Customer service was excellent and salesman Ian was knowledgeable and patient. He gave us plenty of time to make a decision and was supportive throughout the whole process. You should be proud to ha... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The gentleman made sure that it was the right mattress for my recliner bed. Luckily I was still on the computer from when I purchased 10 yrs ago.
A empresa respondeu
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... Ver mais
A empresa respondeu
I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excell... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Llanelli374
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, Reino Unido
- 1554778340
4,8
Excelente
235 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never been in and out of so many beds.
Excellent service from bensons for beds. The salesman made sure we tried so many beds out and I’m glad he did as I would have probably chosen the wrong mattress for us.
10/10 bensons for beds.
3 de fevereiro de 2026
Resposta da Bensons For Beds - Llanelli374
We're delighted to hear you received excellent service! It's great to know the salesperson helped you find the right mattress. Thank you for your positive feedback and 10/10 rating!
Fantastic service from John
Fantastic service from John at Bensons for Beds Llanelli!
I had a great experience at Bensons for Beds thanks to John. From the moment I walked in, he was friendly, knowledgeable, and never pushy. He took the time to really understand what I was looking for and explained all the options clearly, making the whole process easy and stress-free.
John’s product knowledge was excellent, and he helped me find the perfect bed to suit my needs and budget. You can tell he genuinely cares about customer satisfaction, not just making a sale.
Outstanding customer service from start to finish, I wouldn’t hesitate to recommend asking for John if you’re shopping at Bensons for Beds!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Llanelli374
We're happy to hear about the fantastic service you received! It's great to know the team member was friendly, knowledgeable, and helpful, ensuring the process was stress-free. We appreciate you recommending our services.
Great service
Great service, no pressure, good advice. Cameron was very helpful.
31 de janeiro de 2026
Resposta da Bensons For Beds - Llanelli374
We're happy you received great service, felt no pressure, and found our advice helpful. We appreciate your positive feedback,
Megan at Customer Care
I visited Bensons Beds in Llanelli to…
I visited Bensons Beds in Llanelli to purchase a bed for the sole reason that they do IGel beds . I’ve had one before and honestly no other bed compares after having one . The store was clean and there was a good selection of quality beds there. I liked that no one came straight up to me and just enquired if I wanted help after a few minutes . Staff were so friendly and helpful . Brilliant store
27 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Llanelli374
We're happy to hear you found our store clean with a good selection of quality beds. We appreciate that you liked our team's approach and found them friendly and helpful. It's great you found the IGel bed you were looking for!
We truly appreciate your feedback.
Megan at Customer Care
Five Stars
I couldn’t recommend this company enough from start to finish the service was brilliant.
23 de janeiro de 2026
Resposta da Bensons For Beds - Llanelli374
We're happy to hear that you had such a brilliant experience with our service from beginning to end. Thank you for your positive feedback!
The Benson Delivery Team Process Let us Down
The Benson beds retail outlet with Cameron and his team are amazing So let down by the delivery team saying they are not allowed to unwrap the Simba mattress for us as it is mot a Bensons product even though Bensons sold the product both OAPs but my wife has lost 2 discs in her lower back was a struggle for me to unpack a 54 kilo box and lift the mattress on to the bed
16 de janeiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Llanelli374
We appreciate your feedback and we're sorry to hear about the trouble you experienced with the delivery of your Simba mattress. We'll look into why the delivery team was unable to assist with unpacking it, and we'll address this internally.
Resposta da Bensons For Beds - Llanelli374
We are so happy to hear that you found our customer service fantastic and friendly! We appreciate you taking the time to leave us this great feedback.
Resposta da Bensons For Beds - Llanelli374
We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Resposta da Bensons For Beds - Llanelli374
We're glad you felt comfortable making your decision. Thank you for your positive review – Lauryn at Customer Care 💜
The salesman’s name was Ian
The salesman’s name was Ian. He was extremely helpful without being pushy which made me feel at ease to browse & ended up making a purchase
19 de dezembro de 2025
Resposta da Bensons For Beds - Llanelli374
We’re so glad Ian made your experience comfortable and stress-free! Helpful without being pushy is exactly what we aim for, and it’s fantastic to hear you felt at ease while browsing. 💜 Thank you for your positive review – Lauryn at Customer Care
Resposta da Bensons For Beds - Llanelli374
We’re thrilled to hear that our team delivered outstanding service and met all your requests! Your feedback means the world to us, and we’re so glad we could make your experience seamless. 💜 Thank you for your positive review – Lauryn at Customer Care
Amazing sales assistant
The sales assistant , John, made all the difference to our purchase. Very efficient and polite. And mostly helpful
27 de novembro de 2025
Resposta da Bensons For Beds - Llanelli374
We're happy to hear that the sales assistant's efficiency, politeness, and helpfulness positively impacted your purchase. Thank you for your positive feedback!
Very happy customer
Very good service from ordering to delivery smooth no fuss and very professional
20 de novembro de 2025
Resposta da Bensons For Beds - Llanelli374
We’re thrilled to hear your experience from ordering to delivery was seamless and hassle-free! Providing professional, fuss-free service is exactly what we strive for.
Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Llanelli374
We’re so glad to hear Ian made such a positive impression Wendy! Knowledgeable and helpful service is what we strive for, and it’s great to know he delivered that experience for you.
Thank you for an amazing review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Llanelli374
Thank you Adam for a lovely review.
Excellent customer service
1 de novembro de 2025
Resposta da Bensons For Beds - Llanelli374
Thank you for your kind feedback! We're so pleased to hear you had an excellent experience with our customer service. If there's anything else we can help with, we're always here.
Kind regards,
Megan
Customer Care Team
Very helpful in store
Very helpful in store, delivery was earlier than expected also, great
28 de outubro de 2025
Resposta da Bensons For Beds - Llanelli374
We're happy to hear that our in-store help and speedy delivery worked out well for you. Thank you for your great feedback; we appreciate it.
We’re so glad you had a great experience. Hope to see you again soon!
Megan at Customer Care
Excellent servicetime we…
They were professional from the time we entered the store until the bed was delivered. We were informed every step of the way how the order was progressing i can't fault the service in any way.
27 de outubro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Llanelli374
We're happy to hear that you had a professional experience from start to finish and that you were kept informed about your order. Thank you for your feedback,
Megan at Customer Care
The whole experience was quick smooth…
The whole experience was quick smooth and easy. My wife loved it
18 de outubro de 2025
Resposta da Bensons For Beds - Llanelli374
Hi Mr Nyatanga, we are so pleased you are happy with your product and the experience you have received.
Great service in store the sales person…
Great service in store the sales person had a lot of patience with me trying out all the difference mattresses Explained the sales and products throughout the sales journey The bed was delivered by two person who were very polite and helpful took thier shoes off before entering my house even phoned us to say when they were coming to deliver within a 30 min time slot.
13 de outubro de 2025
Resposta da Bensons For Beds - Llanelli374
Thank you for sharing your experience! We’re so glad our salesperson was patient and helpful throughout your mattress search. It’s great to hear the delivery team was polite, considerate, and kept you well informed. We hope you’re loving your new bed, Megan at Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.