Blacks - Jersey Opiniões 

432
•
TrustScore: 5 em 5

4,9

29-31 King Street, JE2 4WF St Helier, Jersey, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.

A empresa respondeu

Classificada 5 em 5 estrelas

Recently went in to buy myself new hiking shoes - had an absolutely excellent service from lovely Mirela. Shoes are great too.

A empresa respondeu

Classificada 4 em 5 estrelas

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Anna in the Jersey shop was incredibly helpful and patient - I think she brought me about 20 pairs of shoes to try! I’m the kind of bloke who hates shopping so sticks with what I know and buys the sam... Ver mais


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de artigos para acampamento
  5. Loja de calçado
  6. Loja de malas e malas de viagem
  7. Loja de roupa desportiva

Sobre Blacks - Jersey

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 29-31 King Street, JE2 4WF, St Helier, Jersey, Reino Unido

  • 01539 760449

4,9

Excelente

TrustScore: 5 em 5

432 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(432)

3960 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent customer service at Blacks

Excellent customer service at Blacks - King Street, St Helier, Jersey Channel Islands. Both ladies were extremely helpful and friendly. Nothing was too much problem. My gear bought this afternoon fit well. Prices were sensible. Thank you to the team.

15 de outubro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very positive shoe experience at Blacks!

Visited Blacks today looking for hiking shoes, and am incredibly pleased with the experience. Angie, Anna and the team were all incredibly accommodating, patient and proactive with offering the best solution to my needs.

Angie in particular from the team offered well founded suggestions for different shoes and made the process stress-free; even explaining past customer feedback to ensure needs were met to the best solution.

They even very kindly added an additional discount onto the final bill after trying out some clothing. Would definitely recommend visiting!

12 de outubro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Was served and helped by Anna and Angie…

Was served and helped by Anna and Angie (might be misspelt!). They were extremely helpful, polite, knowledgeable and very kind! They were exactly the same to the previous customer! Great staff!

2 de outubro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Been out shopping on Saturday and…

Been out shopping on Saturday and decided to buy myself a pair of Salomon track shoes. Nicola and Barbara were more than helpful and they both went above and beyond so that I ended with a great shopping experience! Well done girls, you are such a wonderful team down at Blacks! Thank you, Alex

28 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Sussy was on it from the start

Sussy was on it from the start. She quickly grasped what I was looking for and was very helpful throughout. A great experience m buying shoes.

18 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great range of walking shoes and boots and excellent customer service …

Great range of walking shoes and boots available . Anna , who served me, was knowledgeable about the products and endlessly patient finding the best footwear for me .

4 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Sussy was fantastic

Sussy was fantastic, she had the best customer service I've had in a long time, super attentive and showed me exactly what I was looking for and super patient with me, I had already been to the store about 3 times trying to choose the sneakers I wanted and with Sussy it was so easy, as she advised me on the best shoes for what I wanted.

10 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Good service Blacks Jersey

Visited Jersey Blacks. Really helpful assistant called Sussy gave us great service. We purchased a waterproof jacket for my husband. Much better quality at a reasonable cost compared to one of its competitors

7 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Lovely Experience

Visited Blacks, St. Helier Jersey today 9/9/24

Anna served me, she was busy with a customer but acknowledged I was waiting and said she wouldn't be a minute, always a nice thing to say when it's so busy. I was trying on walking boots and she said it wasn't a problem checking to see if they had my size in several styles. We chatted and laughed about walking but noticed she kept an eye out to see if anyone else needed help. Overall a lovely experience and I was hoping the boots fit me because I wanted to buy them from her and her shop. They fit and I got them at a bargain price. Thanks Anna. Jackie from Preston Lancashire

9 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent Customer Experience (Anna)

Anna helped me pick the correct pair of hiking trousers for my trip to Iceland 🇮🇸 absolutely excellent customer experience

4 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

What a wonderful stuff Blacks has

What a wonderful stuff Blacks has. Nico is absolutely gorgeous with her help and dedication to her clients.
Thank you Blacks

4 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Fantastic customer service from Anna…

Fantastic customer service from Anna and Angi when buying a roll matt. Helped me decide quickly and professionally

3 de setembro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Outstanding Customer Service

I was just in Blacks to buy a couple t-shirts and the customer service was outstanding. I was served by Nicola who was extremely patient and kind and helped me find what I was looking for. Overall I had a great time and would recommend.

30 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Walking Boots

Walking Boots - Angie helped me with a pair of walking boots. I am a size 5 ladies and asked there were any suitable 5 in the kids sale range. She went out of her way to find me exactly what I needed, courteous, pleasant, helpful, knowledgeable of products and stocks. Excellent sturdy, waterproof boots and the price was also very pleasant. Thank you Blacks.

19 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Useful advice from sussy when choosing…

Useful advice from sussy when choosing a new waterproof,v thanks

20 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Excellent guidance on 2 clothing items…

Excellent guidance on 2 clothing items I've never bought before. Very pleased with advice and service from Angie.

19 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great customer service from Angie

Great customer service from Angie, she helped me find the right pair of new walking boots.
Really helpful, friendly and patient!

9 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Angie was absolutely fantastic and so…

Angie was absolutely fantastic and so helpful. Blacks are lucky to have her!

12 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Employee to the rescue!

I came into the shop to buy some shoes for a long hiking journey and had great costumer service from Susana. The shoes have lasted me a long time and were comfortable all the way through the entire journey. Thank you so much to Susana.

20 de julho de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Classificada 1 em 5 estrelas

Staff is slow and rude and looks like…

Staff is slow and rude and looks like they don’t want to interact with us. Keep rolling their eyes

7 de agosto de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

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