I dont have access to my app anymore or know my card number. I'm trying to pay my balance of literally £5 but I cant make any payments without that information. I need to contact customer service ab... Ver mais
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Leia as opiniões dos outros
Easy to use, easy to understand and the customer service has always been good when needed. I would recommend their services highly.
A empresa respondeu
The way Bip treats customers is brilliant, no fuss problem solving and no hassle comunications makes them a truly stand out provider when everyone needs to budget their incomes wisely. Great Service... Ver mais
A empresa respondeu
BIP Card Is Very Good , Convenient Card How many times I used in UK and Outside UK Been Very Happy , Quick and Efficient Respond from Customers Support Team I recommend for 100% for Everyone... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
This is Bip. Cardless credit that lives on your phone. No fees, just one interest rate. Simple. Smart. Run by you. Representative 34.9% APR (variable). Credit provided by NewDay Ltd., 18+, subject to status, T&Cs apply, UK only.
Informações de contacto
Reino Unido
- www.bip.credit
4,3
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
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Impossible to make payment!! Scam
I dont have access to my app anymore or know my card number. I'm trying to pay my balance of literally £5 but I cant make any payments without that information. I need to contact customer service about this but its all IN THE APP! I made a complaint, saying its impossible for me to make this payment because I cant access the app... guess where the complaint response was sent... the app!!!! At this point this company just seems like a scam. I am being charged interest and having my credit score tarnished because of a £5 charge that the company is making it absolutely impossible for me to pay.
EDIT: I can’t call I don’t live in the UK anymore which was in my original complaint!
28 de maio de 2026
Opinião espontânea
Resposta da Bip
Hello Holly, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here.
Please can you reach out to our Customer Service team on 0330 838 0115
at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Opening times: Monday-Friday: 9am-6pm - Saturday: 9am-4pm - Sunday: Closed. If you allow the automated service to run without pressing any keys you will be transferred to an advisor without having to enter your card number. Best, Audrey
They harass and call daily its very…
They harass and call daily its very annoying 10 calls 2 to 3 times a day
26 de maio de 2026
Opinião espontânea
Resposta da Bip
Good Afternoon,
We appreciate you taking the time to reach out and share your experience.
I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion.
If you wish to unsubscribe from Bip marketing, you can opt out in the app under My Account > Account Details > Marketing Preferences.
- Kenith
Easy to navigate and use BIP
Easy to navigate and use BIP. Never had any problems with them and always there to help should I need them.
21 de maio de 2026
Opinião espontânea
Resposta da Bip
Hi Jan, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Easy to use
Easy to use, easy to understand and the customer service has always been good when needed. I would recommend their services highly.
20 de maio de 2026
Opinião espontânea
Resposta da Bip
Hello Kasie, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey
Such an easy company to deal with
Such an easy company to deal with. Easy app and good help on the app.
14 de maio de 2026
Resposta da Bip
Hi James, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Excellent card app easy to you…
Excellent card app easy to you reminders when payment due great service
7 de maio de 2026
Resposta da Bip
Hi Marcia, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Its just a brilliant card very simple…
Its just a brilliant card very simple to use .
30 de abril de 2026
Resposta da Bip
Hi Bhupen, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
The communication and updates are…
The communication and updates are second to none, a great all round experience
23 de abril de 2026
Resposta da Bip
Hi Mr. Walsh, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
They let you know when your near to…
They let you know when your near to your limit and when to pay.
9 de abril de 2026
Resposta da Bip
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Resposta da Bip
Hi Valerie, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Resposta da Bip
Hi Michael, thank you for choosing us as your card provider - and for leaving us a positive review! When you do get round to using your card, we hope you enjoy our services 😊
If you do have any queries, we are always here to help you. You can get in touch with us via our app, by going to: More > Help & Support > Contact Us > Contact Details. Thanks, Michelle.
Resposta da Bip
Hi Miss Ceesay, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Excellent all round
Very easy application process. Easily set up and easily accessible. The app keeps me informed of spending and payment due dates and is very user friendly.
2 de março de 2026
Resposta da Bip
Hi Mike, thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Thanks, Michelle.
Bip is easy to understand and easy to…
Bip is easy to understand and easy to operate within the app.
I have no problem using the app
2 de março de 2026
Resposta da Bip
Hi Michael, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊Thanks, Michelle.
Great Virtual Credit Card
I've had Bip for a while now, great app, very handy and easy to use . Definitely would recommend this virtual card, very useful and happy with this company.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Bip
Hello James. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Nasty sub prime lender with no compassion to illness .
I was with this credit provider for years and had no issues whatsoever . Then I was diagnosed with cancer and required operations and treatment and have been in hospital for months fighting it. As soon as I was diagnosed I contacted Bip to explain the situation as being self employed I am unable to work and as I have no family or partner told them I might not reply to their messages immediately because of the situation but would always reply. Without warning they closed my account and put me in a default notice. Closed access to the app and my account online. They send me updates but I cannot read them because I cannot open the app. Out of all my creditors Bip and aqua have treated me terribly and written me off very quickly. I had always paid on time and never had an issue but soon as you are ill or go through a bad time they became extremely hostile and aggressive. They don’t care all they want is their money back. They have cause me excessive stress at a time when I should be trying to get well. I wish I had never got involved with this sub prime lender. But I’m happy that as they have been soo nasty that I will probably be dead before they get their money back and after the way they have treated me I will make sure I have nothing of value left for them to get their dirty hands on.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Bip
Hello Martin Peters,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
Resposta da Bip
Hi Phil, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
The best friend
BIP was for me like family. Always careful with me and very protective.
I'm very satisfied to be one of BIP friends.
12 de fevereiro de 2026
Resposta da Bip
Hi, Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Excellent service
29 de janeiro de 2026
Resposta da Bip
Hi Karl, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Irresponsible organisation
Bip and NewDay Ltd are irresponsible lenders and are a disgraceful and neglectful organisation. They agree credit where they should not have any reason to lend. In addition, they do not provide adequate support to vulnerable customers such as myself and victims of financial abuse. I have lodged a complaint against NewDay that, if not upheld by them, I am confident will be upheld by the Financial Ombudsman Service. Avoid, avoid, avoid! As you don't know what circumstances you will end up in the future and you do not want to risk yourself as being under the merciless pressure of an organisation like NewDay Bip.
22 de setembro de 2025
Opinião espontânea
Resposta da Bip
Hello Russell,
Thank you for reaching out about your experience, I appreciate the time you’ve taken to write the above. I’d like to pass your concerns on to our Specialist Team for further review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can work to support you further.
Take care,
Claire
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