My husband and me were met with Karolina. Karolina made our visit very pleasant. She answered all our questions and helped us to make a decision which mattress to buy. Karolina made us feel very rela... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ Milton Keynes, Buckinghamshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ride was the young man who made my shopping experience a breeze so patient with myself as I was in lots of pain that day .Good selection of beds & mattresses thank you Bensons for you service Especi... Ver mais
A empresa respondeu
Had a really great experience when going to the shop for the first time, so easy to order online most days, but decided to go in person. Ben greeted me and my daughter and he was very polite and frien... Ver mais
A empresa respondeu
Ben at the Milton Keynes branch was very knowledgeable, efficient and couldn’t have been more helpful. A good shopping experience and we found exactly what we were looking for. I hope that the deliver... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Milton Keynes621
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ, Milton Keynes, Buckinghamshire, Reino Unido
- 1908732029
4,8
Excelente
808 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
From beginning to end the experience…
From beginning to end the experience was excellent
28 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Thank you for your kind words! 😊 We’re delighted to hear your experience was excellent from beginning to end. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist✨
Nice experience buying a mattress
Nice experience buying a mattress. Ben was a very good sales person, explained and demonstrated all the mattresses benefits in our price range.
Decided on a Latex Nestledown model. Don’t like memory foam.
Delivery was very good, delivery team put the mattress into our bedroom, took our old one away and unpacked our new one and took all the packing away.
Recommend.
9 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Milton Keynes621
Thank you for the lovely review! 😊 Great to hear Ben helped you find the perfect mattress and explained everything clearly. Fantastic choice with the Latex Nestledown, and we’re glad delivery was smooth from start to finish — old mattress removed, new one set up, and all the packaging taken away. Really appreciate the recommendation,
Megan | Customer Care Specialist💜
Resposta da Bensons For Beds - Milton Keynes621
Thank you! We’re delighted to hear you received such professional service — really appreciate your feedback,
Megan at Customer Care
Bensons staff are brilliant
Ben in store in Milton Keynes was so knowledgeable and helpful and made the buying experience very straightforward. The delivery team, John and Brian, were friendly and nothing was too much trouble. Cannot recommend Bensons highly enough!
18 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Thanks for the amazing review! Ben, John, and Brian will be thrilled to hear your kind words. So glad the whole experience was smooth, friendly, and hassle‑free.
Sleep well,
Megan at Customer Care
Outstanding service
As well as the Milton Keynes instore experience being very smooth, with helpful and knowledgeable staff, the delivery team were a step above the rest. Our initial choice of bed wouldn't fit up into the top room due to the staircase, but the driver Andrew was incredibly calm, friendly and helpful and talked through alternative beds and bedheads that would be suitable. We went back instore, this time Bedford, to choose our alternative and it went up into the room easily, delivered again and assembled by Andrew and Janis. Solidly built and in perfect condition.
14 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear your Milton Keynes visit was smooth and supported by helpful, knowledgeable staff. A huge shoutout to Andrew — his calm, friendly approach and guidance in finding alternative options really reflects the level of care we aim to provide.
Thank you again for your kind words — the team will be thrilled to hear it,
Megan at Customer Care🛏️✨
After 5 years of using our old mattress…
After 5 years of using our old mattress purchased in the same store, we decided to replace it with a new one, but with a firmer one.Ben as a salesman was very professional in what he does and not pushy, I highly recommend his services.
17 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
That’s brilliant to hear — sounds like Ben gave you a top‑notch experience! 😄 Enjoy your new, firmer mattress, and thanks so much for the recommendation,
Megan at Customer Care💜
Excellent service
12 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Love to hear it — excellent service is what we’re all about! 😄
Sleep well,
Megan at Customer Care
The staff was helpfull at the Milton…
The staff was helpfull at the Milton Keynes branch even though I placed the order on line. The delivery was well tracked etc.
The bed is very comfortable. I went for a soft one as I am small and light.
16 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
So lovely to hear! 😊 Great that the Milton Keynes team were helpful even with an online order — and glad the delivery updates kept things smooth. Even better that your new soft mattress is super comfy and just right for you,
Megan at Customer Care!
We found purchasing our new mattress
We found purchasing our Tempur mattress stress free. Prash in the shop was really helpful and Stevie and his crew mate delivered and fitted it was professionalism
12 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Thank you so much for your amazing review! We’re delighted to hear your Tempur mattress purchase was completely stress‑free. Prash will be thrilled to know how helpful he was in store, and it’s great to hear Stevie and his crew delivered and fitted everything with real professionalism. We really appreciate your lovely feedback,
Megan at Customer Care💜
My great experience at Bensons for Bed
I had a fantastic experience at Bensons for Beds thanks to Prash. From the moment we walked into the store, he was welcoming, friendly, and incredibly helpful. He took the time to understand exactly what we were looking for and patiently walked us through the different options without any pressure.
Prash was very knowledgeable and gave us honest advice, which made choosing the right bed frame and sofa bed much easier. His professionalism and genuine willingness to help really stood out and made the whole experience smooth and enjoyable.
Customer service like this is rare these days, and Prash truly went above and beyond to make sure we were happy with our purchase. I would highly recommend speaking to him if you visit Bensons for Beds.
Thank you again, Prash, for your excellent service!
20 de janeiro de 2026
Resposta da Bensons For Beds - Milton Keynes621
Pat ,
We're happy to hear that you had such a positive experience in our store! It's great to know that you felt welcomed and supported in finding the perfect bed. We appreciate you highlighting the team member's helpful and knowledgeable service. Thanks for your recommendation!
Team Bensons - Jessica
The assistant manager delivered an…
The assistant manager delivered an outstanding customer experience
21 de fevereiro de 2026
Resposta da Bensons For Beds - Milton Keynes621
Mr Akudinobi,
We're happy to hear that the assistant manager delivered an outstanding customer experience for you. We appreciate your positive feedback!
Team Bensons
Great Service
Good experience with this company from buying the mattress and pillows in the shop to excellent delivery at home. The whole team were friendly, professional and helpful. Would definitely recommend to others and buy from them again.
8 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Thank you so much for your wonderful review! I’m really pleased to hear you had such a good experience with us — from choosing your mattress and pillows in store to the excellent delivery at home. It’s great to know the whole team were friendly, professional, and helpful throughout.
We truly appreciate your recommendation, and we’d be delighted to welcome you back again in the future,
Megan at Customer Care
Knowledgable and helpful staff who knew…
Knowledgable and helpful staff who knew when to leave us alone to try out th beds.
8 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Bev,
We're happy to hear that our knowledgeable staff were helpful and gave you space to explore the beds.
Thank you for your positive review - Lauryn at Customer Care.
Resposta da Bensons For Beds - Milton Keynes621
Thank you for your review! We're really pleased to hear the delivery drivers were prompt, polite, and efficient. We appreciate you taking the time to share your experience.
If there’s anything else we can help with, just let us know,
Megan at Customer Care
Really great person helping us
Really great person helping us, good product at teh right price
4 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Stuart Green,
We're so glad you had a great experience with our helpful team and found the perfect product at the right price! Thanks for your feedback.
Team Bensons
Whole experience from purchasing in…
Whole experience from purchasing in store to delivery was great, satisfied with my purchase and installation. I would highly recommend coming here for purchasing a bed. Shout out to Ali, Ben in sales and Craig and Kev on delivery.
2 de março de 2026
Resposta da Bensons For Beds - Milton Keynes621
Jake,
We appreciate your wonderful feedback! We're so glad the whole experience, from purchasing to delivery and installation, was great. It's fantastic you're satisfied with your new bed and would recommend us.
Team Bensons
Lack of service
Milton Keynes shop-happy to take our money but when we exercised the mattress guarantee, suddenly hit with hidden costs to arrange a replacement. Then they messed us around with delivery date of the replacement. Were only interested in taking our money and then they lost interest, once they got their commission. Not a happy customer.
3 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Milton Keynes621
Thank you for taking the time to share your feedback, and I’m very sorry to hear that your experience hasn’t been positive.
I would like to reassure you that we never intend for any charges or processes to feel “hidden.” Our Comfort Guarantee does allow customers to exchange their mattress if it isn’t quite right, but it does come with associated fees when the exchange is due to a change of mind rather than a product fault. These costs cover the collection and delivery logistics, and they are outlined in the terms of the guarantee at the point of purchase.
We will take your feedback onboard and thank you for your time,
Megan at Customer Care
Mattress & Cot
Mattress - The firm is not firm. Its on softer side
Cot - Assembling can be complimentary.
28 de fevereiro de 2026
Resposta da Bensons For Beds - Milton Keynes621
Jay,
We appreciate your feedback. We're sorry the mattress firmness wasn't as expected and assembly wasn't complimentary. We'll review this.
Please contact us on 0333 222 6800 for further help.
Team Bensons
Outstanding service
Outstanding service. Ben was very attentive and helped us to choose the perfect mattress for our needs.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Milton Keynes621
Kaio Pedromonico,
We appreciate your feedback! We're so happy to hear that our team member was attentive and helped you choose the perfect mattress for your needs.
Team Bensons
Resposta da Bensons For Beds - Milton Keynes621
Victoria,
We appreciate you sharing! We're so happy to hear your experience was great and that you got a fab bed.
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.