Blacks - Jersey Opiniões 

426
TrustScore: 5 em 5

4,8

29-31 King Street, JE2 4WF St Helier, Jersey, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

i have a trip planned out italy and switzerland and nicola was really nice and helped me get me clothing and equiment and answerd all my qustions calmly thank you nicola ill come to your shop again

A empresa respondeu

Classificada 5 em 5 estrelas

Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre
  2. Loja de roupa desportiva
  3. Loja de malas e malas de viagem
  4. Loja de artigos para acampamento
  5. Loja de artigos de corrida
  6. Loja de calçado

Sobre Blacks - Jersey

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contacto

  • 29-31 King Street, JE2 4WF, St Helier, Jersey, Reino Unido

  • 01539 760449

4,8

Excelente

TrustScore: 5 em 5

426 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(426)

3310 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great shop, great staff

Angie was amazing.
I needed new walking shoes but because my feet are odd shaped it’s difficult to get the right fit.
She patiently fetched several different pairs and waited whilst I tried them all. Twice ! She was always attentive and had plenty of helpful advice.
Thanks to her perseverance I found exactly what I was looking for. An amazing pair of Goretex walking shoes that fit brilliantly.
Thank you.
Great shop, great staff.

20 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Anna and Hanna in Blacks provided an…

Anna and Hanna in Blacks provided an outstanding experience with their exceptional patience, warmth, and top-notch customer service. The staff went above and beyond to assist me in the purchase of my Rab jacket today - They created a really lovely atmosphere. Their commitment to customer satisfaction truly sets them apart.

Kind regards,

Paul

20 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Very patient while I made up my mind…

Very patient while I made up my mind what to buy. Excellent advice from Anna.

19 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Was served by Kiona today in king…

Was served by Kiona today in king street. She was extremely helpful and tentative. Blacks is lucky to have her.

19 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Walking boots, great service

Really helpful service from Angie at the Blacks store in Jersey. Took the time to listen to my requirements and after trying on many shoes, we found the right ones. I didn't feel rushed and Angie was really knowledgeable. Would recommend for walking shoes/boots.

18 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great shopping experience

Hannah at Blacks Outdoors is fantastic! Her expertise and friendliness made my shopping experience a delight. Highly recommended for personalized assistance.

17 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Amazing service

Amazing service from Angie and the other female staff member working there today. They were knowledgeable and attentive and really helped me with the items. Angie remembered that I’d been in a few times looking for a particular jacket for my son and as soon as she saw me she mentioned it and checked if they had one. Great friendly service.

17 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Sussy

Shop assistant Sussy and her approach and help.

16 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great customer service

Went to get some warm weather wear for a trip and Hannah couldn’t have been more helpful!
Had a great knowledge of product, had some great recommendations and most of all fantastic customer service all round!

13 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Great help from Anna

I was searching for a warm fleece and waterproof jacket. I found all the staff really friendly, Anna was especially helpful and spent lots of time going through all the various options, comparing reliability of waterproofing vs cost etc., of the different jackets available. I would definitely recommend the team in Black's, Jersey for their helpful advice and great customer service.

15 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I needed two pillows for a camping trip…

I needed two pillows for a camping trip to Namibia. I greeted by the shop assistant, Anna who was extremely helpful and knowledgeable and gave me terrific advice. A great shopping experience.

15 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Staff member Chlodie was a very…

Staff member Chlodie was a very pleasant and polite young lady. Service with a smile.

13 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Anna was super helpful

Anna was super helpful! Provided lots of knowledge in the products and helped tailor our purchase to our specific needs.

13 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

It’s all about customer service.

Customer service makes all the difference between buying online and face to face attention. So nice to find a company that still values its customers. Hannah went out of her way help and is a credit to the store. What a difference to my previous visit to town where the staff were more interested in chatting amongst themselves!

10 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I bought some ski mittens for a friend

I bought some ski mittens for a friend, I had no idea what to get but Hanah was amazing, most attentive and knowledgeable. I had been to a competitor earlier but left due to poor service. I was pleased I met Hanah, thank you
Great product and perfect fit

6 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Fast and friendly service from Sussy…

Fast and friendly service from Sussy helping me buy my new Merrill’s. Thanks

10 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Fantastic customer service as always

Fantastic customer service as always, very pleasant staff who, are happy to help.

8 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

I was served by Hannah today and she…

I was served by Hannah today and she was incredibly helpful and a pleasure to deal with. I will always recommend Blacks

6 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Hannah was very helpful

6 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Classificada 5 em 5 estrelas

Helpful knowledgeable service

Served by Hannah, confident, knowledgeable, helpful. Although I'd done some preliminary reading about outdoor clothing, about which I knew next to nothing, I didn't really know where to start looking for actual items. Hannah quickly understood that I was looking for something warm, dry, rainproof, windproof and quickly led me to the right stuff. She made my shopping easy & pleasant, otherwise it could have been bewildering.

6 de janeiro de 2024
Opinião espontânea
logótipo da Blacks - Jersey

Resposta da Blacks - Jersey

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais