The sales assistant was well informed, helpful and gave advice. She assessed our size and ‘weight’, suggested several types of mattress and explained their different properties and strengths. We the... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Leia as opiniões dos outros
Bozena at hamilton is the most wonderful team leader. Top customer service, so knowledgeable and welcoming. Great conversation and guidance about my new bed order. She is an asset to the company and c... Ver mais
A empresa respondeu
Had the best experience in Hamilton store. Bozena was amazing. Found a great bed on a really nice deal, super king and it’s so comfortable, had a great thick mattress with pillow top that’s... Ver mais
A empresa respondeu
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... Ver mais
Informações sobre a empresa
Sobre Bensons For Beds - Hamilton447
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, Reino Unido
- 1698426483
4,9
Excelente
329 opiniões
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Buying bed at Bensons, Hamilton
The salesperson, Cameron, was helpful with information regarding types of beds but let me go round the beds and try them without any undue sales pressure. Also explained in good detail the process for delivery, bed care and protection cover for spillages. Very good service
23 de fevereiro de 2025
Resposta da Bensons For Beds - Hamilton447
We're happy to hear that the salesperson provided helpful information without applying undue pressure. It's also great to know that the delivery process, bed care, and protection cover were explained in detail. Thank you for your feedback, Megan at Customer Care
Great service from Store Manager
Help and assistance from the Hamilton store manager was excellent. It made selection of our new base, mattress and headboard very straight forward. If delivery is as good as sales, i will be delighted. I will reserve my final review until everything has been satisfactorily delivered on time, as promised.
15 de fevereiro de 2025
Resposta da Bensons For Beds - Hamilton447
We're happy to hear that the store manager's assistance made your selection process straightforward. We look forward to providing a delivery experience that matches the quality of our sales service. Thank you for your feedback; we appreciate it. Take care, Megan at Customer Care
Girl who served us was so helpful.
7 de fevereiro de 2025
Resposta da Bensons For Beds - Hamilton447
We appreciate your feedback and are so glad to hear that our team member was helpful! Thank you for choosing our business; we value your time.
Take care, Megan at Customer Care
Friendly and helpful!
Friendly and helpful!
Patient. Let me browse around on my own. Check if I am ok in a good time. Show me all details and options I have. Answer all my questions nicely in a way I can understand. Not get annoyed when I hesitate and walk away. Act promptly to resolve issues.
8 de fevereiro de 2025
Resposta da Bensons For Beds - Hamilton447
We're happy to hear that you felt supported and well-informed during your visit. It's great to know our team provided you with a positive and patient experience. Thank you for your feedback, Megan at Customer Care
Great service from the 2 assistants
Great service from the 2 assistants. Very professional and helpful.
13 de fevereiro de 2025
Resposta da Bensons For Beds - Hamilton447
We're glad you found the assistants professional and helpful, providing great service! We appreciate your positive feedback and support, Megan at Customer Care
Star experience
Staff very experienced helpful informative got me exactly what wanted.Could not have had such a delightful experience.
10 de fevereiro de 2025
Resposta da Bensons For Beds - Hamilton447
We're delighted you had such a positive experience! It's great to know our staff's expertise and assistance helped you find exactly what you wanted. Take care, Megan at Customer Care
Great experience and very friendly
Great experience and very friendly but not your typical salesman very informative, i have a sore back from my old matress so took me to a bed which could tell what matress would help me. I had 2 young children with me and Allan was amazing with them chatting away to them and was very patient espically since my boy has ADHD and Autism.
2 de fevereiro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Hamilton447
We're glad you enjoyed your experience. It's wonderful to hear that our team member was so helpful and patient, especially with your children. We appreciate you sharing your positive feedback, Megan at Customer Care
Cameron was extremely helpful with lots…
Cameron was extremely helpful with lots of knowledge and experience he made the experience of selecting a bed more relaxing and gave me lots of options to chose
31 de dezembro de 2024
Resposta da Bensons For Beds - Hamilton447
We're happy to hear that the selection process was relaxing and that you feel the options provided met your needs. We appreciate you sharing your positive experience with us, Megan at Customer Care
Friendly and helpful service
As soon as we walked in we we're given a moment to look around and then greeted by a member of staff who was friendly and informative. Bozena took us through the process and explained everything to us while doing a test to see what mattress would suit us best etc.
26 de dezembro de 2024
They kept cancelling the delivery date…
They kept cancelling the delivery date stating that the order was not in stock and they took ages to refund me. I will never use this company again. They lied to me about waiting time on furniture. Shambles.
22 de dezembro de 2023
Opinião espontânea
Resposta da Bensons For Beds - Hamilton447
We’re very sorry to hear about the repeated delivery cancellations and the delay in processing your refund. It will be passed on to the relevant teams to help improve communication and reliability. Thank you for your review – Lauryn at Customer Care.
Simple and hassle free
Alan made the purchase simple and efficient answering any questions we had promptly, we look forward to receiving the delivery
16 de dezembro de 2024
The sales staff were very helpful and…
The sales staff were very helpful and good advice
16 de dezembro de 2024
Bozena and guys in my Hamilton store…
Bozena and guys in my Hamilton store are so helpful accommodating and friendly.
12 de dezembro de 2024
Very good experience
Very good experience. No problems at all. Delivery early. All in all happy customer.
12 de novembro de 2024
The manager at the Hamilton store was…
The manager at the Hamilton store was absolutely amazing. She went above and beyond to make us feel comfortable and was so lovely. Would definitely buy again and recommend to a friend.
4 de dezembro de 2024
Excellent service and great deal!
The staff were very knowledgeable and helped us to choose a mattress that suited our needs. We weren't initially expecting to make a purchase but the service was excellent, no pressure to buy and we were given a great deal on the perfect bed. Thanks Boszena!
15 de novembro de 2024
Very informative salesperson who didn't…
Very informative salesperson who didn't try to push us into a sale
13 de novembro de 2024
Great very professional and honest
12 de novembro de 2024
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