Blacks - Aintree Opiniões 

727
•
TrustScore: 5 em 5

4,8

Unit 1D, Aintree Racecourse, L9 5AN Aintree, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend

A empresa respondeu

Classificada 4 em 5 estrelas

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Aintree

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido

  • 01513 180615

4,8

Excelente

TrustScore: 5 em 5

727 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(727)

3893 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Just nice people to deal with.

Great service and Sean couldn’t do enough for me. He was brilliant and very patient with a doddery old fart like me who can’t make his mind up.

1 de agosto de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Amazing customer service by Grace

Amazing customer service by Grace. A camping table was delivered damaged and she exchanged it and gave me a discount for the inconvenience. Thank you.

24 de julho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

excellent service

I was served today by Callum who was extremely helpful.
He found exactly what I was looking for
Nothing was toomuch trouble .
A credit to the company
Thank you

28 de julho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Amazing customer service!

Needed new hiking boots so I went to Blacks…. Amazing.
I had help from Grace who clearly knew her stuff and helped me pick out my new boots. She listened to everything I said I needed and was really knowledgeable about their range and what would suit my needs.
Couldn’t recommend her more!!!
The boot I wanted wasn’t in stock in my size so Grace had it ordered for free delivery with a discount for my wait!
Such good customer service.

19 de julho de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Looking to buy a portable gas bbq

Looking to buy a portable gas bbq, found the one we were looking for at Blacks. Vicky who served us was very helpful and completed our order for delivery, great service and knowledgeable about product! Great to have a helpful and friendly member of staff.

14 de julho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 4 em 5 estrelas

Glad I dropped in. I was served by Sean who was friendly…

I was served by Sean who was friendly and helpful. He did his best to assist in my selection.

11 de julho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very helpful and informative

The lady who helped me was very quick, knowledgeable, and helpful. I wish I had got her name to mention her personally. She saves me both time and money with her advice. I will be back soon as I need more help with some camping equipment. Thankyou to you helpful staff. I hope she gets some recognition.

2 de julho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I Visited blacks store in aintree today…

I Visited blacks store in aintree today looking for some shoes for my little boy. On arrival we was kindly greeted by one of the staff called callum who looked after us helping us find the perfect shoes for my son going above and beyond until we found the right pair couldn't ask for a better service. *****

1 de julho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lovely lady who served me in Blacks…

Lovely lady who served me in Blacks Aintree on Wednesday. Couldn’t be any more helpful and very friendly.

25 de junho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Replacement tent pole dilemma

I came into the Aintree store needing a replacement tent pole as one of mine had snapped. The staff searched for some but couldn't find the right size but they found some spare loose pieces in the back of the store & cut them to size for me. They even reattached the elastic inside the pole to ensure it was complete.

As they were spare parts they did it for me free of charge & as I was due to go camping the next day it really helped me out.

19 de junho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Store assistant very knowledgeable and…

Store assistant very knowledgeable and helped me find what I was looking for.

17 de junho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I went to Blacks to get my daughter a…

I went to Blacks to get my daughter a pair of walking boots. All the staff are so friendly when you walk in, making me feel comfortable. We went upstairs to the shoe section, where we met Vicky. She was great, really helpful helping us select the right boot and running back and forth making sure we got the right size boot too. Excellent customer service.

8 de junho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Went into the shop in Aintree yesterday…

Went into the shop in Aintree yesterday to buy a waterproof jacket that they unfortunately didn't have in stock. Bought a Montane Hydron instead on a whim, and Grace said that if I changed my mind I could easily get a refund the following day.

After testing the jacket today and deciding it wasn't for me because it wasn't very breathable, I went back in the evening and Grace very kindly refunded my account even though I'd forgotten the receipt.

I decided on a Berghaus Maitland instead but that has yet to be tested.

5 de junho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service from the minute I walked in I was greeted I could not find what I was looking for. The young Girl came over. Asked me do I need any help She found what I was looking for. The manager came over. Said hello excellent service made to feel welcome and nothing was too much trouble

5 de junho de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent service by Vicky today

We were served by Vicky today, who could not do enough for us. We were choosing new walking boots, and she was very helpful. The other staff were great too.

We got some good bargains

27 de maio de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Amazing customer service

We went in to look for a tent and was instantly greated by Adam . He was very quick to help as we had mentioned about getting a tent and not knowing which one. He was able to give us lots of information about different tents and which one would be the best fit. He really made our experience quick and easy.

26 de maio de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Walking boots

Was after a pair of walking boots. Found some on the Black's website that suited. I phoned ahead and they were in stock. I saw saw Sean today. He was very helpful and attentive. Great price & experience
I will be back soon as the store was well stocked. Its nice to try items before buying, Black's Aintree make that very easy.

29 de abril de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 1 em 5 estrelas

AVOID! Appalling customer service

My daughter bought a four man tent which broke on first use. Returned to the Aintree, Liverpool store where the sales assistant explained that a broken tent pole did not constitute a faulty tent. Not only did he refuse to replace or refund but his manner was rude and condescending. Absolutely shocking from a company I previously regarded as reputable. I would avoid like the plague from now on.

11 de abril de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Good service at great price

Good service at great price
Serve by Luis

29 de março de 2025
Opinião espontânea
logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lovely Staff

Was served by Vicky instore today. What a lovely lady. Her knowledge and attention was faultless. Helped me pick the perfect walking boot, from several options, to assist me with my disability. Couldnt thank her enough

28 de março de 2025
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logótipo da Blacks - Aintree

Resposta da Blacks - Aintree

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

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