Bomb Cosmetics Opiniões 

119
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The products from Bomb are absolutely gorgeous . They are so well packaged and always arrive on time. I have bought many different products from Bomb and have never been disappointed.The prices are... Ver mais

Classificada 5 em 5 estrelas

Order from bomb cosmetics regularly, never had any issues, slight disappointment when there wasn't any boxes of mystery soaps on the website, do enjoy these not knowing what you are getting. One item... Ver mais

Classificada 1 em 5 estrelas

I always purchase bomb cosmetics bath bombs as my children LOVE them. Purchased them a bath bomb gift set at Xmas. They used one last week to find a sharp piece of plastic inside. Sent 2 emails to bo... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I wish the communication was better. I've placed an order on 19th, no updates about delivery at all until 25th September, I've asked for an update and then tracking suddenly appeared and my parcel arr... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cosméticos
  2. também em
  3. Fornecedor de produtos de beleza
  4. Loja de velas

Informação fornecida por diversas fontes externas

Bomb Cosmetics uses only the finest natural ingredients in an indulgent range of handmade bath treats, body scrubs, essential oils and gift packs.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

119 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

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4,1

Todas as opiniões

(119)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Reasonably Priced and lovely products

The products from Bomb are absolutely gorgeous . They are so well packaged and always arrive on time. I have bought many different products from Bomb and have never been disappointed.The prices are quite competative. I would highly recomend them.They have also sent me a free bath bomb and soap which I wasnt expecting so thank you very much.

8 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing....i ordered wax melts

Amazing....i ordered wax melts. Just thought they would be these little things. They were bigger and so much better. Loads in there. And they put in a free bath bomb and soap which were lovely 😍 thank u Bomb Cosmetics u defo are the bomb 😁 A***

4 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Cannot fault them

Order came super quickly. Products great. Did not disappoint. Mega beautiful scents. I wish I had known about Bomb Cosmetics a month ago when family over from Australia. Have now ordered some stuff to send over to them in the post !!

18 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

All soaps well wrapped and they look…

All soaps well wrapped and they look and smell great. I love the coloured polystyrene to keep everything safe.

5 de agosto de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi,

Thank you so much for your lovely review! 😊 We're so pleased to hear everything arrived safely and that you're enjoying the soaps.

Just a little fun fact – the packing filler isn't actually polystyrene! It's made from potato starch, so it's completely biodegradable and can even be popped straight onto your compost heap (or dissolved in water!).

Thanks again for your support – we really appreciate it! 💛

Classificada 5 em 5 estrelas

Order from bomb cosmetics regularly

Order from bomb cosmetics regularly, never had any issues, slight disappointment when there wasn't any boxes of mystery soaps on the website, do enjoy these not knowing what you are getting. One item was substituted, but that wasn't a problem. And nice to get a suprise gift. Thankyou

1 de agosto de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Substitutions made without asking.

Poor. I ordered 6 things and only got 3 that I ordered. All the rest substituted with items I don’t want or like but have paid for. Wasn’t asked if this was ok. It’s not. And to add insult to injury it appears I have to pay for the return postage. Do not order from these people.

7 de julho de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi there,

We're very sorry to hear about your experience.

We understand you've just spoken with our office. Unfortunately, the team member who normally deals with these queries was out of the office at the time, but we've now arranged for a refund to be processed for the unwanted substitute items.

As a rule, we would normally contact customers before sending substitute items, so we'd like to apologise that this didn't happen on this occasion.

Thank you for bringing this to our attention, and we're sorry for the inconvenience caused.

Kind regards,
The Bomb Team

Classificada 1 em 5 estrelas

Waiting for my order

Waiting for my order , I’ve sent emails messages on TikTok and Instagram. It hasn’t been sent and it’s been 5 days, no reply as of it. It was for a birthday present for tomorrow I’m going to have to cancel it .

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Love Bath Bomb Mega Box

Love Bath Bomb Mega Box. It is always great to have a surprise. Products are excellent and I look forward to bath time. Wish you still did petal face wash.

12 de março de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Thank you so much for your lovely review! We’re so glad to hear you’re enjoying the Love Bath Bomb Mega Box – there’s nothing better than a good surprise and a relaxing bath 😊

It’s also really nice to hear your feedback about the petal face wash – we’ll be sure to pass that on to the team, as we know how much it was loved!

Thanks again for your support 💛

Classificada 5 em 5 estrelas

Love bombs mystery bundles and body…

Love bombs mystery bundles and body buffers - use them all the time

4 de março de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Thank you for your wonderful review! We’re so happy to hear you’re enjoying the Love Bombs mystery bundles and body buffers, and that they’ve become a part of your regular routine 😊

We really appreciate your support and hope you continue to love them! 💛

Classificada 1 em 5 estrelas

Still waiting for a refund from a trade…

Still waiting for a refund from a trade order placed 3rd December for an item that was out of stock. Many promises that their finance team will action it but never do. Chased many times and still nothing. Will now have to raise the query with my bank. did not expect would have to do this.

26 de fevereiro de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi there,

I’m really sorry for the frustration this has caused, I completely understand your concerns.

Just to clarify, I can see the December order refund has already been processed through shopify. The outstanding refund related to the 9th February order, and I can confirm this has also been actioned. It should be showing in your account shortly, if it hasn’t already.

For future reference, as a trade customer we can also arrange for any out-of-stock items to be credited against your next order if that’s easier — but of course we’re always happy to process a direct refund if preferred.

Please let me know if the funds don’t appear and I’ll investigate straight away.

Thank you for your patience

Classificada 5 em 5 estrelas

I can't believe anyone has had a bad…

I can't believe anyone has had a bad experience with this company, I ordered the £20 bargain pack, wow, I'm still on a high about the quality. I've just this min ordered another one. What a super company, nothing involves Animal experimenting, that's the best news ever, Animals are to be loved, protected. Bomb cosmetics are fantastic, really fantastic. ❤️❤️❤️❤️❤️👍🥰🥰🥰🥰

19 de fevereiro de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Aw this absolutely made our day! 🥰❤️

Thank you so much for your incredible feedback. We’re thrilled to hear you loved the £20 bargain pack (and that you’ve already ordered another one 🙌). Hearing that you’re still on a high about the quality means the world to us.

At Bomb Cosmetics, being proudly cruelty-free is at the heart of everything we do. We completely agree; animals are to be loved and protected 🐰💚 and your support helps us continue creating products that are kind to both you and the planet.

Thank you for sharing the love and positivity. We’re so grateful to have wonderful customers like you! 💕

Classificada 5 em 5 estrelas

Frustrating situation made right 🥰…

Frustrating situation made right 🥰 ordered a set from the complaint months ago and it never arrived. Had tires to contact the firm with no avail but as soon as they realised still not received my order they could not have been more helpful and apologetic. Yasmin was lovely and apologised, refunded me the lost set and sent out a beautiful apology set to my son. He’s very happy and faith has been restored in the form after a whacky start. Will order again and look forward to sending some people gifts from the company in the future. Thank you

18 de fevereiro de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Thank you so much for taking the time to share this 🥰

We’re truly sorry again for the frustrating start but so pleased we were able to put things right for you, and we’ll be sure to pass your lovely comments on to Yasmin 💕

Most importantly, we’re thrilled your son loved the products too. Thank you for giving Bomb Cosmetics another chance and for restoring your faith after such a unusual start.

Classificada 5 em 5 estrelas

Lovely soaps

I purchased three soaps from Stock by Julie and we are very happy with them.

10 de fevereiro de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Thank you so much for your lovely review 💛

We’re delighted to hear you’re happy with your soaps 🧼✨ And a big thank you as well to Stock by Julie for stocking our goodies.

We hope you continue to enjoy them, and we’d love to hear which scent is your favourite! 😊

Classificada 5 em 5 estrelas

First time @ bomb cosmetics

First time @ bomb cosmetics

Very quick delivery & emails updated from start of purchase till delivered 🥰

I personally like the attention to detail of Bath bombs as well as how they are packaged, safe for transit.

Opted for a 15 mystery bundle fot my daughter and a bath melt for myself. So pleased with all Bath bombs provided, I know my daughter is going to be thrilled on her birthday 💞
Also super cute you gifted a cute bag & Bath melt presents, really thoughtful & appreciated.xx

Each Bath bomb smells amazing & unique in smell! Havn't taken the film of them yet & they smell lush

Can't wait to purchase the watercolours for little on (when they become available!) xxx

Again overall experience has been great
Thank you
Xx

29 de janeiro de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Thank you so much for your lovely review 💖

We’re absolutely thrilled to hear that your first experience with us was such a positive one! It means the world to know you were happy with the delivery updates, packaging, and all the little details we put into our bath bombs.

We hope your daughter has the most magical bath times celebrating! 🥰 And we’re so pleased you enjoyed your bath melt too (a little treat for mum is always needed ✨).

It’s wonderful to hear how much you’re loving the scents even before unwrapping them, that’s exactly what we hope for!

Thank you again for taking the time to share your experience and for choosing us. We can’t wait to welcome you back for your next order!

Lots of love,
The Bomb Team xx

Classificada 5 em 5 estrelas

Regular orderer, first time reviewer

We order regularly from Bomb cosmetics, namely their mystery soap slices. I would take full advantage of their bath bombs, but unfortunately, I have no bath.

Despite having weirdly sensitive skin - I react to products randomly with little rhyme or reason - I don't have an issue with their soaps. They're very rich and creamy, and don't dry out my skin. I've even converted my fiance to their soap.

Obviously, when purchasing the mystery boxes, you don't know what you're going to get, but for us that's part of the fun. It's like a soap lucky dip. There are some we love - mango ranks as my absolute favourite so far, the sea one is my fiances - some we were generally content with, and so far, only one we have really disliked. We got the piano keys soap in our most recent box, and I genuinely don't understand how anyone can enjoy the smell, it smells like chemicals used in a mechanics garage - I genuinely wondered if something had gone wrong in the batch, because I can't believe it was meant to smell like that. We also got a little free gift in our last order, which was very appreciated. It was a very sweet, llama print, drawstring bag, that will become my shopping bag for my wheelchair, as I can slip it over the handles.

The items are always packaged really well, with cute sustainable packaging, minus the packaging for the soaps themselves - why aren't we packing the soaps in greaseproof paper, or paper bags? They really don't need the single use plastic wrapping, plus it's a nightmare to get off. Cute paper packaging would seem a lot cuter and more appropriate for the brand, too. Overall, though, I highly recommend the Bomb Cosmetics brand and products, and will keep ordering for them. The quality is on par with another well known high street brand, in some cases better in my opinion, but for more reasonable prices and with free delivery over £30. Smells great, cleans great, and feels like a wee indulgent treat for yourself every shower or bath time. 😊

20 de janeiro de 2026
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Thank you so much for your lovely and honest review 💛

We’re so happy you’re enjoying the mystery soap slices! Even better that they’ve been kind to your sensitive skin and won over your fiancé too 😊 Mango and Dead Sea Salt are great picks!

We’re sorry Piano Keys wasn’t for you — fragrance is such a personal thing, but if anything ever seems unusual, please do reach out and we’ll happily check it for you.

We also really appreciate your feedback on the packaging. Sustainability is important to us and we’re always reviewing improvements, so thank you for sharing your thoughts.

It truly means a lot that you continue to order with us — we can’t wait to send your next mystery box! ✨

Classificada 5 em 5 estrelas

100% perfect

All off my stuff came on time in perfect condition. Got a free gift. Had to reorder my stuff as had ran out and they were the best bath products I’ve ever had. 100% recommend and would purchase again and again.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The wax melts are great!

The wax melts are great! I’ve been using them every night over the Christmas/New Year period and I’m very impressed.

The raspberry ripple, the pomegranate & the cosmo cocktail are my favourites.

Visiting family & friends have commented on how nice my home smells, and even a delivery driver complimented me on how nice it smelt when I opened the front door.

So I’ve ordered more! They really are lovely.

5 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Beware of substitutions!

I've been a customer of Bomb for over 10 years, but I was shocked to find they "substitute" items in your order if they don't have what you've actually ordered! I opened a parcel today to find someone had scribbled out what I'd ordered on the form and written something else as one thing I'd ordered (for a gift for someone else) was out of stock.
I've had no emails about this, no one in customer service had called or contacted me in any way to just quickly check what I'd like to do, or to offer me a refund on that item.
I've emailed a picture of the handwritten scribble over today.
I've seen on other reviews that people have been asked to return the substitution before getting the correct item, even though it was a deliberate and cheeky action by the company. How lazy of the packing team!
I expect my order to either be fulfilled or refunded and I won't be going out of my way to return something I didn't want or order.

4 de dezembro de 2025
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi there!

Thank you for getting in touch, and I’m truly sorry for the frustration this has caused — especially after being a loyal customer for so many years. We really do appreciate your continued support, and I completely understand why this experience would be disappointing.

Normally, our team will call or email customers to check if they would like a substitution when an item is out of stock. However, in the lead-up to Christmas, we unfortunately found that many customers weren’t able to get back to us in time, which then resulted in orders missing important dates such as birthdays and Christmas gifts. To avoid customers being left without a present altogether, we made the decision to substitute with the closest possible alternative when time was extremely tight.

Even so, you should absolutely have been informed, and I’m very sorry that you weren’t. As an apology, we also include an extra free gift whenever a substitution is made, but I completely understand that this doesn’t replace clear communication.

We’d like to make this right for you. If you can share your order number, I’ll be more than happy to refund the substituted item straight away — and of course, you’re welcome to keep the item free of charge. There’s no need to return anything you didn’t order.

Thank you again for letting us know, and I hope we can restore your confidence in us.

Kind regards,

Classificada 5 em 5 estrelas

Efficient and quick customer service

Order some body buffers , there was a delay with receiving the order , my enquiry was resolved quickly and efficiently. I also received a free gift as an apology for the delay. The body buffers are amazing and smell gorgeous would definitely buy again

4 de dezembro de 2025
Opinião espontânea
logótipo da Bomb Cosmetics

Resposta da Bomb Cosmetics

Hi there!
Thank you so much for your lovely feedback! We’re really pleased to hear that your enquiry was resolved quickly and that you’re enjoying the body buffers — and that the free gift was a nice surprise.

It’s wonderful to know you love them and that you’d buy again. We can’t wait to welcome you back for more treats soon!

Kind regards,

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