Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
A empresa respondeu
Localização
Alterar localizaçãoFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
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Leia as opiniões dos outros
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Ver mais
A empresa respondeu
Excellent service from Nion - took time to explain the features and what we should be looking for to get the best.
A empresa respondeu
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
- Loja de artigos de corrida
- Loja de calçado
Sobre Blacks - Basingstoke
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Reino Unido
- 01256 636561
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As always friendly and knowledgable…
As always friendly and knowledgable staff. Nothing is too much trouble for them. Tracy served me today
15 de julho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent service from Nion
Excellent service from Nion - took time to explain the features and what we should be looking for to get the best.
14 de julho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff, and excellent range of products. Particular thanks to Nion.
11 de julho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Salesperson Nion was excellent.
Salesperson Nion was excellent.
Great product knowledge, support and patience.
Thank you Nion
11 de julho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Excellent support from John in the blacks store in Basingstoke festival place
Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
11 de julho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Great value for money, great service
It's such a shame the shop in Basingstoke is closing down. They have a massive selection of good quality goods and are always friendly and helpful.
18 de junho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Well laid out store
Well laid out store, easy to find what I needed. Excellent service from Jack, shame the store is closing down!
14 de junho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Resposta da Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Problem free exchange of shoes
Problem free exchange of shoes that had had the sole prematurely split after 4 months use. Exchanged for a new pair without any quibble. Top service.
9 de junho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Very good service in blacks, all the staff but very disappointed as closing down please can you keep it open.
friendly and very good staff in blacks in Basingstoke very disappointing, that is closing down.Be nice if you can keep it open.
8 de junho de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Staff (Nion)
Staff (Nion), was very kind and helpful, so I got the right size of sandals
30 de maio de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Resposta da Blacks - Basingstoke
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Easy click and collect
Click and collect from the store was easy. Arrived pretty quick and when I collected they found my order straight away. Unfortunately the hat I ordered was too small for my massive head so I had to return it. In store return was quick and easy and refund came through straight away
6 de maio de 2026
Resposta da Blacks - Basingstoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Emmanuel was very attentive
Emmanuel was very attentive and helpful. Infact the young lady we saw on entry was nice and the young man at the till was too, he pointed out some offers. A very nice visit all round. We bought some walking shoes.
3 de maio de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Wasn't notified click and collect ready to collect
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services and didn't receive a reply!
Ordered some waterproofs for my kids school trip for click and collect but didn't receive email to say it had arrived. Sent email to customer service but no response. Bought them elsewhere. After a week and a half, went into shop to ask where order was and it was sat out back but noone had actioned it. Got a refund.
30 de abril de 2026
Resposta da Blacks - Basingstoke
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
I was lucky enough to be served by a…
I was lucky enough to be served by a very helpful young man called Jack he had excellent customer service skills
12 de maio de 2026
Opinião espontânea
Top experience.
Really great service.
Good advice, good explanation of the differences in design.
Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bloke with odd sized feet.
Really great experience as before.
10/10
12 de maio de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Lovely store
Lovely store with wonderful staff- helpful without being pushy. Great prices and tidy accessible store.
Nion was especially lovely
10 de maio de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Friendly and helpful customer service
We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with sizes. Good customer service at the till too. Great experience all round.
3 de maio de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
We went into Blacks for a specific…
We went into Blacks for a specific footwear solution. A very patient young man Emanuel served us. Brilliant service.
5 de maio de 2026
Opinião espontânea
Resposta da Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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