I would have appreciated the colour of the fenders to have been better matched, surely this just takes a moment?
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The service is good, delivery is really quick, and the buoys are excellent quality These buoys last a long time too and the clouds don't fade. My rowing club (on what is effectively a ship-canal-type... Ver mais
Really easy ordering online. When I emailed to check on delivery date they were very responsive and even said that they'd passed my query to the web team to highlight better the delivery timescales.... Ver mais
Clear easily navigated website followed by speedy dispatch. The buoys I ordered were securely packaged and arrived well within the promised time frame. Great service that I would use again.
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Europe's leading stockist and supplier of Polyform Boat Fenders & Buoys.
Informações de contacto
Units D1 & D2 Eastern Court, NR5 0JU, Norwich, Reino Unido
- 01543 279138
- info@boatfendersdirect.co.uk
- www.boatfendersdirect.co.uk
4,7
Excelente
392 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast delivery and well packaged
Fast delivery and well packaged.
Great product, I would recommend.
3 de janeiro de 2024
Great service with good prices
Easy ordering process and super quick delivery. Prices were spot on.
4 de dezembro de 2023
Excellent quality product and…
Excellent quality product and despatched promptly. FedEx unfortunately failed to deliver on ( previously notified) - 2 occasions.
Maxine at BFD was very helpful in getting it sorted in a friendly manner.
23 de novembro de 2023
nice product good price and quick…
nice product good price and quick delivery for a bespoke product.
6 de novembro de 2023
Great fenders
Fast efficient service from this company with good quality fenders delivered . I will use them again.
20 de outubro de 2023
Very good incall aspects
11 de outubro de 2023
Your sales lady was very helpful
13 de outubro de 2023
A**eholes
Ordered a red buoy and was sent a bright orange buoy. Tried to amicably find a solution with Gregg (the managing director) and even offered to return it at my own cost if they agreed to replace it. Gregg expected me to pay upwards of £10 to return the orange buoy, then accept a refund (not including the original delivery cost) and then buy a new one, including delivery. This essentially would have cost me double to get the colour I had originally ordered. Gregg took no responsibility for the misleading advertisement of a red buoy and started throwing around accusations which he couldn’t back up.
Avoid these fraudsters at all cost.
I expect a hostile reply as they have provided everyone who has submitted a 1 star review.
A company which has no accountability and respect for their customers.
25 de outubro de 2023
Opinião espontânea
Resposta da Boat Fenders Direct
Hi Jason,
I am not surprised to see your use of profanities in the subject title, it is in keeping with your aggressive and threatening nature we have encountered.
We do not sell orange buoys so you were sent out the correct product, the issue was and i quote the colour "did not fit the aesthetics of your gym" so basically you did not like the colour, you then expected us to send a replacement out with free delivery for a black buoy, we advised we cannot offer exchanges but would accept a return with a refund.
As a business this is simply not something we can do, if we have made a mistake we rectify it as the rest of our excellent reviews suggest.
We offered an amicable solution but it was not what you wanted, you then began to abuse, threaten and bully us until you got your own way (including tell me to shove our warranty policy somewhere), we did not relent and hence forth your 1 star review. We respect and are grateful to all our customers, however, we do not appreciate that kind of behaviour towards myself or my colleagues.
At all times we abided to our terms and conditions and returns policy that is clearly stipulated on our website. We have been in business for over 17 years and we are most certainly not fraudsters as you suggest.
You are entitled to your opinion and we are entitled to a rebuttal with the facts. Thankfully our customers can also see the many positive reviews that better reflect our products and level of customer service.
Great customer service and the fender…
Great customer service and the fender covers are amazing, great customisation
11 de outubro de 2023
The importance of fenders.........
.......Choose the best maker possible....you`re protecting an asset.
After comparing several traders on the Net, I chose B.D.F.
Not because they were the cheapest.......but because their site convinced me I was purchasing the best product available.....at a fair price.
The site was very simple to use but also professionally designed and easy to navigate.
All the info you need to make an informed desicion
Bought six fenders from them for £100.
Tracked and delivered in 3 days.
Just inflated them today, the 23rd Oct 2023.
Exactly as I expected. Good quality product.
.Well worth the money.
Good service and would use this company again...simple.
2 de outubro de 2023
Great service
Great service, delivery & price. They are easily inflated and are working just fine. No problems.
26 de setembro de 2023
Good service did what it said on the tin
2 de outubro de 2023
10 out of 10.
2 de outubro de 2023
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.