The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoBelgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... Ver mais
A empresa respondeu
Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... Ver mais
A empresa respondeu
What a service from Bensons for Beds from start to finish. Knowledgeable and friendly member of staff Martin at the Kettering store,that talked us through the different mattresses and our requireme... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Kettering Belgrave Retail Park
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, Reino Unido
4,7
Excelente
113 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Highly recommended
Great customer service from sales to delivery at a competitive price
14 de setembro de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear you experienced great customer service from sales to delivery and found our pricing competitive. Thank you for your wonderful feedback!
Team Bensons
My new mattress
My mattress was delivered early and I wasn’t required to do anything myself. The men were polite, courteous and helpful. Couldn’t ask for better
23 de agosto de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear your mattress was delivered early and that our delivery team was polite, courteous, and helpful. It's wonderful that you had such a positive experience!
Team Bensons
Highly recommend
From buying the bed from
Martin in Kettering and to the delivery from Craig & Kev a great experience.
The bed is so comfortable.
Thank you Bensons
23 de agosto de 2026
Left alone to look around before we…
Left alone to look around before we choose a bed
17 de agosto de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're glad we could provide a comfortable browsing experience for you. We appreciate your positive feedback!
Team Bensons
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for your wonderful feedback! We are so pleased to hear that you found our team professional and very helpful. We truly appreciate your kind words.
Team Bensons
Individual service from kind and…
Individual service from kind and understanding person from the moment we went into the store
12 de agosto de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear that you received individual service from a kind and understanding person from the moment you entered our store. Thank you for your wonderful feedback!
Team Bensons
Great service and very happy customers
The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the Bensons 40 night guarantee and we were able to change/upgrade to wonderfully comfortable mattresses (Sealy Orwell).
Delivery was great and we were kept informed between order and delivery. The delivery team unwrapped and removed all packaging.
9 de agosto de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear that our team was incredibly helpful in resolving the firmness issue with your original mattresses. It's wonderful that you were able to upgrade to the wonderfully comfortable Sealy Orwell mattresses. We're also glad to hear that the delivery process was great and that our team unwrapped and removed all packaging.
Team Bensons
Would Recommend
Good customer service in store, speedy delivery and very good customer service from delivery drivers. Very happy with the quality of the bed too
4 de agosto de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear you had such good customer service in-store and from our delivery drivers. It's wonderful that your delivery was speedy, and you're very happy with the quality of your new bed!
Team Bensons
Good service
Very helpful salesman. Ordering straightforward. Bed base delivery was great. Andrew and Janis were super helpful and took great care with the delivery.
3 de agosto de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear about your positive experience with our helpful salesman and the straightforward ordering process. It's wonderful that our delivery team provided such great service and care.
Team Bensons
Excellent Service
Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad back.
When my bed and mattress arrived the delivery and assembly was so quick and they took my old bed and mattress away too. They were polite, helpful and respectful. I would recommend Bensons for Beds.
First Class service from start to finish
26 de julho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for your fantastic review! We're delighted to hear that Jay's expert advice made choosing your new bed easy and stress-free. It's also great to know that the delivery team provided quick, polite, and efficient service, including removing your old bed and mattress. Thank you for your recommendation and for choosing Bensons. We hope you enjoy your new bed! 😊
Kettering
Staff very helpful particularly Pippa,who was the charming lady that guided us through the different types of bed.
17 de julho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear that our staff was very helpful, particularly the charming lady who guided you through the different types of beds. Thank you for your wonderful feedback!
Team Bensons
We went to your Kettering store
We went to your Kettering store, we got some very professional advice from the store manager. We went to get a coffee to discuss the advice and decided to go back and buy.
We are really pleased with the quality and the service we received.
10 de julho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear you received very professional advice from our store manager at our Kettering store. It's wonderful that you're really pleased with the quality and the service you received!
Outstanding Customer Service
Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation in recommending him and Bensons for Beds. An amazing experience which is hard to come by these days. Thanks so much.
5 de julho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear about your amazing experience with us! It's wonderful that our team member was knowledgeable, polite, and professional, and that you felt no pressure. We're glad you would recommend us!
Everything from choice to delivery was…
Everything from choice to delivery was spot on!
Thank You Bensons! For having great staff with great customer service from sales to delivery! Your guys are great!
6 de julho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear that your entire experience, from selection to delivery, was spot on! It's wonderful to know that our team provided great customer service.
Team Bensons
The delivery men were excellent
The delivery men were excellent, polite, efficient, gave 30 minutes notice, etc. The only downside was we ordered gliders not wheels and got wheels. It turned out we bought a bed that only comes with wheels, the staff didn't tell us that. The bed is very well made with a quality feel..lovely cloth used too..
28 de junho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're glad to hear our delivery team provided excellent service. We apologize for the confusion regarding the gliders and wheels. We appreciate your feedback on the bed's quality and fabric.
Team Bensons
Good informative information given to…
Good informative information given to us in the store. Delivery arranged and completed on time. The lorry drivers carried the mattress several hundred metres to the house, and had a good and helpful attitude, thank you Terry and Eric.
19 de junho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so pleased to hear about the informative service you received in-store and that your delivery was completed on time. It's wonderful that our delivery team provided such helpful service!
Team Bensons
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for taking the time out to leave us a review.
Team Bensons.
Helpful and friendly
Jay was friendly and helpful, he wasn’t pushy, gave us space and time to look around but was available if needed help and to answer any questions. Very knowledgeable too.
2 de junho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback! We're glad our team was friendly, helpful, and knowledgeable, giving you space and time.
Team Bensons
Great service from placing the order to…
Great service from placing the order to delivery! Second time ordering and was excellent. Pippa from Kettering store was really helpful and made sure that we get the best deal.
21 de maio de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so glad to hear you received great service from order to delivery, and that your second experience was excellent. We appreciate your kind words.
Team Bensons - Jess
Customer service five star
Customer service five star. If I can give them 10 that would be more appropriate. Communication throughout delivery exceptional, Delivery personnel professional and helpful. So definitely highly recommend company.
17 de maio de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We are so pleased you experienced such excellent service! Your kind words about our communication and professional delivery team mean a lot to us. Thank you for your high recommendation.
Team Bensons - Jess
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.