We were very impressed by the young salesman in store when we visited. He was very knowledgeable about the products, but at the same time we did not feel pressurised to buy.
A empresa respondeu
Localização
Alterar localizaçãoUnit 4a Northwich Retail Park, CW9 5LY Cheshire, Cheshire, GB
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Leia as opiniões dos outros
The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items i... Ver mais
A empresa respondeu
Visited Benson Northwich on the off chance that they may have a signal mattress I could purchase & take home instantly, which they did which was a huge relief as I was struggling to find a supplier. B... Ver mais
A empresa respondeu
My in-store experience was excellent, and the staff were very helpful. It's critical to try a mattress before you buy in my opinion and Benson's is one of the few places you can that.
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Northwich600
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 4a Northwich Retail Park, CW9 5LY, Cheshire, Cheshire, Reino Unido
- 1606352657
4,6
Excelente
324 opiniões
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Awful customer service, quality assurance and logistics.
My wife & I purchased a super king size TV bed from the Northwich store on 27 Sep. I did wonder why we were the only customers in the shop for the entire time we were there; I now see why. Bensons is having logistic and quality assurance problems.
We paid cash, we didnt haggle. We were given a delivery date in mid Oct.
When the bed arrived, the packaging and bed itself was damaged. They took the bed away and gave me a new delivery date, just over a week later. They offered me a voucher ‘to buy some pillows with’ due to the inconvenience.
The new delivery date arrived and they tried to deliver the same, damaged bed, again. When the team realised the failure this time, they left the damaged bed in our bedroom, boxed, and promised to order and deliver a replacement for the damaged parts.
They then give me a new delivery date of this Tue (3 Nov), offering to waive the delivery and installation charge ‘as a gesture of goodwill’ at this point and after my wife expressed her disbelief at the incompetence.
My wife was now nervous that Bensons for Beds could fail for a third time, so she just called the customer service team this morning, to confirm everything is ok this time. It appears the 3 Nov is no longer achievable (I wonder when they were going to tell us) and it would be another 1-2 weeks.
My wife asked (and we have this recorded) how long would it take to reimburse us and collect the boxes in our bedroom, should we choose to cancel and purchase elsewhere. The customer service representative immediately cancelled the entire order.
Now, we are stuck. No bed, over £2000 out of pocket and half a dozen boxes of Bensons trash in our bedroom.
Clearly Bensons for Beds are having issues. Quality and Logistics, along with good customer service are the bedrock for any business, especially one in the market position such as Bensons. The most appalling customer service, product quality assurance and logistics.
We will not be using Bensons for Beds in future.
2 de novembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Resposta da Bensons For Beds - Northwich600
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our staff. We strive to provide friendly and courteous service to all our customers. We look forward to welcoming you back soon!
Resposta da Bensons For Beds - Northwich600
Thank you for your kind words! We're thrilled to hear that you found our team knowledgeable and helpful. Your satisfaction is our top priority, and we look forward to serving you again soon!
We were very impressed by the young…
We were very impressed by the young salesman in store when we visited. He was very knowledgeable about the products, but at the same time we did not feel pressurised to buy.
19 de outubro de 2026
Resposta da Bensons For Beds - Northwich600
Thank you for your kind words! We're thrilled to hear that our salesman made your visit enjoyable and informative without any pressure. We strive to provide excellent service and knowledgeable staff. We look forward to welcoming you back soon!
Speed of dealing with my order
Speed of dealing with my order. Very friendly/efficient staff.
10 de outubro de 2026
Resposta da Bensons For Beds - Northwich600
Thanks for your feedback! 😊 We're delighted to hear that your order was dealt with quickly and that our team were friendly and efficient throughout the process.
Providing a smooth experience from order to delivery is exactly what we aim for, so it's wonderful to know we got it right for you. Thank you for choosing Bensons, and we hope you enjoy your new purchase! ⭐
My in-store experience was excellent
My in-store experience was excellent, and the staff were very helpful. It's critical to try a mattress before you buy in my opinion and Benson's is one of the few places you can that.
13 de outubro de 2026
Resposta da Bensons For Beds - Northwich600
Thanks for your wonderful feedback! 😊 We're delighted to hear that you had an excellent in-store experience and found our team so helpful.
We completely agree that trying a mattress before buying is one of the best ways to find the right fit, and we're pleased that being able to test different options helped you make your decision with confidence.
Thank you for choosing Bensons, and we hope you're enjoying many comfortable and restful nights on your new mattress! 🛏️⭐
Good service all round,the staff member…
Good service all round,the staff member at northwich was really helpfull
26 de setembro de 2026
Resposta da Bensons For Beds - Northwich600
Thank you for your kind words! We're thrilled to hear that you had a great experience at our Northwich location. Our team strives to provide excellent service, and your feedback motivates us to keep it up. We look forward to seeing you again soon!
Professional service delivery and…
Professional service delivery and installation of bed by polite personnel Very satisfied with the quality
30 de agosto de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear you received professional service and that our personnel were polite during the delivery and installation of your bed. It's wonderful to know you are very satisfied with the quality!
Team Bensons
Great experience
Great experience in store choosing our bed, very knowledgeable sales guy, no pressure sales, so much better than buying online, you need to test the mattress!
14 de agosto de 2026
Resposta da Bensons For Beds - Northwich600
We're so glad you had a great in-store experience finding your perfect bed! We agree, testing a mattress is essential, and we appreciate your kind words about our knowledgeable sales team.
Team Bensons
start to finish great service
8 de agosto de 2026
Resposta da Bensons For Beds - Northwich600
We are so pleased to hear that you experienced great service from start to finish. Thank you for your wonderful feedback!
Team Bensons
The shop staff especially francesca
The shop staff especially francesca
Was so helpful and when it was delivered the two men were so polite and did everything xx
6 de agosto de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear that our shop staff provided such helpful service and that the delivery team was polite and efficient. Thank you for your wonderful feedback!
Team Bensons
Really easy to order online
Really easy to order online, quick delivery and a great price. Chris and Adam delivered the mattress on time and were very friendly, professional and efficient with the delivery.
3 de agosto de 2026
Resposta da Bensons For Beds - Northwich600
Hi Jo,
Thank you for your fantastic review!
We're delighted to hear that ordering online was easy, the delivery was quick, and that you found great value with your purchase. It's especially wonderful to hear that Chris and Adam provided such friendly, professional, and efficient service. We'll be sure to pass your kind comments on to them.
We hope you enjoy your new mattress and sleep well,
Megan | Customer Care Specialist✨
Very helpful overall
Very helpful in the store.
The delivery driver Chris and his assistant Adam were great, nothing was too much trouble.
We are very pleased with the quality and finish of our new mattress.
6 de agosto de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear you had a great experience in-store! It's wonderful that our delivery team, Chris and Adam, were so helpful and that you're very happy with the quality and finish of your new mattress.
Team Bensons
Great choice and helpful staff
Great service. Very knowledgeable and friendly staff who helped us choose the correct mattresses for our specific needs. Good choice in our local Northwich store. Seen by Lewis who was very helpful and friendly
24 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear you received great service at our Northwich store! It's wonderful that our staff were knowledgeable and friendly, helping you choose the correct mattresses for your specific needs. Thank you for your positive feedback.
Team Bensons
We had a great experience
We had a great experience. The lady was lovely, informative and helpful. I like to browse in my own time with-out any pressure and I was given the space to do this. I would certainly recommend.
25 de julho de 2026
Resposta da Bensons For Beds - Northwich600
Thank you for your lovely review! We're delighted to hear you had a great experience and felt well supported by our team. It's wonderful to know you appreciated the relaxed, no-pressure approach while browsing. Thank you for your recommendation, and we hope to see you again soon! 😊
Friendly service
20 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We are so pleased to hear that you experienced great service and found our staff to be wonderful. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and knowledgeable with all the items I wanted to buy
16 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear that our staff were extremely helpful and knowledgeable regarding the items you were interested in. Thank you for your kind feedback!
Great experience great quality
A great service and pleasant staff, i am now having a great nights sleep
9 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear you received great service and found our staff pleasant. It's wonderful to know you're now enjoying a great night's sleep!
Very poor
Upon ordering i found bits of information not explained and consequently losing first delivery spot. After that issue I found northwith store and delivery team at northwich incredibly poor lacking customer focus/empathy hugely spoiling the experience. It felt very disjointed between areas within bensons and the employees I spoke to did not represent any sort of customer focus displaying no empathy or focus to either us as the customer or bensons as their employer
4 de junho de 2026
Opinião espontânea
Resposta da Bensons For Beds - Northwich600
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your order and the subsequent delivery. We understand how frustrating it must have been to lose your initial delivery slot due to unclear information.
We are particularly concerned to hear about your experience with our store and delivery team in Northwich. It is clear that we fell short in providing the customer focus and empathy we strive for, and we sincerely apologize for the disjointed experience and the lack of support you felt. Your comments have been shared with the relevant teams for immediate review and action.
Great service
The people serving in the store were very helpful and supportive during the selection and purchase of the bed. This was the second occasion I’ve purchased a bed from Benson’s for beds.
10 de julho de 2026
Resposta da Bensons For Beds - Northwich600
We're so pleased to hear that our team was very helpful and supportive during your bed selection and purchase. It's wonderful to know you've chosen us for your second bed!
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