BERTSCHAT® (UK) Opiniões 

340
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My hat was delivered very quickly, good start! The hat itself is very comfortable to wear, and was an absolute godsend during this recent hot weather, as I work outside for long periods of time. I’m i... Ver mais

Classificada 5 em 5 estrelas

Questions to the Bertschat team were answered promptly and efficiently. Delivery and packaging were excellent. The product (Heated Bicycle Gloves PRO - Dual Heating) is well made and does a very goo... Ver mais

Classificada 5 em 5 estrelas

Quality of products are superb. Great build quality and design features show how much thought has gone into production. Warranty amazing and after sales customer service brilliant. Bertschat products... Ver mais

Classificada 5 em 5 estrelas

The fit of the waistcoat is brilliant with zipper adjustments on either side. The inside material is soft and velvety which is a nice touch. The batteries, which are included with the waistcoat, look... Ver mais

Informações sobre a empresa

  1. Fornecedor de vestuário

Escrito pela empresa

BERTSCHAT®️ is an international brand with over 15 years of experience in specializing the sales of convenience products. The products are further developed every year, so we can always offer the best and most advanced products that protects against the most extreme weather conditions.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

340 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(340)

196 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A* Product & service

The website has all specifications and information on to help make the right choice, easy to order, quick delivery and quality products

1 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

They work.

I used my new dual heated bicycle gloves yesterday, it was 3 degrees with a hard frost. I set the gloves on the medium setting and had no cold hands. I normally suffer with cold hands and have a draw full of various winter gloves that weren’t up to it . I wish I’d purchased these gloves years ago.

6 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Reynards sufferer

I’m not sure if my review worked or not, so I’m posting this again as I really want to encourage people who have circulation or disorders like myself to try out please insoles. I’ve had Reynards for many years and even moved to a foreign country in order to combat the problem. Moving back to the UK has been crushing for me as I’ve not been able to enjoy many things outside. Simple things like walks in the park with my family, sitting on the park bench watching the kids play simply going through a walk on the windy day. I spent many hours researching all the different types of heated soles and finally settled on these. I’m not disappointed they really changed this winter experience for me. Especially the remote control. Having that ability to control the heat without removing the inner sole makes things so much less complicated. I was particularly impressed that the company sent me an upgrade. Due to the fact that they did not have the one I’d ordered in stock. The upgrade is really good and I’m planning on purchasing the gloves next month after payday!

1 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Quick response and reaction - exchange

I had a great experience requesting exchange of product, with flexibility regarding delivery address. I only had a problem at first when using the online customer service chatbox - long reaction time and no link to past contact attempts so one has to relay information all over again if the issues are connected. I recommend emailing the relevant department instead.

4 de dezembro de 2025
Opinião espontânea
logótipo da BERTSCHAT® (UK)

Resposta da BERTSCHAT® (UK)

Thank you very much for sharing your experience and your honest feedback. We’re pleased to hear that the exchange process and delivery flexibility met your expectations.

During peak season, response times via live chat can unfortunately be longer due to a very high volume of enquiries. We understand that this can be inconvenient, especially when issues are connected, and we appreciate your patience.

Please know that you can always reach us via email, phone or chat. For more detailed or ongoing requests, email is often the most efficient option. You’re very welcome to contact us at info@bertschat.co.uk
or by phone at 0808 258 0041, and our team will be happy to assist you.

Thank you again for your recommendation and for helping us improve our service.

Kind regards,
BERTSCHAT® Customer Care

Classificada 3 em 5 estrelas

Delivery was slow

Delivery was slow .
Product is ok but the battery’s are big and heavy and a bit industrial in the finish product.
Very expensive for what they are and sadly I won’t recommend and wish I got the Chinese equivalent for a fraction of the price

23 de novembro de 2025
Opinião espontânea
logótipo da BERTSCHAT® (UK)

Resposta da BERTSCHAT® (UK)

Dear Mathew,

Thank you for your review. I cannot find any order in our system under your name “Mathew Crompton”. We ship our products on the same day and in 99% of cases, the parcel arrives at the customer's home the next day. So I find your comment about slow shipping surprising.

All our products are also finished to a high standard and only the best materials are selected for optimal protection and grip, such as goatskin, sheepskin and cotton. However, it is always possible that a product may not meet your requirements, in which case we advise you to contact us by telephone, chat or email. Our specialists will be happy to advise you on the most suitable product for your purposes.

Best regards,
Michiel

Classificada 5 em 5 estrelas

Outstanding Customer Service

Had a product query which Bertschat has fully resolved to my satisfaction. I would actually go so far as to say that the level of customer service I received is probably about as good as it gets. This company and its products comes highly recommended.

30 de novembro de 2025
Opinião espontânea
logótipo da BERTSCHAT® (UK)

Resposta da BERTSCHAT® (UK)

Dear COZZIG,

Thank you for your review. We offer a wide range of products that heat part of the hand or the entire hand (Dual Heating). Each piece of fabric contains a heating element, and there is no larger or warmer heating element available. If you could share your order number and order name with us, I can check exactly what you ordered.

The same applies to the socks. Our Elite and Aerowhite models have a heating element that is five times larger than comparable models. We also offer flat soles that heat the entire sole. Please let us know, and we will be sure to find a solution together.

Best regards,
Michiel

Classificada 2 em 5 estrelas

Gloves good quality not enough heat…

Gloves good quality not enough heat inside

14 de novembro de 2025
Opinião espontânea
logótipo da BERTSCHAT® (UK)

Resposta da BERTSCHAT® (UK)

Dear Robertas,

Thank you very much for your review and feedback. Heat requirements can vary from person to person, which is why we offer a wide range of heated gloves: from thinly lined under gloves to insulated (3M Thinsulate) gloves with Dual Heating technology.

Unfortunately, I am unable to trace your order under your name, so please contact us (michiel@bertschat.eu) and I will be happy to advise you further.

Best regards,
Michiel

Classificada 5 em 5 estrelas

Heated waistcoat well-worth it’s money

The fit of the waistcoat is brilliant with zipper adjustments on either side. The inside material is soft and velvety which is a nice touch. The batteries, which are included with the waistcoat, look to be durable and are not too heavy - I have used the waistcoat for a full 5-6 hours on one charge. The push button controls are simple to use however their location on the left breast does make them easy to turn off if you are carrying objects or having an object pressed against you.
I can thoroughly recommend this product 👍

28 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have ordered a number of products…

I have ordered a number of products from Bertschat now and all have have been of exceptional quality. Delivery has always as specified and timely. My only issue is with the amount of packaging used - surely this can be reduced / minimised in some way?

25 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service - professional and did exactly as advised would. Delivery was speedy and product - heated socks - is great - my husband is very happy with his gift for this cold weather. Cannot recommend this company enough .

20 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and great service!

Excellent products! The cycling gloves and socks allow me to do winter rides, which I couldn't do comfortably without them.

Excellent service! I ordered gloves in Spain, but they were too small, so I returned them. But, by the time the replacements would have arrived, I would have returned to the UK. So Bertschat sent them to my UK address instead. Perfect!

23 de novembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Not as shown - hiking socks shows…

The picture of the hiking socks shows ankle size socks but they are twice as long up to your calves.

23 de novembro de 2025
Opinião espontânea
logótipo da BERTSCHAT® (UK)

Resposta da BERTSCHAT® (UK)

Thank you very much for your review. The Hiking Socks are indeed the shorter version of the Long Edition. However, how high they come can vary from person to person. For example: someone who wears a UK size 7 might be 5'7" tall, but they could also be 6'3".

If you have any further questions or need advice, please feel free to contact us. This way, we can assist you quickly and in the best possible way.

Best regards,
Michiel

Classificada 5 em 5 estrelas

Prompt delivery

Prompt delivery. Struggled finding battery USB port due to being inept but customer service responded within a couple of hours to my query. Gloves fit great and are warm even without using the battery. Will test in Norway in a couple of weeks!

8 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Heated Vest

The vest works very well and is well made with plenty of adjustment. Gives plenty of heat on the lower setting if worn ovet a base layer with a couple of heat trapping layers over the top. Generally use at home in the evenings to save heating the whole house. I am a medium and went for the larger vest and fits very well. Can use any type of usb power bank. Delivery was extremly quick, ordered Sunday morning arrived Monday

12 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

these socks are fantastic

these socks are fantastic ! worn tonight for the first time and wow just wow I love them , I had put off getting heated socks as I thought they would be uncomfortable (sensitive feet) but I could not tell the difference apart from the warmth!! well done I will no doubt be shopping for other items very soon .

9 de novembro de 2025
Opinião espontânea

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