Big Green Coach Opiniões 

Had a query about my booking and the customer service team were great. Made the change I requested very quickly with no issues. Overall a very good service.

Used them for Green Day and was happy with service. Booked for my Chemical Romance but needed to amend our pick up point due to moving. Layla sorted this for me very efficiently

First and last time using Big Green Coaches .

Booked coach travel for the Bearded Theory festival and what a mistake that was . Pick up point was Liverpool at 9.30am so assumed a 2,50 hour journey should cover it.

Nowhere on the booking page did it mention that multiple pick ups would be involved . So , started in Liverpool , then on to Manchester followed by Sheffield and Nottingham . Arrived at the festival at 6.30pm .

9 hours to travel a distance of 100 miles ! Could have travelled to Glastonbury and back in that time .

Other things that went wrong - The toilet on the coach was out of use for part of the journey.It seems that the coach company did not provide the driver with the proper travel route to the Festival - neared the festival around 4.30pm and took a further 2 hours due to be stopped from accessing on particular route .

Update 28/5/26 ;

Further to the reply below , sorry but it it really doesn't rub . 9 hours for a journey that should take 2.50 hours is not an efficient route .

I suspect that the multiple pick ups is more to do with cost savings than any sustainability pretence ( in my opinion ).

We saw the amount of queues and crowds in previous nights at big weekender, so decided to leave OLIVIA DEAN early. We were the first people to get in the queue, but ended up getting on the fourth bus. We’d asked multiple staff members if we were allowed to just go down the straight path instead of going through the maze of fences, they said no. But allowed people to start unlocking fences and push directly in front of us.

Really helpful and prompt with dealing with my issue and found a suitable solution.

My tickets for the big green coach wouldn’t work so I got in touch within a few minutes they got back to me and helped me make my journey so stress free and easy thanks you again

terrible, shambles, rip off, waste of time don't bother, waited And 1,5 hours to get sunderland radio one weekend, then 1.5 to get back to sunderland paid 12 quid for a crap service,

Been waiting 2 hours for shuttle to radio 1 weekend and the queue in front is at least another 2. Going to miss half the acts. Why aren’t more buses on??

I have only had experience of their customer service team so far and haven't yet used the coach service itself. The CS team was excellent and responded relatively quickly to provide clarity on something which Ticketmaster was just not able to do.

Excellent customer service. I accidentally entered the wrong email address when booking and didn’t receive my confirmation or e-ticket. I contacted them via Instagram messages and got a reply the next morning — Layla was incredibly helpful and resolved the issue immediately. My tickets were resent straight away. Really impressed by how efficient and professional the service was.

Helpful customer service, they helped me move my coach time with minimal hassle. Friendly team!

Excellent service first class got back to me straight away. And sorted out my inquiry. Customer service excellent.

My daughter booked a shuttle bus but entered the wrong email address, but couldn't change it on the website; I contacted and within 3 minutes I had received a reply, the address had been changed and the booking confirmation reset - absolutely brilliant service!

Great customer support by the team. They are so helpful, knowledgeable and friendly

Booking process was super easy, and when I needed to make changes the team were so responsive and helpful and helped me get everything sorted. Thank you!

I had to cancel some of the bus tickets for the trip to see Metallica. The person who took the tickets from me , didn't require the travel. Unfortunately I couldn't get the money back. But it freed up a place for someone else. Big Green Coach staff got all this sorted for me today. Letting them know, stops them hanging about for someone who is not there. Thanks again. Definitely use you in the future.

Hadn't received a verification of my booking for EddFest travel. Contacted customer service about it and they responded within a couple of days, including giving me a link to my account - First time travelling with these guys so I hadn't realised booking a ticket meant I had an actual account with them so that was extremely helpful.
Might have been better to give this info at the time of booking though, unless I missed it.

Had a query I needed answering, emailed the company and had a reply with the information shortly after . Very impressed.

Great communication, very clear instructions and prompt reply :)

Very efficient and friendly to deal with, we had to re-arrange our travel pick up points and this was handled so well by the Big Green Coach Team

Thanks guys!!
Craig