Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... Ver mais
A empresa respondeu
The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... Ver mais
A empresa respondeu
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
- Loja de artigos de corrida
- Loja de calçado
Sobre Blacks - Hull
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Jameson Street, HU1 3JX, Hull, Reino Unido
- 01482 427387
4,9
Excelente
305 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great place
I was left to look around in my own time and then Ethan politely asked if I needed any assistance to which I did. We got in some conversation and he helped me find the best of what I need. Will be back soon
12 de março de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
First Class Service
I came in with a decent idea of what I was needing. All the staff were extremely friendly and Josh, who dealt with me, was competent, knowledgeable and more than happy to acknowledge a price match for the Craghoppers items I bought. Will certainly return, to replace my Berghaus coat.
8 de março de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Wanted a Rab jacket
Wanted a Rab jacket - and got one (with discount)
Josh the assistant was very attentive and helpful
8 de março de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
This is a clearly laid out shop…
This is a clearly laid out shop stocking all the outdoor clothing you could possibly need. The staff are lovely, I was assisted by Sonya who was knowledgeable and helpful but not at all pushy. I urge everyone to take advantage of their high street and in particular to support this Blacks store.
3 de março de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Excellent service re out of stock map
Excellent service re out of stock map. Thanks Sonya.
3 de março de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Good service. Excellent prices
My wife and I were served by two young ladies who were cheerful , well informed and kind . Blacks Hull city centre is an excellent shop .
1 de março de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Really helpfull very efficient.
25 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Very friendly team
Team very friendly and helpful when I returned and replaced a pair of walking trousers that did not satisfy my needs, I also picked up an order I made last week.
23 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great customer service
After picking the brains of Gavin in the St Paul's Cathedral store, I returned home and visited the Hull store to make a purchase. Josh must've had around 12 pairs out for me to try, even letting me try an insole. I finally found a pair that felt like slippers and Josh patiently and politely found the same pair in a more preferred colour online to be delivered to my house.
18 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very good service
Not having the my size walking boots that I chose, they were ordered for me, delivered to my home in two days. Very good service and helpful staff.
21 de fevereiro de 2023
Resposta da Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Very good advice…
Very helpful young man gave good advice regarding the complicated world of sport footware.
17 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Stuart was really helpful
Stuart was really helpful in finding what we wanted. He wasn't pushy, but we wouldn't have found the fleece without his help.
27 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Really friendly and helpful service
16 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Friendly
Friendly, efficient and courteous staff. One staff member was dealing with a challenging customer when we visited and we were impressed with the way in which he dealt with the situation.
9 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Great staff great service
9 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Super service
Excellence in product knowledge and patience in supporting a purchase. Ethan in particular demands praise for his calm and friendly manner.
3 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hello Lee,
Thank you for taking the time to leave us a review.
It's good to hear that you that you had a good experience in one of our store and you got the support and guidance you needed.
Hope to see you shop with us soon.
Thanks,
Kerry.
Blacks Online Review Team.
Great atmosphere
Great visit, given good,quality advice by staff and all the staff took time to help.
2 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent service today
Excellent service today! Purchased two very reasonably priced men’s fleeces. Wasn’t sure of the correct size for my husband so I asked for assistance. Josh tried several on for me so I was able to see how they looked. Because of this excellent service I bought two. Thanks Josh!
1 de fevereiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Welcoming Store
Very helpful staff, friendly and made the visit welcoming and relaxed. Good advice on products....came away with a great waterproof jacket.
11 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Really helpful and knowledgeable staff!
28 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.