Brew Box Coffee Opiniões 

21
•
TrustScore: 2.5 em 5

2,7

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Informações sobre a empresa

  1. Torrefação de café
  2. também em
  3. Coffee Shop
  4. Loja de café

Escrito pela empresa

Ireland and UK's leading specialty coffee subscription serving happy coffer lovers all over the world every month. Discover carefully selected coffees from the world's leading roasters from a box at your door. Available as a subscription, one-off or gift box. You have complete flexibility, pause, skip or cancel at any time.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(21)

1 opinião nos últimos 12 meses

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Classificada 2 em 5 estrelas

Cheap beans?!

Price was average for train restaurant and employees done good service so not one star but two.

I ordered double espresso, nearly no foam means beans were roasted long time ago, possibly over half a year ago.

It was dark roast so less healthy and less tasty roast. It tasted like cheap grocery espresso made in cheap machine which is especially weird considering their machine looks expensive and high quality one.

15 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unfortunately it seems like they are…

Unfortunately it seems like they are going/have gone out of business, they just haven’t let anyone know about it. I haven’t received one normal order since December, and they haven’t responded to my latest email asking for a refund. I took my debit card info off the website as there was no other way to cancel my order, but they’ve still been trying to charge it. It’s too bad, we really enjoyed it while it was working properly.

28 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Unfulfilled Orders with no explanation.

I currently have 3 unfulfilled orders, with multiple orders being cancelled with absolutely no explanation. I’ve received 1 bag of coffee since the first two weeks of January and yet I’m meant to have coffee delivered every two weeks.

6 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No delivery and radio silence

Ordered the coffee advent calendar before Christmas, I gave the company a lot of leniency due to the holiday season but it's now been three weeks where it should have been possible for them to ship within a couple of days. They're not replying to emails, their website has not been updated and they have been inactive on social media for over a month. Tread cautiously it looks like there may not be anyone there.

17 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered a coffee Advent calendar and it…

Ordered a coffee Advent calendar and it was supposed to be delivered before Christmas but still waiting on it. I have sent three emails now asking where it is as never got a tracking number but still no one has got back to me or even acknowledged my emails. My money has been taken from my account but no product. Still waiting for a reply. Very poor customer service.

17 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best gift!

Ordered the Brewbox coffee advent calendar for my husband, he absolutely loves it said it’s one of the best gifts he’s ever received!

28 de novembro de 2024
Classificada 1 em 5 estrelas

Poor Service


#13759 - 11 Jun, 2024 Paid Unfulfilled €50,04
#13719 - 24 May, 2024 Paid Fulfilled €48,45
#11235 - 09 Sep, 2022 Paid Fulfilled €36,00
#1836 - 15 Mar, 2020 Paid Fulfilled €18,60
#1142 - 16 Oct, 2019 Paid Fulfilled €45,60

As you can see I've given this company a fair shot however, in the five years since they've been in business to my knowledge there has been no improvements. It's a great idea...coffees from different roasters from one subscription however the execution in my experience has been abyssmal. I decided to give them another go May of this year and ordered on the 24th...my address autofilled incorrectly so I immediately contacted their customer service team and they said it would be rectified. Great happy out. Their website said orders would be shipped the 29th however by the 30th I had recieved no further information to confirm shipment so I reached out again. The customer service team said it had been shipped however I got notification from DPD the following day to say they had picked up the parcel that day. Still no tracking link from Brewbox though even though they said they had sent on these details so me. Anyway order arrives the 1st and I see they had not updated my proper address on the package and the coffee in the box is totally different to what I ordered. However, the coffee is still good and this is the end of their May run I decide to give them another go. I cancel the last submission and make another one as this seems to be the only way to update my address properly given their terrible website and customer services failure to do so. I order on the 11th of June, it says they ship the 12th. By the 24th of June I've heard nothing so I teach out to the customer service again. They reply "Apologies for the issues, I am looking into it and will have your order resolved to ship tomorrow." I get no further communication or a tracking link until the 27th of July when again DPD contacts me to to say they had picked up the parcel that day. I expect I will get the coffee tomorrow but don't hold out any hope that it'll be the coffee I ordered. I have cancelled my subscription as of today and do not intend on giving this company another shot. Such a pity....I have used many Irish coffee subscription services over the years and love the idea but it can't work without communication and accuracy.

11 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you for facilitating my enjoyment…

Thank you for facilitating my enjoyment of excellent coffee beans from around the country and across the globe, the pleasure of morning would be much reduced without my Brew Box subscription

14 de maio de 2024
logótipo da Brew Box Coffee

Resposta da Brew Box Coffee

Thanks so much Fiona, we’re so happy we could make your mornings that much better!

Classificada 5 em 5 estrelas

We recently bought a new coffee machine…

We recently bought a new coffee machine & subscription from Brewbox.ie and we're delighted with both!

A great monthly selection of coffee beans delivered to your door each month, it really is a great service.

They also have a great range of bean to cup machines available at competitive prices, perfect for any coffee connoisseurs out there.

Would highly recommend to anyone reading this review.

Thank you!

7 de março de 2022
Opinião espontânea

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