Bord Na Mona Recycling 

I as are your other reviewers very disappointed in the service provided to speak with an operator it’s not rocket science twice last week I was cut off after a 30 minute wait I needed to pay outstanding and get a bin replaced same yesterday and when a did after another 25 minute wait get through the male operator had no phone manners there is never any discount to encourage people to stay it a service of either put up or shut up and this unfortunate review didn’t even deserve 1st at this company is charging especially for the odd overweight you get a tx straight away well I will certainly be considering a change come June at least put some training back into company I am paying for two household surely a discount would encourage some to stay

Only giving one star as I can't give none. This Company are a scam. They falsley advertised a waste collection service in my area. Took my deposit and opened a fake account for me. Never delivered bins. After holding for 45 minutes on the phone to speak to someone they told me they were not going to operate in my area. Unfortunately though, they kept my deposit, despite initially saying it would be returned.

56 mins on hold to speck with an agent
Ridiculous !!!!!!
23 mins at first in the queue
Clearly under staffed
Quick to take money but when you have a problem they leave you waiting
Agent was lovely to deal with

I tried to pay my bill on line today
but I couldn't register ?pin number and not finding my account. Then tried to ring , I was 18th in queue and waited 35 mins. When finally I got through the assistant was very nice and took my payment. 6 months ago when my bill was due I had to post a cheque as I couldn't do it on line or by phone . Generally contact with your office is very poor and needs improvment

Brilliant service!Customer service vv.helpful

Speaking to 2 lovely people and they helped me out with my query.

Issue resolved by very pleasant staff at Customer Service Center. Happy !

The lady on the phone who's name I think is Marianne is from Athy.She was amazing.I was on the phone on hold for an hour due too technical issues which she explained.Then she chatted to me as payment portal was slow.Over all a lovely experience. Kind Regards Maria Kelly Kinnegad Co.Westmeath

Spoke with a very jolly upbeat woman who couldn't help me enough.

We've been using this company for years. Very surprised and shocked to see the bad experiences some other customers have had with them. They have provided us with an excellent service for years. Sorted out any payment issues promptly and efficiently. I actually had to call them today. Yes there is usually a wait time if calling them but when they answer they usually sort it out. Well, they did for me and hopefully they'll sort it out for others.

Scammers. Avoid. Missed bins collections. Over charging. Be ready for their lies when you complain. They make it very difficult to cancel and threaten you with breach of contract even though they didn’t hold up their end of contract by not collecting the bins.I cancelled and now they have debt collectors after me for a fee I don’t owe to them. Nothing but hassle avoid like the plague

I'm a long term customer and I've never had any issues with collection. I find Customer service great and speedy. The bin men always give my dog a big hello and a rub in the mornings 😀
Very happy with Bord na Mona

Worst customer service ever , took me 3 weeks to get thru in order to pay my bill . Nobody will ever answer, nobody will ever call back , nobody will ever email back , simply the worst company I’ve ever dealt with, mobile phone , banks , esb all so much better , horrendous customer service

After years of custom without missing a single payment, I decided to switch to a company with lower fees. Had to remind BNM to take their bins a few time, but that’s not an issue. What I found really jarring is that, despite leaving the direct debit active for them to settle the account, after a few weeks I received a collection letter for the last month’s fee. That’s without anyone bothering to give me a call or email first: “If we do not receive immediate payment of this overdue amount, your debt will be sent to a collection agency”. Called them next day, settled with the credit card; no apology offered. Still waiting on a receipt for that payment by the way. Why would I go back as a client?

Probably one of the worst companies I've ever had the displeasure of dealing with. Their website is beyond awful. When I try to pay for my bins MAJORITY of the time my "session times out", my money ends up in a void and doesn't bounce back, the only way to get the money to either be credited back on the website or be returned to me is to contact the company directly. The staff try to be helpful but they are limited in what they can actually do and their response is usually "this is a common issue". Well this has been an issue for 3 years now for me. I get so much anxiety topping up my account because on multiple occasions the money didn't go into my account but was removed from my bank never to be seen again. I emailed and called countless times whenever this happens. Getting through to someone is tough. At one point I was told that if I don't want to risk losing large amounts of money then I should try topping up my account by €10 or €20 at a time so that when this does happen I'm not losing too much... Well, I did that just now and surprise surprise, I managed to get €10 into my account and further €20 lost to the void. Now I'm scared to top it up by more despite knowing that I have to. When you're surviving on a single income, with 3 little children, paying €2000 for rent alone, along with all the bills constantly increasing, every little bit of money counts. I cannot afford to be losing €50+ at a time whenever I try to just simply pay for my bins. I lost €20 today already and probably will lose more. This company doesn't value its customers, there is never any compensation for the trouble customers have to go through, for losing so so so much money, and with it being such a known issue still nothing being done about it.

Found it difficult to finish paying online so waited about 30 minutes to talk to customer service.
Dealt with Michael.
He was extremely helpful and pleasant and apologetic.
Satisfied.

Waiting time almost 1hr, but since I was determined to make this payment today I was patient than last week I gave up.

Can’t get my glass bin collected. No one will answer properly it’s shoved to the next person. Pay app link keeps breaking down. Get texts pay up or bin won’t be collected. Had to bring my wheelie bin to the glass clientele at Lidl to empty it myself. Just might switch to another company

Have had a problem with paying through my online account a couple of times now. Great customer service (albeit with a wait), very helpful, friendly and fast. It's just annoying to have to call them because of issues with their site.

Lady I spoke to on the phone was very pleasant and helpful so that was great. The drawback is the long time to wait to speak to someone.