I do a lot of walking and hiking but my boots were really uncomfortable and causing me blisters. I visited Blacks in Aintree to try and find a new pair. I was met by Grace who was really helpful and... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Went to the store to buy a waterproof coat and with the advice from Jamie came out with exactly what I was looking for. Great quality and good value for money. Even advised that they do a particular d... Ver mais
A empresa respondeu
I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items.... Ver mais
A empresa respondeu
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
- Loja de artigos de corrida
- Loja de calçado
Sobre Blacks - Aintree
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido
- 01513 180615
4,8
Excelente
704 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Blacks - Aintree
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
I do a lot of walking and hiking but my…
I do a lot of walking and hiking but my boots were really uncomfortable and causing me blisters. I visited Blacks in Aintree to try and find a new pair. I was met by Grace who was really helpful and advised me on the different options that might be suitable and eventually I bought a pair of Merell boots and a couple of pairs of socks. Overall Grace was really knowledgeable and friendly.
25 de maio de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very quick and efficient
16 de maio de 2026
Resposta da Blacks - Aintree
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service …
Went to the store to buy a waterproof coat and with the advice from Jamie came out with exactly what I was looking for. Great quality and good value for money. Even advised that they do a particular discount which I had and took advantage of. I also bought a couple of cotton T-shirts which they had an offer on if you buy two. Well recommended and thank Jamie. 👍🏼
11 de maio de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Great store, good value, high quality items
I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items. The staff were polite, courteous and helpful. I like the new look for blacks, it feels calm to shop, there is a nice selection in a variety of different outdoor categories. I have always shopped at blacks, and will continue to. I am impressed by the new look, competitive prices and friendly service.
13 de maio de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Absolutely brilliant customer service…
Absolutely brilliant customer service from Jamie today at blacks really helpful and accommodating shop is a lot better than last time I visited lots of new stock especially on the mountain equipment and trailberg stuff
9 de maio de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Really helpful, great service
Visited Blacks in Aintree to buy some boots for a charity trek. Matty was really helpful and knowledgable, talking me through the options and helping me to decide the best boots to suit me and my budget. Happy customer!
5 de maio de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Edale walk for charity in the Peak District 12.5.26
Matty one of the staff really explained in detail the walking boot I required very thorough and understood the product and what I was looking brilliant service and discussed the benefits of walking two way conversation
5 de maio de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent friendly service from Sean
Excellent friendly service from Sean, helped me choose the right footwear m.
1 de maio de 2026
Opinião espontânea
Staff very friendly and helpful
Staff very friendly and helpful. Staff member when and retrieved pair of shoes from stock room for me. Staff member also gave the expert advice on appropriate clothing.
29 de abril de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Aintree
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Resposta da Blacks - Aintree
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Usual great service knowledgeable staff
Usual great service knowledgeable staff
Five star 🌟
2 de abril de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The price and the the well documented…
The price and the the well documented guide on the product
25 de março de 2026
Resposta da Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good best better
7 de março de 2026
Resposta da Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helped by Matty this morning
Helped by Matty this morning. Very welcoming and well informed about products and the charity donations.
20 de março de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
We were served by Martin and he made…
We were served by Martin and he made sure we got exactly what we needed despite us being clueless
14 de março de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Accidentally bought 2 pairs of trainers…
Accidentally bought 2 pairs of trainers drove 40 mins to store to return pair as stated on receipt told would not refund as they had been delivered by Amazon staff rude
3 de março de 2026
Resposta da Blacks - Aintree
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Resposta da Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Grace was very impressive
Grace was very impressive, good product knowledge, helpful and went the extra mile to ensure we got the right fit.
I'd make the journey again after the store refit just to look around.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Blacks - Aintree
Hello,
Thank you for clicking on 4 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Blacks Customer Care Team
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