Money was taken from me in March. After I chased the delivery of my order, and received a 'this email address is unkown' the website was changed to say they had changed ownership. I am not sure if thi... Ver mais
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Leia as opiniões dos outros
Brought 2 sets of lights to a total of £702 , on the 7th February and waited the 3 to 4 weeks delivery, after 5 weeks we emailed Bespoke lights and then recieved a email from "Lynn" that they... Ver mais
A empresa respondeu
Such lovely lighting products, great website and speedy delivery. My lights arrived carefully packed, perfect condition for fragile items, speedy delivery. They haven’t been fitted yet…but they wi... Ver mais
Dreadful DO NOT BUY took my money £504 on 1st Jan for a light they don’t have and can not get, tried to sell me something I didn’t want, Lyn was happy to email me when trying to sell me something I d... Ver mais
A empresa respondeu
1,8
Mau
30 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Money was taken from me in March the product didn't come.
Money was taken from me in March. After I chased the delivery of my order, and received a 'this email address is unkown' the website was changed to say they had changed ownership. I am not sure if this is true or if it is a fake set up and a scam. That they have now just reset to keep money and then reopen.
18 de junho de 2026
Opinião espontânea
Do not use this company
Ordered two lamps in March 2026 received email from Lyn saying company was going into liquidation and to contact the liquidator.
No reply from Liquidator and the company is still trading ad taking orders. What is going on?
23 de março de 2026
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
*WARNING
*WARNING: EITHER A SCAM OR IT HAS GONE BUST* Ordered months ago. Calls and emails ignored. Having to reclaim via the credit card company. Do not order from this company!!
1 de março de 2026
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Money gone , No lights , and in LIQUIDATION
Brought 2 sets of lights to a total of £702 , on the 7th February and waited the 3 to 4 weeks delivery, after 5 weeks we emailed Bespoke lights and then recieved a email from "Lynn" that they are in liquidation and to contact the liquidator.
We have twice with no response.
We have noted that the Bespoke lights website is still active as well as other lighting supply businesses offering the exact lights ,under a different name , but trading from the same address .
Stay way clear.
2 de fevereiro de 2026
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
BLC…in liquidation????
Just received an email from Lynn at BLC telling me they’ve gone into liquidation- HELP!!! I’m £600 out of pocket.
26 de março de 2026
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
For heaven sake don’t buy from this…
For heaven sake don’t buy from this company they are liars. I put an order in, waited four weeks, contacted them to ask where my order was and they said it will be slightly delayed but don’t worry. Never heard from them so they never intended to send the item. Fortunately I got my money back from the bank, not from the company. STAY AWAY
2 de março de 2026
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
DREADFUL COMPANY
Dreadful DO NOT BUY took my money £504 on 1st Jan for a light they don’t have and can not get, tried to sell me something I didn’t want, Lyn was happy to email me when trying to sell me something I didn’t want. I asked for a refund it’s now 19th Jan and NO REFuND and will not reply to my emails, will now go to credit company to Investigate fraud.
DREADFUL COMPANY
1 de janeiro de 2026
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Poor experience
Twice the price of other retailers for the same item and, when I cancelled the order, I was told the refund would take 10-14 days.
30 de outubro de 2025
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
I wish I’d read the reviews before…
I wish I’d read the reviews before buying from this co. Simply awful customer service. Lampbase arrived damaged, clearly not checked before being sent, so no quality control in place despite their terms and conditions, and a nightmare to return.
30 de janeiro de 2025
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
Lovely lights and the BEST customer service
Lovely lights and the best customer service EVER. Thank you Lynne and the team. I bought some gorgeous lights a few years ago and took them with me when I moved last year, But in the move some fixing plates were lost and the ceiling was a different height so I needed some extension rods. The sales team sourced both of those items for me at different times, they were extremely prompt in the their communication and so helpful . i wish other companies followed suit.
8 de janeiro de 2025
Opinião espontânea
Not impressed
I wish I’d experienced the kind of service mentioned in the 5-star reviews; my experience was so poor that I’m sorry to be giving one star. I ordered two lamp bases only to find out two weeks later, when I contacted them to chase my order, that not only were they not in stock, but they were also no longer being manufactured. I asked for a refund on 29th October and was told it would take 10-14 days for the money to appear in my account. I was still waiting for my refund on 18th November and so had to contact them again (the money was then refunded immediately). No apology was forthcoming; in fact, there has been a complete lack of customer service overall. This has been one of the worst online shopping experiences I’ve had.
16 de outubro de 2024
Opinião espontânea
Resposta da bespokelights.co.uk
Thank you for taking the time to leave your feedback.
We are sorry to learn of your experience and understand the disappointment felt by customers affected by the previous company's liquidation.
Bespokelights.co.uk was acquired by Blackstone Lighting Limited on 19 June 2026 and has been operating under new ownership since that date. Blackstone Lighting is part of the Mondial Lighting Group, an established lighting business that has been serving customers since 1985.
Unfortunately, orders placed prior to 19 June 2026 remain part of the liquidation of HICKIN ELECTRICAL WHOLESALE LIMITED. As the new owners, we are unable to access, administer, or resolve matters relating to those historic orders. Customers seeking information regarding any claim should contact the Joint Liquidators directly.
Whilst we are not connected with the previous company's management or operations, we sincerely sympathise with customers who have been affected. Our focus is now on restoring BespokeLights.co.uk to the high standards of service that customers expect and deserve.
Thank you for your understanding.
Kind regards,
The Management Team
I have found Bespoke Lights products to…
I have found Bespoke Lights products to be accurately described and their service prompt
28 de fevereiro de 2024
Opinião espontânea
Great Product and Customer Service
We found the light we wanted and ordered it. Unfortunately, despite the large amount of packaging, the glass shade was damaged, presumably in trasit. After a phone call the problem was resolved easily and quickly with pictures of the damaged part emailed to them. The replacement arrived and the light fitted, which we are truly delighted with. Thank you Alix and Emma for your speedy response
Stuart
21 de fevereiro de 2024
Opinião espontânea
Really pleased with my new chandelier…
Really pleased with my new chandelier and wall lights, they even followed up with bulb suggestions. Delivery was really quick and the lights were well packaged. They look ace and competitively priced. Would definitely use them again.
30 de janeiro de 2024
Opinião espontânea
Such lovely lighting products
Such lovely lighting products, great website and speedy delivery. My lights arrived carefully packed, perfect condition for fragile items, speedy delivery. They haven’t been fitted yet…but they will look gorgeous over the mirror in my bathroom. Highly recommend this business
Thanks
Janet
6 de setembro de 2023
Opinião espontânea
Great products and lovely staff
Made a few enquiries about external gate post lights, always got a prompt, helpful and friendly response. Found the perfect lights, with correct bulb details to order at the same time. Arrived well packed. Can’t wait to see them in place, I will add photos as soon as they’re fitted. Great company to deal with, a real family feel about the service.
31 de agosto de 2023
Opinião espontânea
I ordered 3 bulkhead Captains lights…
I ordered 3 bulkhead Captains lights online and received them a couple of days later. Excellent quality and service so I highly recommend.
18 de agosto de 2023
Opinião espontânea
Friendly, helpful staff
I purchased a lamp from this company and the team from the start were so friendly and helpful. Provided regular updates on the progress of the order. Would definitely recommend!
29 de junho de 2023
Opinião espontânea
Superfast delivery fully tracked of…
Superfast delivery fully tracked of excellent quality lighting. Great communication, an absolute pleasure to do business with. Highly recommend!
19 de abril de 2023
Opinião espontânea
Good all round
Bought a Tiffany Lilly table lamp, made in the UK at a reasonable price. The manuacture and delivery of the lamp was faster than anticipated. The lamp was well packaged and the quality was fantastic. Much better than similar, cheaper table lamps I have seen and much more weight to it, Good communication throughout.
29 de março de 2023
Opinião espontânea
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