Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice... Ver mais
Localização
Alterar localizaçãoUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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Leia as opiniões dos outros
We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame w... Ver mais
A empresa respondeu
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... Ver mais
A empresa respondeu
The delivery guys didn’t want to go up to the 3 floor, they said we only deliver up to the second if it doesn’t fit the lift. I wasn’t made aware of this before when I bought the bed.
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Sutton High Street
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, Reino Unido
4,7
Excelente
82 opiniões
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Resposta da Bensons For Beds - Sutton High Street
We’re delighted to hear you received great, friendly service from Anil. Thank you for an amazing review Amanda. – Lauryn at Customer Care 💜
Anil was great and very helpful
Anil was great and very helpful. He welcomed me with warmth and he describe all the possible purchases option with clarity and professionaly.
6 de novembro de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you for your lovely feedback! We’re so pleased Anil welcomed you with warmth and provided clear, professional guidance on all your options. Helping you feel informed and confident in your purchase is exactly what we aim for!
Thank you for your positive review Maria – Lauryn at Customer Care 💜
Sutton Store…
James was really helpful in the Sutton store, was able to find previous order and suggest suitable replacement. Ordering was easy and delivery booked.
13 de outubro de 2025
Resposta da Bensons For Beds - Sutton High Street
We're happy to hear that you had such a positive experience in our Sutton store. It's great to know that our team member was so helpful with your order and delivery. Thanks for your feedback,
Megan at Customer Care
Staffs are friendly and explain…
Staffs are friendly and explain everything very well. Even though I have asked many questions, they still replied it with great patience. Highly recommend.
21 de outubro de 2025
Resposta da Bensons For Beds - Sutton High Street
We appreciate you mentioning our friendly staff! We're happy to hear that they were patient and explained everything well, even with many questions. Thank you for your recommendation, Come visit again!😊
Megan at Customer Care
Very helpful member of staff showed us…
Very helpful member of staff showed us all the options re mattresses and explained their differences
13 de outubro de 2025
Resposta da Bensons For Beds - Sutton High Street
We're happy to hear that our staff was helpful in showing you the mattress options and explaining the differences between them.
Thank you for your review – Lauryn at Customer Care 💜
Customer service and delivery was good
14 de outubro de 2025
Resposta da Bensons For Beds - Sutton High Street
We appreciate your positive feedback regarding our delivery and support! We are happy you had a good experience with us. Thank you for your review – Lauryn at Customer Care 💜
Great service with smily face
The salesman was very helpful and he made us feel comfortable and with a smile on his face all the time
26 de setembro de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you for your lovely feedback! I’m glad our salesman made you feel comfortable and welcomed. Always happy to help again! Take care, Megan at Customer Care.
Excellent service!
Excellent service in the Sutton store from James and by the delivery team! Exceptional! Highly recommend.
22 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Sutton High Street
We're happy to hear that you had such a positive experience in our Sutton store and with our delivery team. We appreciate your recommendation very much!
Thank you,
Lauryn at Customer Care.
Great service.
The bed experts in store (especially James) were very helpful, knowledgeable and all round great!
11 de setembro de 2025
Resposta da Bensons For Beds - Sutton High Street
We're happy to hear that you found our in-store experts so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Best Wishes,
Megan at Customer Care
Anil was very friendly and helpful at…
Anil was very friendly and helpful at the Sutton branch
9 de setembro de 2025
Resposta da Bensons For Beds - Sutton High Street
We're happy to hear that the team member at the branch was helpful and friendly. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Knowledgable and very helpful service.
3 de setembro de 2025
Resposta da Bensons For Beds - Sutton High Street
We appreciate you sharing your experience! We are happy to hear that you found our service knowledgeable and very helpful.
Take care,
Megan at Customer Care
My experience was very good
My experience was very good, friendly staff, very helpful and professional
29 de agosto de 2025
Resposta da Bensons For Beds - Sutton High Street
We're glad your experience was very good! Our friendly, helpful, and professional staff aims to provide excellent service. Thank you for your feedback, Megan at Customer Care
Chaotic. Avoid at all costs.
Bought and paid outright for an (expensive) new mattress over a month ago. Flashy sales team pencilled me in for a delivery date and assured me the mattress would be delivered on that day (I.e. tomorrow).
This morning, the delivery team called me to confirm delivery.
This afternoon, nameless Bensons for Beds text message to tell me the delivery is off, they don’t have the mattress and can’t deliver for several more weeks. Automatically booked me in for an unsuitable delivery date weeks away.
Customer services useless - full of apologies but no help on what’s actually happened with the order. No goodwill offer to compensate for the inconvenience. At the very least, they could have waived the charge for recycling the old mattress.
Apparently this joke of a company only check the warehouse to see if the item is in stock on the day before the intended delivery.
Avoid this company at all costs.
28 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Sutton High Street
We regret the trouble with your mattress order and the delivery issues. It's disappointing to hear about the late notification and lack of assistance. We are currently investigating and will contact you within 48 working hours. Thank you for your feedback, Megan at Customer Care
Good Experience
Very knowledgeable and helpful salesman, prepared to wait until we were sure that we were ready to proceed.
18 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Sutton High Street
We're happy to hear that our salesman was knowledgeable and helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Nice behaviour and love it
9 de agosto de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you for your kind words! We're thrilled to hear that you appreciated our friendly service. We love having satisfied customers like you, Megan at Customer Care
Professionalism
We met James in the Sutton shop welcomed us with a smile which impressed us. And taking us through our choice of item and advise on which best for our needs. We were much appreciated
2 de agosto de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you for the kind words! We are thrilled to hear that James provided excellent service and helped you find the perfect item for your needs. Our team is dedicated to providing top-notch customer service and we are glad to have left a positive impression on you. Thank you for choosing our business, Megan at Customer Care
I was able to buy a new mattress and…
I was able to buy a new mattress and pillows without any problems. I didn’t have to drive to a large store, instead I used my local store in the Sutton high street. I was given very good advice by Anil and can’t wait for my new purchases.
31 de julho de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you for choosing our local store for your mattress and pillow purchase! We're thrilled to hear that Anil provided you with excellent advice. We can't wait for you to enjoy your new items. We appreciate your support, Megan at Customer Care
Excellent service from Sutton store
Excellent service from Sutton store. Understood our needs and recommended a good solution.
23 de julho de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you so much for your kind words! We are thrilled to hear that our Sutton store provided you with excellent service and helped find the perfect solution for your needs. It's our goal to always exceed our customers' expectations. Thank you again for choosing us, Megan at Customer Care
Good customer service
Good customer service; we were able to buy a mattress on the same day as visiting the shop (Saturday) and it was delivered on Monday.
1 de julho de 2025
Resposta da Bensons For Beds - Sutton High Street
Thank you for your kind review! We are thrilled to hear that you had a great experience with our customer service team and were able to purchase your new mattress in a timely manner. Our goal is always to make the buying process as easy and enjoyable as possible for our customers. We hope you are loving your new mattress,
Megan at Customer Care
Good service
Helpful staff, kept informed about the order and have a delivery date.
20 de junho de 2025
Resposta da Bensons For Beds - Sutton High Street
We appreciate your positive feedback. We're happy to hear that our staff was helpful and kept you informed about your order and delivery date. Take care, Megan at Customer Care
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