After a water leak through the ceiling during our stay my actions prevented further damage as the water came down directly onto the tv and sideboard, I cleared the area and put down towels to protect... Ver mais
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Leia as opiniões dos outros
Staff are unresponsive, generally ignore queries, even after multiple attempts of asking. We've been using BoS for years, but the current state of them is terrible. Would suggest avoiding them until c... Ver mais
A empresa respondeu
Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whi... Ver mais
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Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casa rural
- também em
- Agência de viagens
Escrito pela empresa
Award winning agency specialising in stylish Suffolk holiday cottages. Over 400 beautiful Suffolk cottages available. Book your cottages in Suffolk now!
Informações de contacto
Pound Green Road, IP13 8LU, Woodbridge, Reino Unido
- 01728 638962
- customerservice@bestofsuffolk.co.uk
- www.bestofsuffolk.co.uk
1,5
Muito mau
194 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perfection…
The house was perfect but the customer service even better
31 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Fiona,
Thank you for your feedback following your recent stay.
We are pleased you were happy with our service and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great service and a fab cottage
27 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Toby,
Thank you for your feedback.
We are pleased you found our service and the property to be great and hope to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Family weekend in beautiful family…
Family weekend in beautiful family home. Lovely wood burner in the lounge lit each evening , we all sat around it playing board games. The one downside was that the weather was cold which meant the rooms in the roof felt cold even with the heating on, this wouldn’t stop me booking here again though. Definitely recommend it as a place to stay in Suffolk.
25 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Jacqueline,
Thank you for your 5 star review of our service.
We are pleased to hear you had a fantastic stay despite the weather.
We hope to be able to welcome you back to a sunnier Suffolk again in the near future.
Kind regards,
Harry Peek
Guest Experience Manager
I enjoyed my stay in this lovely…
I enjoyed my stay in this lovely cottage conveniently situated between the beach and town. I arrived late in the evening and found the cottage warm and inviting. I was particularly impressed by the fluffy towels and the ease with which I found the utensils to cook breakfast the next morning. I also enjoyed sitting in the garden in the late afternoon. A delightful stay
25 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Jill,
Thank you for your feedback following your recent stay.
We are pleased you enjoyed your stay and hope to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great stay at St Margaret’s cottage
St Margaret’s cottage was lovely very clean and good facilities. We were very comfortable there for the week. We were walking the Sandlings path from Ipswich to Southwold and this gave us a good base. I would recommend this cottage to others to stay in.
25 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Jill,
Thank you for your feedback following your recent stay at St Margaret's Cottage.
We are pleased you were comfortable at the property and hope to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Very nice house and garden
Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house down Minesmere River to coast then North for loop around RSPB Nature Reserve. Eels Foot pub on route very good. Local shop very good and the metal architecture a bit furher up the road. Village a mile north Westleton has good store shop, cafe, post office, garage and pub. Pub is really nice decor and garden/conservatory, unfortunately food was a rubbish, steak tough/inedible half the watercress was yellow!! But Suffolk has an amazingly varied wild countryside and coast, great.
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Randy,
Thank you for taking the time to provide such detailed feedback following your stay.
We are pleased to hear you enjoyed the house and garden and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Very happy
Very happy with Coastal Suffolk service, including when we amended book
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Thank you for your feedback following your recent stay.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Holiday booking
Easy to navigate website
Everything was as described
Website very informative
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Rayona,
Thank you for your 5 star review.
We are pleased you were happy with the service offered and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Lovely house near the sea
Beautiful spacious house in lovely location, everything there you could possibly need.
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Rachel,
Thank you for your feedback following your recent stay.
We are pleased to hear you found the house to be lovely and hope you enjoyed your time in Suffolk.
Kind regards,
Harry Peek
Guest Experience Manager
First-rate
As always I had a lovely stay with a Best Of Suffolk property in Southwold. Throughly recommend .
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Thank you for your 5 star review of our service.
We are delighted you had a lovely stay in Southwold and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent service
Excellent service, helpful and will definitely book with Best of Suffolk again.
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Roo,
Thank you for your feedback following your recent stay.
We are pleased you found our service to be excellent and look forward to welcoming you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
No problems at all with anything…
No problems at all with anything including the accommodation and the booking process. Can’t comment if there had been but as it is I would recommend Best of Suffolk and will use them in the future.
24 de maio de 2022
Opinião espontânea
Resposta da Best of Suffolk
Thank you for your 5 star review of our service.
We are pleased your stay ran smoothly and look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Nightmare experience...
Nightmare experience trying to book with this company. As many other genuine reviews have indicated, the abysmal conduct and attitudes of staff (I dealt with three different employees) has been so horrific that it was impossible to continue with the booking. They have held onto the full booking fee (over £2k) and so further action is now underway to recover losses. Research into reviews of this company is highly recommended and something I would usually do first - alas this was a last minute booking and the positive reviews naively trusted.
20 de maio de 2022
Opinião espontânea
Another great booking…
I have used Best of Suffolk on a number of occasions and they never fail with a smooth booking (and follow-up) system. The two cottages I have stayed in have been as excellent as Best of Suffolk have advertised. On the odd occasion I have had to call the office, the staff are always courteous and helpful.
24 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Ruth,
Thank you for your feedback following your recent stay.
We are pleased you found the properties to be excellent and hope to welcome you back again in the near future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent Service all round
24 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Pauline,
Thank you for your 5 star review of our service.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Lovely property in beautiful Aldeburgh
Lovely property in beautiful Aldeburgh. Great location. Easy parking. Accommodation was clean, well equipped, had plenty of space, and a bonus to have a garden!
23 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Natalie,
Thank you for your feedback.
We are pleased you found the property to be lovely and hope you enjoyed your time in Suffolk.
Kind regards,
Harry Peek
Guest Experience Manager
Best of Suffolk give excellent service
Best of Suffolk give excellent service, and highly recommend them ... Pied a Mer was beautiful
23 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Jean,
Thank you for your feedback.
We are delighted you found our service to be excellent and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Always great at Lapwings
Always great at Lapwings. The house is comfortable and clean. We’ve been many times and this was extra special after a bereavement- quiet and relaxed. Lots of walking and a well equipped kitchen to cook our food
23 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Catherine,
Thank you for your 5 star review of our service.
We are pleased you enjoyed your time at Lapwings and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Easy booking process
Easy booking process, and a good selection of cottages to choose from. Dog friendly cottage availability was important for us and they helped us to find a cottage for the dates we had in mind.
23 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear Janine,
Thank you for taking the time to leave feedback following your stay.
We are pleased the team were able to find a suitable property and hope you enjoyed your time in Suffolk.
Kind regards,
Harry Peek
Guest Experience Manager
The property was great
The property was great, had everything we needed and was very comfortable. The beds were especially comfy!
Best of Suffolk were very efficient, prompt and gave us all the information we needed. Overall a very positive experience.
23 de março de 2022
Opinião espontânea
Resposta da Best of Suffolk
Dear James,
Thank you for your 5 star review of our service.
We are delighted to hear the property was comfortable and had everything you needed and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
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