed. Big shoutout to Cameron!
18 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thanks so much for popping into our Hamilton store! Cameron will be thrilled to hear he made bed shopping a bit more exciting. Enjoy your new order,
Megan | Customer Care Specialist
First Class Service
Having bought a mattress from Bensons last year with which we were very pleased we decided to make another purchase of the same mattress and a bed base .
The service by Bensons was first class: the in store staff during the purchase were very helpful and pleasant; the delivery was at the time stated, once again with helpful and pleasant staff.
A small issue~ nothing to do with Benson ~ was that the bed base had casters which moved on the wooden bedroom floor.
Not to be outdone, Alan at Bensons’ store at Hamilton where the purchase was made immediately came to my home with suitable replacement feet and the problem was solved.
He refused to accept anything for this service.
A first class firm
26 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Hamilton447
Thank you so much for sharing this wonderful review! 😊 We’re delighted you chose to return to us and that both your in‑store experience and delivery were first class. A special shout‑out to Alan — going out to your home with replacement feet and refusing anything in return truly shows his dedication to great service. We’re thrilled the issue was quickly resolved for you. Thank you again for your loyalty and kind words — we’re proud to have you as a customer,
Megan | Customer Care Specialist✨
Excellent customer service allowed…
Excellent customer service allowed plenty time for deciding helped with factual information when asked checking on product reviews easy and sales person put me at ease nothing was a hassle.
Thank you Cameron
Regards Lyn
25 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for leaving us 5 stars. We’re so glad to hear you received excellent customer service. It’s lovely that you were given plenty of time to decide, with clear, factual information whenever you needed it — and wonderful to know Cameron helped put you at ease. Nothing should ever feel like a hassle. We really appreciate your kind words,
Megan at Customer Care🌟
Great range of beds and expert…
Great range of beds and expert knowledge. Allan gave us a full explanation of all the products and even moved mattresses around so we could try them on different bases
18 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thanks so much! We’re thrilled you loved our range — Allan’s mattress‑moving muscles are legendary 😄🛏️ Glad we could help you find the perfect fit,
Megan at Customer Care💜
Very helpful sales person
6 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for your review! We’re really pleased to hear our sales person was very helpful. We appreciate your feedback,
Megan at Customer Care
Friendly staff and very knowledgeable…
Friendly staff and very knowledgeable would highly recommend
7 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for your lovely review! We’re so pleased to hear our staff were friendly and knowledgeable. We really appreciate your recommendation,
Megan at Customer Care
Your sales team explained all the…
Your sales team explained all the reasons how to choose the right mattress for out needs. The experience of buying & delivery was easy & all your staff where courteous & made us feel valued.
9 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you for your wonderful review! We’re so pleased to hear that our sales team took the time to explain how to choose the right mattress for your needs. It’s great to know the whole experience — from buying through to delivery — was easy, and that all our staff were courteous and made you feel valued.
If there’s anything else we can help with, please feel free to get in touch,
Megan at Customer Care
Very helpful in store
5 de março de 2026
Resposta da Bensons For Beds - Hamilton447
Thank you so much for your lovely feedback! We're really pleased to hear our in‑store team were very helpful. – Megan at Customer Care
Bed 3
This is the third bed bought from your company and we are very happy with them. Your staff have been friendly and very helpful as I expected.
27 de fevereiro de 2026
Resposta da Bensons For Beds - Hamilton447
Bel,
We're very happy to hear that you're pleased with your beds and that our staff have been helpful. Thank you for your continued support; we appreciate it!
Team Bensons
The guys where in and out in no time…
The guys where in and out in no time great service
27 de fevereiro de 2026
Resposta da Bensons For Beds - Hamilton447
Laura beaton ,
We're happy to hear that our team provided you with such efficient service. Thank you for your positive feedback; we appreciate it!
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.