Bord Na Mona Recycling 

Been with company almost 25 years. Ri g to advise that house is sold and we are leaving the area. Told that there is a €50 closing fee and to leave standing orders in place to cover any last payments due. Rang on the day of house move to pay the exit fee ( which is refundable if you open another account) and again advised that we were moving. I left the DD in place for best part of a month but no payment taken. The other day I received a letter addressed to my old address via old neighbor from company requesting immediate payment or matter would be referred to a collection agency. Rang and paid the outstanding amount and asked to speak to the sender of the letter. Not possible. This level of repeated incompetence is hard to believe. Very disappointed in the company and expected better. I will not be returning to them so they can keep the exit extortion fee.

Great service always on Time
If you are paying a Bill.over, the phone be prepared to wait at least 30 mins but then when they do answer all the Staff are so helpful .

Had to wait for staff member for 10 minutes .Dealt with efficiently. Could have gone on line but was doing other things so don't know what that experience would be like .
Never failed to collect and plenty of notification of changes etc.
Good service..

Today I learned the best time to contact them is early morning, while trouble getting through to them during the day, doesn't take from the helpfulness of staff. They are always polite and courteous and bill is paid quickly. Reason for deduction of star is not for any fault in customer service,it's for trying to get through during the day is not always successful. Overall service is great, collections on time and plenty of notifications when your bill is due. No real fault at all so good service all around.

Automated payment system was out of order for a while. It took me an hour on the phone to get through to the representative of the company to make a payment. One hour of my life wasted. Online system is a mess. Very disappointing.

Bin's.... very helpful staff member .. Explained all plans clearly n guided me to best choice for me without any pressure.... couple things.. the costing of the recycling should be reduced. Also would appreciate a txt if pricing goes up as was unaware.. But overall well done

I rang your company FIVE times on June 30th to pay my bill, but was left hanging on for too long each time, I rang FIRST THING next morning at 9 01 and FINALLY got to speak to a “real person” after a few minutes, the person was very friendly and courteous and helpful, but really you should consider taking on more staff as it is very frustrating trying to get through to someone just to pay a bill!!!!!

Online account is a joke, you can do feck all without ringing them, 30 minutes waiting to get through to pay a yearly bill, IV had the same problem since I joined over 5 years ago, every year the same reply we are going to update our website, when? The staff member was helpful and took less than 5 minutes to pay. If there was a better service I’d switch as it’s the same pain each year

Took 20minutes on hold to get through to someone.
Was unable and have been since i joined log in online.no matter how many times i report the issue.
Charged over 20euro more this year not including the taxes and when i asked why there was no explanation as to why. Just wanted me to pay or get off the phone.

I found it impossible to log into my account and kept going around in circles so I had to contact them by phone. It took 30 minutes before the phone was answered and the music that played instead of calming was something else while I hung on. The girl that eventually answered was helpful and apologized for the delay. I worked for a company that had a standard of the phone being answered by the third ring. !!!!

Very helpful staff member who followed up on my request, 4 stars because there’s been a problem of late with collection of bins. Overall happy with the service, a % reduction in yearly fees for long term costumers would be appreciated!

This is a very bad company. They have failed to collect organic waste multiple times, even though they sent me an SMS saying they would. Every time I try to contact them, they try to shift the blame onto me—claiming the waste was contaminated, the bin wasn’t out on time, or offering some other excuse. It’s terrible service.

Great service

Absolute horrendous experience with Bord Na Mona. Endless brown bin not collected. Brown bin not collected 15 times over a 9 month period. Dreadful customer service. I'm mystified how this company is still in operation.

For years I've been asking bord na mona to decide if my balance is positive or negative in the home page, it depends on the weather, sometimes the same value is negative, other is positive. To get things worse , the payment engine starting fail thus week.

Several years of poor service, frequent missed collections and little effort to make amends. My neighbours and I have all experienced similar issues. The poor response when I contact them is appalling. Managers hide behind the agents who, unfortunately, have to deal with a litany of complaints. They provide no good reason for an ongoing pattern of missed collections, they sometimes give alternative dates but do not always follow through. I'm told it takes up to 48 hours for a manager to call me back! Have often had to wait two weeks for an alternative collection, with bags of rubbish accumulating. They have on occasion agreed to refund me for a failed collection but this has never happened. Not surprising! There are several glowing reviews on their website, yet there is no actual way to leave a review!! Perhaps they could spend less time fabricating and more time addressing their customer complaints. Time to change.... Poor service, consistently poor!

Gave them the benefit of the doubt initially when the issue of missed collections started, after months now of sporadic collections where our bins have not been collected at least on 5 separate occasions over a short period of time and no updates enough is enough.
Horrendous customer service and as for the collection service well it’s a joke at this stage

I found Bord Na Mona Recycling excellent. They are very efficient in collecting the bin most of the time. A day reminder before the collection day was a very good idea too. Chris one of the staff was an excellent man in dealing with customer. The only thing that may be a problem is an additional money to pay for governmental fee but not withstanding they are great.

Very good to answer phone sorted my payment straight away and was so helpful and patient

Useless, can't wait to be shot of them. NOT recommended. :-(