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I purchased an item, order no: 8600011569 online and it does not work. I raised the issue on the online form on 28th December and have not got a response. I was given a number of 0300 1246485 to make direct contact and no one answers the phone

Enjoyed a wonderful Christmas lunch at the Braintree Garden centre today. Food was superb and the table service was faultless. Lovely decorations too. All staff very friendly and helpful. Great value for money. Well done - we look forward to returning next year!

I DECIDED TO RETURN THE ARTIFICIAL GRASS I PURCHASED AS THE QUALITY WAS UNACCEPTABLE TO ME, TO MY HORROR I COULD`NT GET MY MONEY BACK ONLY TO BE OFFERED A VOUCHER WHICH COULD ONLY BE SPENT AT THE SAME BGC I REQUESTED TO THE MANAGER THAT I WOULD LIKE MY MONEY BACK AS THE LAST TIME I VISITED THE GARDEN SHOP WAS SOME 14-15 YRS AGO THIS FELL ON DEAF EARS BE AWARE CUSTOMERS SHOP ELSEWHERE IVE GOT A VOUCHER WHICH IS USELESS TO ME AVOID THIS GARDEN CENTRE IVE JUST GIFTED THEM £25 DONT SHOP THERE

Had a Christmas dinner today at Bridgnorth Garden Centre and it was really lovely! The table was nicely decorated with some crackers and the waitress, Jess, was a pleasant friendly and efficient woman who made us feel very welcome. The food was tasty, hot and just the right portion size.
Thank you that’s started Christmas off nicely!

On collecting my grandmother from the store following her shopping visit we needed to return an item she just purchased.
We entered the store through the entrance to the right is a desk with a sign over "exchanges and returns" - as you would expect.

We were advised my a member of staff named Maxine returns are done at the till ( the opposite side of the store) next to the exit. The other lady sat behind the desk doing nothing.

I advised the sign needs to be changed, and was told you ask here and we take you over. As we were walking over, (my grandma struggling with a walking aid) Maxine came bouncing over and exclaimed " we are expecting you over there". to which i said "we are on the way, my Grandma struggles to walk, have some respect" . And to my amazement, she replied "You should have left her in the car"!
The comment to leave my grandma in the car, is disgusting and unacceptable. For a store with an elderly target audience, this attitude should not be displayed.
I requested information on the complaints procedure, to which no one knew, and on the website this isn't clearly accessible either!
To add about this member of staff, Maxine, on a a previous visit she was on the tills with a younger lady and she was bullying the younger lady, trying to belittle her in front of the customers!

1)This lady should not be working in a public facing role!
2) Remove the sign and clearly sign post where returns are transacted.
3) Give staff training!
4) Clearly document the complaints procedure.

Took my daughter to see santa today. We come each year. Never experienced such a sham as I have today. No professionalism, The santa you've replaced the last one with. Was he drunk? He couldn't pronounce the kids names.. how could santa not know the names? Then his phone ringed in his bag and he tried to tell us it wasn't his and he didn't have one. But proceeded to rummage though his bag at side of his chair to get at it. He didn't seem like he wanted to be there and missed out what parents had wrote about their child and just skipped to what they wanted for Christmas. The Mrs claus was abrupt in her speaking and wasn't very knowledgeable about how to address the children even though tried her best to sort out the mess. Was like you had just grabbed 2 passers by to cover santa and Mrs claus. My daughter gave over santa a letter for him. He said.. " thanks ill make sure that gets to the right person" after that comment there's my daughter asking if he's not the real santa.. like what on earth.. picture time at the end and the santa didn't smile or anything just leaned over. The whole experience wasn't worth a free walk in. Let alone £19.99. Like normal I let the elves at checkin know my daughter is autistic so a appropriate gift is given. Anything will do but nothing she can injur herself with. You given her a needle set that makes a picture. Like 500 needles in a bag. With sequins on to make up a picture. This is no good for any 9 year old never mind a one that's autistic. Sorry santa and Mrs claus but this isn't the job for you. Please either go back to the santa from previous years. OR may I suggest you interview other candidates that will bring your Christmas grotto experience back up to a normal standard. I hate to write things like this but after that I had to. Its very sad

Visited the BGC in diss and it wasn’t a pleasant experience. Happy for mistakes to be made but the lack of professionalism that comes with it is what ruined the experienced.

Ordered food and drinks and only part of the order arrived. When we enquired about the missing part there was a huge debate because they stated it had arrived or not even been ordered but we had a receipt. For such a simple resolution it took forever to resolve and then the lack of professionalism by the staff after made it not enjoyable at all. The staff who were made aware of the error continued to look at our table and speak with each other whilst pulling faces. For someone who manages over 40 members of staff on a weekly basis coaching customer services, this was extremely disappointing to witness.

It’s a shame as the coffee was nice, but probably won’t return due to today experience.

Superb Christmas dinner at Brigg Garden Centre today. Super at table service in a great Christmas atmosphere. Good value too. Well done to all involved.

Had Christmas lunch today in Braintree,really enjoyed the meal. Becci our waitress was brilliant 👏. Perfect service from her and a very happy delightful lady that made us smile.

My recent visit for Levingtons Compost was for sale with a saving of £ 5.48 if buying 2 bags. I also found a coat at a greatly reduced price so I had a most successful visit. Ending with a most personable friendly member of staff at the till. Many thanks and a recommendation for the staff member named Annie G.

I have been coming to this garden centre / nursery for over 38 years - now Tansley Barn in Matlock/ The restaurant has gone steadily down hill since being taken over by British Garden Centres. Today the Steak and Ale Pie (from the Specials Menu) was all but inedible. It was far, far too salty and the pastry was way below the usual standard. I have to say the vegetables were adequate and the carrots superb, but the rest was so salty it ruined the whole meal.

This Garden Centre was aquired from Wyevale when they sold all their garden centre's. We go into the Restaurant regularly to have lunch as a family. Facilities are good and dogs are allowed in a separate marquee extension. Food is constantly excellent. Staff are friendly. Good choice on the menu and specials including vegetarian. Food always comes out quickly. Prices are average but more than made up for by the service and menu choice. Afternoon tea is by appointment and excellent.

Bought plant online. BGC sent me wrong plant. They would not refund or send me appropriate packaging to return a live (now larger) plant. They expected me to return in perfect condition at my own cost.

Delivered on time, driver was helpful, friendly and unloaded the wood store safely.
Good value.

The delivery was in good time and delivered by a very helpful man. The product was clean and easy to handle.

Great service for a difficult customer! We live outside the UK so we weren't a straightforward transaction. However, everyone we dealt with was so helpful and we received our table and chairs with the minimum of fuss.

I received the gift card 2 days after I purchased it. This gift card is a Christmas present for my mum.

I revisited a garden centre that I used to visit on a regular basis. Hadn’t been for a few months and was very disappointed with what I was greeted with.

I ordered the brunch omlette and the size of this food item had halved in size. Very very disappointing especially when the price had increased.

Will not be returning.

Irton garden centre breakfast. Very disappointing, eaten here a few times before but the other day we called in and it was inedible. Sausage sandwich clearly micro-warmed up sausages horrible bread, way way too much margarine … so disappointed, the coffee was so weak it may as well have been milk an water, complete waste of money.

We ordered in store with a promised delivery within 2 weeks it’s now week 3 no delivery and no one seems to know where our order is or when it might be delivered. Call backs are promised when we ring the store but they don’t always happen.
£1300 of our money gone and nothing to show for it