Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... Ver mais
A empresa respondeu
The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... Ver mais
A empresa respondeu
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de malas e malas de viagem
- Loja de artigos para acampamento
- Loja de artigos de corrida
- Loja de calçado
Sobre Blacks - Hull
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contacto
Jameson Street, HU1 3JX, Hull, Reino Unido
- 01482 427387
4,9
Excelente
305 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
FAST SERVICE GOOD PRICE AND VERY GOOD…
FAST SERVICE GOOD PRICE AND VERY GOOD PRODUCT.
18 de janeiro de 2023
Resposta da Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Helpful staff
I was looking to use blacks for the purchase of high price item , an Osprey rucksack , I could have bought online but the staff where very helpful , spent time helping me pick the one I wanted and then ordered it to the store for me when the colour I wanted was out of stock. First class service.
21 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Came in the JAMESON St Hull store after…
Came in the JAMESON St HULL store after losing one of my favourite thermal gloves,the assistant quickly found exactly what I was looking for, so I now have a new pair at a brilliant price too !!
20 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Great customer service.
16 de janeiro de 2023
Resposta da Blacks - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff, friendly atmosphere, highly recommended
20 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing shop
Amazing shop! Really good quality all year round clothing. Fantastic offers would recommend
19 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Great Outdoor Activities shop.
Helpful staff who were knowledgeable to what I was after buying. Has everything you could want for your outdoor activities.
10 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Good value with helpful and…
Good value with helpful and knowledgeable staff.
13 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Brilliant Service
Just bought a new Berghaus jacket from this store. 1st service from the moment I walked in. Really approachable staff, especially Stuart who provided some great guidance on a the jacket options. Left with a great jacket that I’m really happy with.
7 de janeiro de 2023
Opinião espontânea
Resposta da Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Outstanding service!
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great customer service, she was very friendly and approachable. Thanks again for your support.
31 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Very helpful ladies Lauren and…
Very helpful ladies Lauren and Charlotte sorted out the problem if my missing jacket and hopefully will be with me soon
31 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Resposta da Blacks - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Brilliant customer service
Brilliant customer service. Friendly staff, helped with all my queries and well prices. Bought ski gear.
24 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Happy vibes
Love my purchase, love the experience. Friendly staff and very helpful. I will definitely come back!!!
21 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
In store staff were as are always…
In store staff were as are always friendly, helpful and knowledgeable, what I wanted wasn't available in store and it was ordered for myself by a staff member. Was told it would be 3-5 working days for delivery, it arrived the next day. First class all round.
2 de dezembro de 2022
Resposta da Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very friendly and helpful
10 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly and Welcoming
Fabulous experience! Lovely and dedicated people work there nothing is too much trouble friendly and welcoming🌟🌟🌟🌟🌟
9 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
The staff were most helpful with their…
The staff were most helpful with their advice! They were knowledgeable and attentive with customer service.
3 de dezembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Always ready to help if I have…
Always ready to help if I have questions and find things I am wishing to purchase if they are not easy to find.
Good knowledge of the items held i. Stick and those that can be ordered to collect.
21 de novembro de 2022
Opinião espontânea
Resposta da Blacks - Hull
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great staff always very helpful
29 de novembro de 2022
Resposta da Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
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