The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Ver mais
A empresa respondeu
Unit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Ver mais
A empresa respondeu
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... Ver mais
A empresa respondeu
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... Ver mais
A empresa respondeu
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Reino Unido
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Great service. Very helpful and explained procedure and process well.
Although I received good customer service in store, I would not expect the same mattress to be £100 cheaper online from Bensons than it was in their store …
Very helpful salesman pointed us in the right direction for the right matters
Very helpful store manager, quickly found the combination of items we wanted.All Very efficient
From the second I walked in to the shop I was impressed with the quality and layout. The prices were ok too. The fella that served me in Northampton branch had been there years a knew his product range extremely well. I bought a fantastic bed and firm mattress which arrived in a few weeks as they are made after the order…who knew. Great delivery driver thanks Robertas and Jack who carried it all upstairs. I assembled the bed in about 20 minutes.It’s a solid quality product thanks Bensons
A few years on now and it’s still excellent. Big thanks for your help bensons. Many sweet dreams so far no grumbles about the frame or mattress
Knowledgeable sales person who was helpful without being pushy. Delivery expected within very reasonable time, just over two weeks. Benson's recycling service for old mattress worth paying for knowing it won't go to landfill.

Resposta da Bensons For Beds - Northampton725
The gentleman that served us on 30th August 2023 was so helpful and let me try as many beds as I wanted to without being pushy at all. He was very informative regarding my needs and I never felt rushed in any way. Really lovely man. Thank you very much for your service.

Resposta da Bensons For Beds - Northampton725

Resposta da Bensons For Beds - Northampton725
Ordered a bed base. Nothing extraordinary just a basic one. Received FOUR delivery dates still with no base arriving. The attitude of the staff was one of casual dismissal. In the end we got our money back. Will not recommend this company to anyone!!

Resposta da Bensons For Beds - Northampton725
The salesperson was very disinterested and if I hadn’t wanted item and could have found similar I would have
He failed to have any knowledge of things and was totally not empathetic to my situation
He need’s training in building rapport and went from being disinterested to pushy - halfway through he dealt with another couples complaint and I had to return later to complete purchase

Resposta da Bensons For Beds - Northampton725
Mattress delivered to my elderly mother , who understandably was worried given she is frail . The delivery guys did everything including helping her with a valance sheet and unwrapping the mattress for her . They could not have done more or been kinder to her . Living at distance , it's always a worry when you can't be there to help . But happy mum and happy daughter . Thank you so much .
Oh and the mattress was great too , mum sleeping comfortably . Top marks !

Resposta da Bensons For Beds - Northampton725
John was exceptionally helpful and patient. No pushy sales effort just friendly and useful advice. Great service and very pleased with our final choice.

Resposta da Bensons For Beds - Northampton725
I was let down by another company on a bed and needed one asap the guy in the Northampton store was so helpful in finding me a bed that would arrive asap and within my budget. I really appreciated it and would shop there again.

Resposta da Bensons For Beds - Northampton725
I’ve already done a survey.
We visited Bensons at Northampton. From entering the store to leaving we had first class service.
The young man who looked after is was personable, knowledgeable and went out of his way to help us.
We bought 2 beds.

Resposta da Bensons For Beds - Northampton725
Salesman Lewis in the Northampton store was extremely polite and helpful with my two visits to the store and then purchase of a SuperKing Artisan Mattress.

Resposta da Bensons For Beds - Northampton725
Good advice regarding deals on a bed frame and mattress combination.

Resposta da Bensons For Beds - Northampton725
The drivers, Dave and Chiechefu did exactly what Benson stated they would do.
They were very polite and helpful and arrived within the time slot allocated, calling 30 minutes before. They Delivered the bed in a great condition and carried it to the room I asked.

Resposta da Bensons For Beds - Northampton725
Fantastic service, super knowledgeable and really relaxed not pushy sales at all.

Resposta da Bensons For Beds - Northampton725
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