Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
A empresa respondeu
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Leia as opiniões dos outros
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver mais
A empresa respondeu
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... Ver mais
A empresa respondeu
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- também em
- Loja de artigos de corrida
- Loja de artigos para acampamento
- Loja de calçado
- Loja de malas e malas de viagem
- Loja de roupa desportiva
Sobre Blacks - Aintree
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido
- 01513 180615
4,8
Excelente
728 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good to pop in and get a bargain
I went into Aintree Blacks today to buy a couple of men's fleeces. I was pleasantly surprised with the offers available in the store. I got to purchase 2 fleeces at a bargain for myself which I couldn't walk past.
Adam who served me was very helpful.
19 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Tonight I was served by Vicky who had…
Tonight I was served by Vicky who had excellent customer service and went out of her way to help with an exchange for me. Thanks again.
18 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Fantastic customer service from Vicki
Fantastic customer service from Vicki. I was buying a rucksack and she explains that the one that I had chosen was probably not robust enough for the job. She then looked to see whether I would be able to get a better deal.
15 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Helpful staff
Went to Blacks in Aintree for a new Berghaus coat. Vicky was very helpful, price matched the coat to the online price, which was great and advised me of some half price cleaning and waterproofing products, which will come in handy in the future. Would happily recommend.
15 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good Staff
Good choice of equipment and all the staff very friendly & helpful, especially Grace, who put a jacket aside for me when the new delivery came in.
12 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Vicky the sales assistant was very…
Vicky the sales assistant was very helpful, great customer service. I’ll be back!
12 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Aintree store 10/10
Visited Blacks and I have to say the staff are always very helpful. On this occasion Vicky was super helpful especially with our son who has autism. Vicky was very helpful with looking for a coat and very patient with him which made the experience stress free for all of us. We are regular customers to the Aintree store and it is always 10/10 for us on service. Thank you
11 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great customer service from Vicky
Great customer service from Vicky.
Loads of stock and good advice given whilst there. Surprised at how competitive the price was, the jacket I bought was cheaper than I expected. Highly recommended.
11 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Staff available and very helpful.
Staff available and very helpful.
8 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Girls were really helpful
Girls were really helpful, excellent service
7 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Visited to try and buy some walking…
Visited to try and buy some walking boots. Grace was very helpful and knew to size up on the Brasher boots. Helpful and friendly staff in store when trying on and purchasing walking trousers.
3 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Vicky could not have been more helpful
Vicky could not have been more helpful. So nice. Thank you xx
3 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
My visit to Aintree store was…
My visit to Aintree store was brilliant. Martin the assistant who served me, was very helpful suggesting another pair of shoes in addition to the one I was looking at. The other staff were also very polite and attentive..
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Visited blacks in Aintree and the staff…
Visited blacks in Aintree and the staff could not have been more helpful, particularly Martin, who was so patient with me advising on various products for a walk. As someone who is clueless I found his help, advice and expertise so helpful and refreshing. Could not recommend enough!
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Vickey was excellent
Vickey was excellent
Very helpful, I brought jacket back to replace for larger size.
Vickey looked through new stock delivery as no large available on rack and called me to let me they had one.
Great job
Will be back to aintree store again.
2 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Amazing store with great staff
Amazing store with great staff. We were served by Grace today, she was so kind and helpful!
1 de novembro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Went in for some children’s walking…
Went in for some children’s walking boot. Served by Vicky who was friendly and helpful.
29 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I was looking for extra wide fitting boots fitting…
I was looking for extra wide fitting walking boots. Vicky served me and knew the brand that would provide the widest fit for me. She was very polite and helpful. I got the perfect boots. Other staff in the shop were also attentive and interested in ensuring help was available if I required any. Overall, a very good shopping experience. Well done.
29 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Vicky served me really helpful and…
Vicky served me really helpful and great service as always in blacks
24 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Hi Thank you very much to Vicky and…
Hi Thank you very much to Vicky and Luis they helped a lot to pick out a coat that fit me well. They were very nice and helpful.
20 de outubro de 2024
Opinião espontânea
Resposta da Blacks - Aintree
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
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