Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
A empresa respondeu
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver mais
A empresa respondeu
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... Ver mais
A empresa respondeu
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and Sean couldn’t do enough for me. He was brilliant and very patient with a doddery old fart like me who can’t make his mind up.

Resposta da Blacks - Aintree
Amazing customer service by Grace. A camping table was delivered damaged and she exchanged it and gave me a discount for the inconvenience. Thank you.

Resposta da Blacks - Aintree
I was served today by Callum who was extremely helpful.
He found exactly what I was looking for
Nothing was toomuch trouble .
A credit to the company
Thank you

Resposta da Blacks - Aintree
Needed new hiking boots so I went to Blacks…. Amazing.
I had help from Grace who clearly knew her stuff and helped me pick out my new boots. She listened to everything I said I needed and was really knowledgeable about their range and what would suit my needs.
Couldn’t recommend her more!!!
The boot I wanted wasn’t in stock in my size so Grace had it ordered for free delivery with a discount for my wait!
Such good customer service.

Resposta da Blacks - Aintree
Looking to buy a portable gas bbq, found the one we were looking for at Blacks. Vicky who served us was very helpful and completed our order for delivery, great service and knowledgeable about product! Great to have a helpful and friendly member of staff.

Resposta da Blacks - Aintree
I was served by Sean who was friendly and helpful. He did his best to assist in my selection.

Resposta da Blacks - Aintree
The lady who helped me was very quick, knowledgeable, and helpful. I wish I had got her name to mention her personally. She saves me both time and money with her advice. I will be back soon as I need more help with some camping equipment. Thankyou to you helpful staff. I hope she gets some recognition.

Resposta da Blacks - Aintree
I Visited blacks store in aintree today looking for some shoes for my little boy. On arrival we was kindly greeted by one of the staff called callum who looked after us helping us find the perfect shoes for my son going above and beyond until we found the right pair couldn't ask for a better service. *****

Resposta da Blacks - Aintree
Lovely lady who served me in Blacks Aintree on Wednesday. Couldn’t be any more helpful and very friendly.

Resposta da Blacks - Aintree
I came into the Aintree store needing a replacement tent pole as one of mine had snapped. The staff searched for some but couldn't find the right size but they found some spare loose pieces in the back of the store & cut them to size for me. They even reattached the elastic inside the pole to ensure it was complete.
As they were spare parts they did it for me free of charge & as I was due to go camping the next day it really helped me out.

Resposta da Blacks - Aintree
Store assistant very knowledgeable and helped me find what I was looking for.

Resposta da Blacks - Aintree
I went to Blacks to get my daughter a pair of walking boots. All the staff are so friendly when you walk in, making me feel comfortable. We went upstairs to the shoe section, where we met Vicky. She was great, really helpful helping us select the right boot and running back and forth making sure we got the right size boot too. Excellent customer service.

Resposta da Blacks - Aintree
Went into the shop in Aintree yesterday to buy a waterproof jacket that they unfortunately didn't have in stock. Bought a Montane Hydron instead on a whim, and Grace said that if I changed my mind I could easily get a refund the following day.
After testing the jacket today and deciding it wasn't for me because it wasn't very breathable, I went back in the evening and Grace very kindly refunded my account even though I'd forgotten the receipt.
I decided on a Berghaus Maitland instead but that has yet to be tested.

Resposta da Blacks - Aintree
Excellent customer service from the minute I walked in I was greeted I could not find what I was looking for. The young Girl came over. Asked me do I need any help She found what I was looking for. The manager came over. Said hello excellent service made to feel welcome and nothing was too much trouble

Resposta da Blacks - Aintree
We were served by Vicky today, who could not do enough for us. We were choosing new walking boots, and she was very helpful. The other staff were great too.
We got some good bargains

Resposta da Blacks - Aintree
We went in to look for a tent and was instantly greated by Adam . He was very quick to help as we had mentioned about getting a tent and not knowing which one. He was able to give us lots of information about different tents and which one would be the best fit. He really made our experience quick and easy.

Resposta da Blacks - Aintree
Was after a pair of walking boots. Found some on the Black's website that suited. I phoned ahead and they were in stock. I saw saw Sean today. He was very helpful and attentive. Great price & experience
I will be back soon as the store was well stocked. Its nice to try items before buying, Black's Aintree make that very easy.

Resposta da Blacks - Aintree
My daughter bought a four man tent which broke on first use. Returned to the Aintree, Liverpool store where the sales assistant explained that a broken tent pole did not constitute a faulty tent. Not only did he refuse to replace or refund but his manner was rude and condescending. Absolutely shocking from a company I previously regarded as reputable. I would avoid like the plague from now on.

Resposta da Blacks - Aintree
Good service at great price
Serve by Luis

Resposta da Blacks - Aintree
Was served by Vicky instore today. What a lovely lady. Her knowledge and attention was faultless. Helped me pick the perfect walking boot, from several options, to assist me with my disability. Couldnt thank her enough

Resposta da Blacks - Aintree
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