Brayleys Cars - Brayley Nissan Birmingham Opiniões 

Friendly and prompt service. Was kept updated when required.

I brought my Leaf in for a service and waited for it, the service team were friendly and helpful, after a couple of complementary coffees, I was told my car was ready to go,
Really pleased with whole experience

My life and work has been put on hold for over two months by Brayley Nissan in Birmingham. My Nissan Qashqai has been in their garage for over two months. They said that they need to replace my engine and need approval from Nissan. This approval has not been got since two months and as if that is not enough, they have refused to offer me a Courtesy car. I have made daily calls to their customer service and everyday I speak with a man called Oliver in Brayley Nissan and have sent several emails to Brayley Nissan Service manager. A person called Graham. Initially they said that they have no courtesy car available as all their cars are booked in advance. And then two weeks ago, they booked me for a car tomorrow 08/04/2026. When I called them today to find out what documents they will require for the car, they said they will no longer offer the courtesy car because there is no parts in the world for my vehicle. I have called Nissan and they said that it is just a supply chain issue. They have sent a claim to Nissan which has been returned back to them several times because Nissan is requesting for additional information.
This is my second Nissan Qashqai having bought the first one in 2015 from the same Westway Nissan now Brayley Nissan. I have never experienced this low level of customer service in my whole life and I need somebody to help me please.
Brayley Nissan has not returned the claim for over two weeks now because they have refused to carryout a cylinder leakage test as requested by Nissan. They have frustrated me and I do not know where to go for help other than social media. Someone please help me.

Has anyone seen this post for help. Please let me know.

A very quick and easy transaction! I saw a car advertised that piqued my interest and phoned to check it was still in stock. I spoke to Harry, a very personable and helpful young man, who confirmed that the vehicle was on site. I visited Brayley Nissan at Streetly, Harry met us and was very knowledgable and courteous. Decision made, paperwork completed and I picked my new car up 48 hours later. Harry was showing us the rudiments of the car when he noticed a fault light on the dash. He reinstated us back in the showroom with a cup of very nice coffee whilst the issue was dealt with. This was carried out quickly and efficiently in the service bay. All in all, a very happy experience and I wouldn’t hesitate to recommend Brayley Nissan. Incidentally, I was happy with the part exchange value of my old car, and all of the other sales staff that we came into contact with were friendly and courteous. Thank you to Harry and all the team.

I suspected a problem with steering and was met by very friendly welcoming staff who very kindly did a free test drive and reassured me that there was no fault discovered

Was greeted in the car park immediately on arrival and was able to safely hand the car over. The service as far as I can see was done satisfactorily and the vehicle was ready within the time stated. Hospitality good several times was asked if I wanted a drink.

Danielle and Gavin was amazing when my mum went to pick her car from the moment she walked into the show room to end they was with her the entire journey I cant thank them enough

Care was serviced quickly

I recently received my 3rd nissan qashqai and was still amazed at the level of service received from Claire, she listened advised and explained what I was unsure about, never felt pushed always patient, I would encourage you that ask for Claire Haywood to help you
Good job always

The lady (whose name I think was Jade) at the streetly branch was very friendly and helpful. My car was promptly booked in for a service the following day.
Upon dropping off my car and picking it back up I had a warm welcome and the service team were all friendly and helpful

Very welcoming. Thanks yoor service

I was looked after by Danielle who was very informative very efficient and made the whole experience easy and fun . Couldn’t rate her and the team anything less than a 5 star experience

Welcoming efficient receptionist. Easy booking system. Work carried out on time.

Brayleys Cars, Sutton Coldfield have been amazing again, having just purchased our 4th Nissan car from them, the staff especially Gavin, are very attentive, they listen to what you require and go out of their way to help and support you in any purchase. The after sales is equally excellent. We would never buy from any other retailer.

The staff were extremely helpful and friendly. The check in procedures are seamless.
Although the repairs to my car couldn't be completed on the same say as my MOT and service, the staff (particularly Zoe) were extremely considerate and sourced a courtesy car for me.
I would recommend the garage from a customer care point of view.

Rang on Tuesday 17th March & made an appointment to view & test drive a 73 plate Juke on Saturday 21st March at 9am. There followed several courtesy calls & a personalised video of the car through the week.

Arrived promptly on the Saturday morning, following a 50 minute drive, to see the car sat on the forecourt that clearly hadn’t been washed or prepared for my visit. The salesman apologised about this, as the car for some reason had been missed off the valeting list & that they had spent £800 on the car of their own free will so that it was in the best possible condition. The car was opened & we were left for 10 minutes to look around it, the salesman returned & although dirty, we told him we were still interested & ready for the test drive.

He said he’d go & check but wasn’t sure if the car had been safety checked!!! Five minutes later he came back & said I couldn’t test drive the car I was interested in but could take another one out of similar spec to see if I liked it.
I couldn’t believe what he had just said, test drive ANOTHER car to see if I wanted to purchase a totally different one.

I complained & asked to speak to the manager, who appeared & was very dismissive from the off, saying he couldn’t let me drive the one I wanted as he could t guarantee it’s safety ( despite being earlier told that £800 had been spent on it) but it “SHOULD be ok if I’d driven another one of the same spec & year” he seemed totally unmoved & not at all bothered that we had travelled all this way for a test drive on a car that we were genuinely interested in, only to be told that we couldn’t. The salesman, probably sheepishly, didn’t reappear.
Naturally we drove away, angry & totally bewildered by what had just happened. Comically a mile down the road I received a call from the salesman asking me if I’d driven off with the keys, as they now couldn’t find them, I tactfully replied I hadn’t even seen the keys & that he’d opened the car from the showroom.

Fast forward 3 hours & I’d rang about another Juke at a Vertu Ford garage, made an appointment to find the car cleaned inside & out, ready to be viewed, taken on a lengthy test drive & treated like royalty compared to Nissan Birmingham. I consequently purchased the car & will collect in 48 hours.

The difference between the 2 garages was unbelievable - polar opposites, one was polite, welcoming, informative & accommodating - the other was Nissan Birmingham!!

My advice after this experience would be that if you like the brand & want to buy a used Nissan, like I did, go to a rival dealer to be treated in the way you should be.

Danielle and Harry were very helpful and informative. Kept in touch throughout the process of reserving to buying the car. Arranged delivery and car arrived on time spotless. All paperwork completed easily online. Recommend Brayleys Birmingham

Staff are welcoming and efficient. The service and MoT were carried out as expected. I was kept informed by text and phone. A good experience.
Parking is poor!

Service was prompt and precise excellent service delivery

Very helpful staff, great experience would definitely recommend