Bouncie Opiniões 938

Installed on my daughter car which was in a accident and there was NO NOTIFICATION from Bouncie.

I have been using Bouncie for 2 years and I have never had a problem up until now. I needed to use the roadside assistance that is included in the membership.
I call the 1800 number and go through the process of giving my cars location and all. At the end the guy tells me that I have to pay $95 because I used the roadside assistance 3 times before and you can only use it free 3 times in a year. I have never used the road side assistance through my Bouncie membership, NEVER! Then he proceeds to tell me to call the same number back and choose the other choice on the phone to verify that I haven't used them 3 times. So I ask him why can’t he transfer me. Then he gives a different phone number and tells me I need to call that number. Folks, it was the same people but a different phone number. I went through the same thing a second time. Was told I needed to call the number back and choose the other choice. The only other choice on the phone is to send in a reimbursement form. This tells me a lot. They do this a lot because the lady then tells me that I can pay and then get a reimbursement. Screw them! Bouncie needs to partner up with a better roadside company because these people are most likely ripping unsuspecting people off. I have never used their roadside company and I never will.

2 things: 1) it has become more glitchy lately but I cannot talk to someone to trouble shoot the issue. Historically, it worked great, so I need some verbal assistance instead of digging through lots of online info. 2) it says it cannot get the bill paid, but I see a receipt for payment in my email. I am confused and have been waiting on the chat now for 15 minutes. The leading questions are dead end since none of the options describe my issue. So far terrible customer service when you have billing or performance issues.

I ordered a unit for a 2020 Ford F150 - the website said they are compatible with the vehicle. When the unit arrived I plugged it into the port but it would not sync with the app. I chatted with the company online and they said it was probably the trucks OBD fuse. After a trip to the dealership - because that particular fuse is not easy to replace, they told me the port was working fine and showed my by hooking up their diagnostic computer to it. I sent Bouncie another note to let them know, same response. Wasn’t there u it but something was wrong with the truck. Meanwhile they are charging me the monthly fee. After another trip to the dealership to try the unit in a new truck just to make sure it wasn’t mine, the unit still didn’t work in the new vehicle. I got back in touch with the company - who were always quick to respond - and they then asked me to read them off the serial # on the Bouncie plug. They said they’d mail me out a new unit and to mail this one back. Two weeks later the new one showed up and it worked. But it only worked for exactly 9 days and then stopped communicating with the app. I unplugged it and tried it again but nothing. I went on to the app chat and saw that they were now charging me for two units - the one that never worked and the new one that worked for just over a week. I decided to cancel the service and am still waiting for the refund of the non working monthly charges. Had high hopes for this but that turned into frustration and disappointment. Wish I was able to write a positive review.

The design and concept are great, but the actual experience using the device as been a grade or two below mediocre. Not a single day without errors impairing its basic function ... wrong parking location (often half a mile away), missing trip data, frequent disconnect errors, etc. Customer service is responsive and even sent me a replacement device, but the problems persist. We live in a mid-size town with excellent cell coverage.

Keeps showing that it's disconnected even though it's not. Spontaneously says it reconnected then disconnected. Disappointed. :-/

The one star I gave is for the fact that when the service worked, it worked well.

However, today I tried to reactivate my Bouncie device after a period when I didn’t need it, only to be told by support that they are “moving away from” the network my device works on, that it will no longer work, and that I will need to purchase a new one at full price.

The only “discount” they’ll offer is a 2 month free subscription.

No trade in program, because (in their words) they “simply are not offering” one. I’m now stuck with a completely useless device and no way to track my vehicles.

And why would I bother buying another Bouncie device when I know they’ll probably just brick that one after a year or two because of another “network” change?

Thanks, Bouncie!

I would give thing 10 star it very accurate and it is easy to set up and easy to use

I use Bouncie for a couple of trucks that my employees drive. In supporting my crew, its a huge help to know things like exactly where where they are, low fuel, and start and end times for each day. I also use it for my family for timely fill-ups, and to monitor a teen driver.

It never worked. The response was always delayed and it always read my speed as going as much as thirty miles over the speed I was going. I had difficulty setting it up and now it’s tracking be going way faster than I am and sometimes showing me in different spots than I’m at

The website clearly says "free 2 day shipping." They shipped is by the slowest service possible. I ordered on 5/2 and as of 5/7 it is no where to be found. YET I am paying for the service I can't use because I don't have the device. Not impressed! Don't lie about shipping and don't charge me for service before I have the device. I will likely be sending it back. They are obviously not a trustworthy company.

Love the real time tracking and notifications

Purchased to monitor my 16 yr old son who just got his license. Amazing tool allows you to identify his location with ease, setup a notification if he roams outside a perimeter, advises me if he accelerate too quickly or brakes too hard. This product even notifies me when the battery is low or other vehicle maintenance.

Events happened that prompted me to look for a device that I could always know where our automobile was. I found Bouncie and have never regretted it. It is more than just a GPS for the car, it shows you when the fuel is low, it shows you if there are issues with your engine and what the codes are. You can set up reminders to get the car serviced. I have it on an older car that does not automatically send me notifications so this feature is way cool. I can set up geo-circles to see when my son is entering or leaving school, work, friend's houses, etc. I can see if he's going over the speed limit, if he hard brakes or accelerates to quickly... I was stalking him when I first got it but now I just have some notifications set up and rarely look at it... It's just nice to have peace of mind and Bouncie gives me that... I HIGHLY recommend this device for parents with new drivers. The subscription is only $8.00/month and worth every penny!

Lifesaver for us having an elderly parent driving but occasionally takes 5 minutes to update. Normally it updates every minute. When we are trying to help her drive, it is mighty inconvenient when it doesn’t update properly. We live in a metropolitan area so that shouldn’t be an issue. Other than that...no complaints!

works 95% of time. Have had instances where it couldn't connect possibly due to heavy volume, I assume.

Outstanding app. It has helped me keep track of my son who has special needs while giving him a sense of independence. Highly recommend.

Bouncie is amazing ! It helped us in so many ways and is so user friendly !!!!