From point of purchasing at Livingston store everything went extremely - very smooth. Staff very courteous and professional. Delivery was superb also. Everything happened as I was told it would a... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My experience of purchasing a bed from start to finish to fit my needs and comfort has been fantastic helpful and friendly staff went through thoroughly and covered everything through the stages to de... Ver mais
A empresa respondeu
We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... Ver mais
A empresa respondeu
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Livingston651
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, Reino Unido
- 1506591939
4,8
Excelente
266 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The lady who served me Vivienne was…
The lady who served me Vivienne was absolutely brilliant suffer bad from anxiety and she was very patient with me explaining about the mattresses that I was trying and how my old mattress was giving me my aches and pains and rush me in any way would definitely go back to bensons
3 de fevereiro de 2026
Resposta da Bensons For Beds - Livingston651
We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful and patient while assisting you. We appreciate you taking the time to share your feedback.
Quality product
Quality product, came within confirmed timeslot and service from start to finish was good
2 de fevereiro de 2026
Resposta da Bensons For Beds - Livingston651
Thanks so much Neill! We love hearing that the quality, timing, and service all hit the mark — that’s exactly what we aim for!
Looking forward to seeing you again!
Megan at Customer Care
We had exceptional customer services from Nadia
We had exceptional customer service from Nadia the first time we ordered our mattress. We had to go back in as the mattress wasn’t suitable and she couldn’t have been more helpful again. Sorted a replacement without any fuss and was again amazing. She’s a credit to your company
29 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
We're happy to hear that you received exceptional customer service and that our team member was so helpful in resolving the mattress issue. We appreciate your positive feedback,
Megan at Customer Care
Nadia welcomed me as soon as I entered…
Nadia welcomed me as soon as I entered the Store, she listened to what I was looking for and helped me choose the right bed and mattress
26 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
We're happy to hear that we welcomed you and helped you choose the right bed and mattress. We appreciate your positive feedback and are glad you had a great experience!
Didn't feel pressured
Didn't feel pressured. Lovely sales lady. So kind and helpful. Felt valued and informed
26 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Livingston651
We appreciate you sharing your experience. We're so happy to hear that our sales lady was lovely, kind, and helpful, and that you felt valued and informed.
Until next time, take care,
Megan at Customer Care!
Good sales person and delivered on time
Great help in choosing the bed and on time delivery
28 de dezembro de 2025
Resposta da Bensons For Beds - Livingston651
We're happy to hear that you received great help selecting your bed and that the delivery was on time! We appreciate your positive feedback.
Nadia in livingston branch was super…
Nadia in livingston branch was super helpful, very friendly and answered all questions put to her.
2 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
We appreciate your feedback and are so glad to hear that our staff was helpful and friendly and answered all of your questions.
Very happy with bed
Very happy with bed, drivers were lovely when dropping off, happy to remove shoes etc due to cream carpets and because they had extra time they set it up for me on the bed! Awesome service!
25 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
We're happy to hear you're very pleased with your bed! It's great the delivery team were so considerate and helpful setting it up for you. We appreciate your awesome feedback!
Nadia was great in store
Nadia was great in store. She showed us lots of options and took the time to explain each one. As we had a big order she was able to get us a few items thrown in with total price which was much apprenticed. Her knowledge was great and advice on my mattress was spot in as its been the best sleep I have had in years. The delivery team were also great and efficient.
2 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Livingston651
We're happy to hear that you had a great in-store experience and that you appreciated the advice you received. We're also glad the delivery team were efficient and that you are sleeping well! Thank you for your positive feedback.
What a fantastic company
What a fantastic company! Steve in sales helped me immensely, making sure I bought the right bed, headboard and mattress for my needs.
They kindly sent two lovely young men to dismantle my old bed for me and the lads who came today to install my products were fabulous.
They also kept in constant contact with me.
I can't recommend this Company highly enough.
22 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Livingston651
We're so glad to hear that our team helped you find the perfect bed and provided such excellent service, including dismantling your old bed and keeping you informed. We appreciate your high recommendation!
Excellent service from both Jack and…
Excellent service from both Jack and Viv at the Livingston store. Mattresses are surprisingly complicated, but made easy with the right tools and knowledge. I'm not a quick shopper - the team gave me space and patience over several store visits, as well as expert input to help with my final shopping decision. Highly recommend.
10 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Livingston651
We’re delighted to hear Jack and Viv provided such patient, knowledgeable service and made the process easy for you over multiple visits. Your recommendation means so much! Thank you for your positive review – Lauryn at Customer Care 💜
From start to finish amazing service…
From start to finish amazing service and communication, in shop experience with no pressure etc to the delivery everything was spot on and professional. 5 stars to Bensons, would definitely use again and highly recommended.
8 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Livingston651
We’re thrilled to hear your experience was seamless from start to finish, with excellent service, clear communication, and a pressure-free in-store visit. It’s wonderful to know delivery was spot on and professional too. Thank you for your recommendation and positive review – Lauryn at Customer Care 💜
Helpful staff
6 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
Thanks for your feedback! We’re so glad our team was helpful – that’s what we’re here for! 😊
We’d love to serve you again in the future.
Megan at Customer Care
Expert knowledge, complete confidence
Salesperson was very knowledgeable and took time to get to know what we would need. The whole process was easy, especially as they had our details on file from our previous mattress 9yrs ago. Easy to get to and park right by the door at the Livingston store.
5 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
Thank you for sharing your experience with us! We’re delighted to hear our salesperson took the time to understand your needs and made the process so easy—especially with your details ready from before. Great to know the Livingston store was convenient too! We’ll make sure the team sees your kind words,
Megan at Customer Care
Staff very helpful and explaining the…
Staff very helpful and explaining the difference in mattresses. Also just letting you choose which one you want and not pushing you to buy which I prefer.
1 de janeiro de 2026
Resposta da Bensons For Beds - Livingston651
We appreciate your feedback! We're happy to hear that our staff were helpful in explaining the mattresses and allowing you to choose without pressure. Michael @ Team Bensons
Excellent Service
Jack was very helpful, friendly and provided excellent guidance in the shop
27 de dezembro de 2025
Resposta da Bensons For Beds - Livingston651
We appreciate you sharing that our staff was helpful and friendly and provided excellent guidance. Thank you for your positive review – Lauryn at Customer Care 💜.
Firstly it was the only bed shop open…
Firstly it was the only bed shop open at 10am on a Sunday so everyone else missed out on our custom!
Sales assistant Nadia was quick to ask us if we needed help and soon had us lying down! We picked our super kingsize base, mattress and headboard, and it was all delivered before Christmas. Love the bed. Great investment. Would recommend Bensons for Beds.
7 de dezembro de 2025
Resposta da Bensons For Beds - Livingston651
We're happy to hear that you found us at the right time and that our sales assistant was helpful. We're so glad you love your new super kingsize bed and that it arrived before Christmas. Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Livingston651
We’re so happy to hear you’re sleeping like a baby! That’s exactly what we aim for with every mattress. 💜 Thank you for your positive review – Lauryn at Customer Care.”
Great Customer Care
Delivery men were professional.They were courteous and also handled package with care.Unfortunately,i didn't check their name badges .
A definite recommend for further future purchases.
9 de dezembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Livingston651
We appreciate you taking the time to share your feedback! We're happy to hear that our delivery team was professional, courteous, and handled your package with care. We appreciate your recommendation for future purchases. Stewart - Team Bensons
We have been very impressed with our…
We have been very impressed with our recent interaction with Bensons, from using the website to look @ products, then our visit to your Livingston location where Nadia dealt with our purchase, we were amazed that Nadia advised our order would be delivered in 5 days. After placing our order the delivery information via website & text was excellent, resulting in delivery of our Tempur mattress on the 5th December, the delivery guys were very cheery our delivery was scheduled between 1pm to 3pm there was no surprise when we were contacted around midday with the delivery around 12:30.
4 de dezembro de 2025
Resposta da Bensons For Beds - Livingston651
This is a fantastic review! Thank you for taking time to leave us some positive comments. We are thrilled that you love your new product and that you had great service while shopping with us Thank you, Stewart. - Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.