I originally signed up to get my dogs a box as a one of treat, with the free new bed! The bed is still going strong a year later, and my girls still get their box every month 😊 they even gave me an... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My dog gets so excited when his BusterBox delivery arrives So far, the toys have been a massive hit. Especially considering he wasn't much of a toy dog when he first came to us. The treats, although... Ver mais
My son took out buster box when he got his puppy and started his first job. He had it for a year the products were great in there. He decided to cancel as the dog had more toys than a toddler. It... Ver mais
We are receiving buster box for the last 4 years and we absolutely love it. Harley does be so excited every month when he sees the box, because he knows it's for him and full of exciting toys and tre... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)
Informações de contacto
Grange Drive, Dublin 13, Reino Unido
- www.busterbox.com
4,4
Excelente
3 mil opiniões
Respondeu a 47% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really friendly staff and my dogs very…
Really friendly staff and my dogs very really excited every month for their boxes, they literally try to chew open the box! Thanks!
20 de outubro de 2025
Opinião espontânea
Resposta da BusterBox
Thanks so much, Jade! 💚
We’re so happy to hear your pups get that excited every month — that’s exactly the reaction we love to see!
Our team will be thrilled to know you’ve found us friendly, too.
Give your dogs a big hug from all of us at BusterBox! 🐶📦✨
♥️ The BusterBox Team
My Stella loves her busterbox -toys and treats
I receive a busterbox once a month and my puppy absolutely loves it, she loves playing with her new toys, soft toys and chewy toys, and she always loves any new treats she gets, there are 3 bags of doggy treats and 3 toys. They are different toys and treats every month which adds to her excitement
18 de outubro de 2025
Opinião espontânea
Resposta da BusterBox
Thanks so much, Toni! 💚
We’re thrilled to hear that Stella loves her BusterBox — it sounds like she’s having so much fun with her new toys and treats each month!
We love keeping things fresh and exciting for our pups, so it’s great to know she’s enjoying the variety. 🐾🎁
Give Stella a big cuddle from all of us at BusterBox! 🐶💞
♥️ The BusterBox Team
Unable to cancel will have to complain to the bank
my partner has emailed this company 4 times over the last last 6 months to cancel this subscription, they never cancel and keep taking £30 a month and providing even worse treats and toys - avoid at all costs
16 de outubro de 2025
Opinião espontânea
Definitely a decrease in quality of…
Definitely a decrease in quality of toys and treats, including quantity. Wonder if it’s because I’ve set to cancel?! Don’t bother signing up if you aren’t 100% sure you want it as they don’t let you cancel until the subscription is up, which you have to set to cancel yourself.
15 de outubro de 2025
Opinião espontânea
Ridiculous amount of spam emails
Ridiculous amount of spam emails. Multiple a day with misleading subjects designed to lure you in to read them. Some of them can actually be quote alarming to see pop up until you see who its from. Bad first impressions of the company so no way would I join them
15 de outubro de 2025
Opinião espontânea
Resposta da BusterBox
Hello Jack,
We’re really sorry to hear that our marketing emails have left a negative impression — that’s certainly not the experience we want for anyone.
Our goal is always to share offers and updates that might interest dog owners, but we completely understand that too many emails can be frustrating.
We’ve tried reaching out to get your details so we can remove you from our mailing list immediately, but we haven’t yet heard back. If you could please contact us at support@busterbox.com, we’ll make sure your preferences are updated right away. Unless we know your email, we are not able to help.
Thank you for your feedback — it helps us improve how we communicate, and we truly appreciate you bringing it to our attention.
Kind regards,
Mandy
BusterBox Manager
Amazing
Amazing. My little boy loves everything in his box, gets so excited when his package arrives. Thank you Buster Box, couldn’t recommend enough!
7 de outubro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Ffion,
We’re absolutely thrilled to hear your little boy is loving his BusterBox! 🐶🎉 His excitement means the world to us — that’s exactly what we aim for with every box.
Thank you so much for your kind words and recommendation, it really makes our day!
Big tail wags from all of us at BusterBox 💙
Great box
The toys are good quality and my pup loves them.she plays for hours with them .the dog bed that came free is very much loved by her and two of my other fur babies too .
19 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Jane,
Thank you so much for your lovely review! 🐾 We’re so happy to hear your pup is loving her toys — sounds like she’s having a blast! It’s great to know the free dog bed is a hit with the whole furry family too. 😍
Sending lots of tail wags and cuddles from the BusterBox team! 💙
Great quality products Good variety of…
Great quality products Good variety of products too. My dog loves his buster box he can’t wait for the next one
Ted loves his free bed . Thank you and we look forward to the next box 🐶
15 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Pearl,
Thank you so much for your wonderful review! 🐾 We’re thrilled to hear that Ted is loving his BusterBox (and his free bed too — what a lucky pup! 😍). We can’t wait to send you both your next box of tail-wagging fun!
Lots of love from the BusterBox team 💙
Something different everytime
Something different everytime, my dog loves getting his buster box
17 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Jane,
Thank you so much for your kind words! 🐶💙 We’re so happy to hear your dog loves his BusterBox — we love keeping things fresh and exciting for our furry friends each month!
Big hugs and tail wags from the BusterBox team! 🐾
Busterbox
I was very pleased with Busterbox at the start. Toys and treats good quality, most of the time, however, any problems were quickly resolved without any issues.
About 8 months into my subscription, I unfortunately lost my dog, it was sudden and unexpected, two days later my busterbox arrived, nobodys fault, just bad timing. It hurt so much as my boy loved receiving his monthly box, he used to get so excited. Anyway, I contacted busterbox to cancel my subscription, my subscription was cancelled, as a one off "This is a one-time courtesy and will not apply to any future subscriptions with BusterBox in the event of cancellation mid-subscription".
31 de agosto de 2025
Opinião espontânea
Resposta da BusterBox
Dear Jacqui,
We’re truly sorry to read about your heartbreaking loss. 💔 Losing a beloved companion is never easy, and we completely understand how painful it must have been to receive a box just after.
I’m glad our team were able to support you quickly and cancel your subscription during such a difficult time. Please know that our “one-time courtesy” wording is simply standard policy language, but in reality, we always approach situations like yours with empathy and care.
Thank you for being part of the BusterBox family and for sharing your boy’s excitement with us – that means the world. Sending you lots of love and comfort during this time. 🐾❤️
Warm regards,
The BusterBox Team
Loved by humans and dogs!
We have been receiving Buster Boxes for a number of years.
The toys are amazing and the treats are different and if not enjoyed by our dog who is incredibly fussy the my daughters dog enjoys them.
Best part is watching our dog opening the box himself (not the mess but hey ho!)
Any issues have been resolved by customer services very quickly.
I am always telling people about these boxes because we love them.
14 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi there Nina,
Wow — thank you so much for being such a loyal part of the BusterBox family! 🐶💙 We’re thrilled to hear you’ve been enjoying your boxes over the years, and that both pups are getting in on the fun (even the fussy one 😄). Watching them open their boxes is definitely one of the best parts — mess and all!
We really appreciate your kind words and recommendations, and we’re so glad our customer service team has been able to help whenever needed.
Sending big tail wags from all of us at BusterBox! 🐾
Great Service, Great customer support
Been with Busterbox for years now.
Every time my dogs dietary needs change, preference in toys or any other changes pop up, they're so quick to change & accommodate the request.
One of the best & nicest support team i've come across
12 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Ryan,
Thank you so much for your amazing feedback and for being part of the BusterBox family for all these years! 🐶💙
We’re so happy to hear our team has been able to accommodate your dogs’ changing needs — we know how important that is. Your kind words about our support team truly mean the world to us!
Big thanks (and tail wags) from everyone at BusterBox! 🐾
DO NOT SUBSCRIBE
DO NOT SUBSCRIBE, MASSIVE CON!!!!! My partner foolishly subscribed to this and after months of being sent RUBBISH !! She was told she could not cancel and they would address her concerns ,just got to the shop and buy your dogs toys and treats they do LIKE ,please be cautious when using these !!!!
13 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Adam,
I’m really sorry to hear about your experience. We’d love the chance to look into this properly and make things right for you. However, we haven’t received any reply to our request for more information (such as the email linked to your subscription), which makes it difficult for us to investigate.
Could you please email us directly at bark@busterbox.com or reply to our Trustpilot request for more details? Once we have your information, we’ll be able to resolve this for you quickly.
Kind regards,
The BusterBox Team 🐾
So it was my first time with Buster box…
So it was my first time with Buster box after a friend recommended them. The first box my boy received had two rope pull toys, two bags of treats and two chew treats. All in all he was quite happy. Love the fact that it gets delivered to the door.
18 de agosto de 2025
Opinião espontânea
Resposta da BusterBox
Hi Caroline,
Thank you so much for giving BusterBox a try — and a big welcome to the pack! 🐶💙 We’re so happy to hear your boy enjoyed his first box (those rope toys and treats are always a hit!). We love making things easy and fun with doorstep deliveries for our furry friends.
Can’t wait to send you both the next box of tail-wagging goodies! 🐾
— The BusterBox Team
Predatory company
Predatory company, once you in on a subscription you can't cancel it or change it. The first box was great some treats and lots of toys but every month after they're are loads of cheap toys and my dog isn't interested in 95% of them it's such a waste. I have contacted them to try and have more treats and less toys as it's so wasteful but they won't change or cancel the subscription for a year and it's really hard to actually cancel it they don't make it easy.
Avoid this company
5 de setembro de 2025
Opinião espontânea
Resposta da BusterBox
Hi Kieran,
I’m sorry to see your review, but I’d like to clarify what actually happened so there’s no confusion for others reading.
The only email we received from you was on September 5th, where you simply asked us to “cancel your account ASAP” because you felt there were too many toys. You didn’t mention anything about wanting to personalise your box. If you did we would have offered to personalise your box and apply changes to suit your pup.
I replied the same day to confirm that your account had been cancelled immediately and that no further payments would be taken.
I also thanked you and Ruby for being part of the BusterBox family and wished you both the very best.
Because we acted quickly, politely, and in line with your exact request, it’s disappointing to see such a negative review that doesn’t reflect what actually happened.
We’re always happy to work with customers to adjust or personalise their boxes if asked, and our priority is always to resolve things fairly and with care.
Kind regards,
The BusterBox Team 🐾
Lots of fun
We have just rescued two beautiful dogs. They have had a bad start in life so we wanted to do something special for them. They love playing with toys with wach other and we are teaching them to play with us as well. Due to this toys are absolutely wrecked, constantly. The toys from our first box are still (just about) hanging on to life and they have been ragged and dragged through our entire garden and back again. They love the treats and so does the neighbours dog! Looking forward to the next box which we have started a family gathering to watch how excited they get with their parcel. My only bad point, which isn't really enough to drop a star or anything, but worth mentioning, you can only put one dog on the order. Would be nice for the box to come to both of them.
29 de agosto de 2025
Opinião espontânea
Resposta da BusterBox
Hi Victoria,
Thank you so much for sharing your story ❤️ We’re so touched to hear about your rescue pups and how much joy they’re getting from their BusterBox. It sounds like they’re living their best lives — toys well-loved and all! 🐶🐾 We’re thrilled they (and the neighbour’s dog!) are enjoying the treats too.
We really appreciate your feedback about adding more than one dog to an order — that’s a great idea and something we’ll definitely pass on to the team. We can’t wait to send your next box and hear all about their excitement at your “family gathering”!
Lots of tail wags from everyone at BusterBox 🐾💙
Keep taking money without consent
This is a difficult one because honestly im not one to leave reviews, but my experience has been so bad I want to warn others.
I took out a subscription with busterbox in hopes that my fussy dog would like the treats and thought it would be cheaper as im always buying him treats and toys at the shop and just thought it would be easier this way. I will say I liked how convenient it is to get toys and treats delivered, however my experience has been nothing but easy.
Be aware that if you have a large dog the treats that they supply are mostly aimed at smaller dogs. A lot of the treats they put in the boxes are tiny, Like chihuahua sized. My dog also wouldnt eat any of the treats in any of the boxes. Because of this reason I messaged them basically saying that there's no point in continuing my subscription because my dog just simply doesnt eat the treats. They replied stating that they could change the treats and give him a toy only box which I thought was nice of them but unfortunately my dog just doesnt care about toys. I emailed them multiple times asking to cancel and they just ignored my emails and kept trying to take my money.
It got to a point where ive emailed them saying STOP and I do not give permission to take funds from my account and they are STILL TRYING. Ive had to change my account because ive tried blocking the payments but they are still able to take the money. Its been about 4 months since I sent the last email and they are still trying to take the money out my account but it keeps bouncing.
Honestly the customer service sucks. Its a real shame honestly
Wouldn't use this company again.
1 de dezembro de 2024
Opinião espontânea
Resposta da BusterBox
Hi Chloe,
We take all reviews seriously, but we do need to clarify a few points here. You’ve mentioned sending us emails, but we can assure you that we reply to every single email within 24 hours (excluding weekends, when our office is closed). If you have not received our replies, it may be that they are being filtered into your spam/junk folder.
We have also repeatedly requested the details of your account in order to assist you. Unfortunately, the only name we have been provided with is “KC Chloe”, which is not enough for us to locate your subscription. Without further information (such as the email address linked to your account or your postal address), it is simply impossible for us to take action on your behalf.
We would like to resolve this matter for you. Please contact us again by email bark@busterbox.com with your full details so we can identify your account and help you immediately. Until then, we cannot progress further.
Kind regards,
Mandy,
Customer Support Manager
Terrible customer service
Terrible customer service, I cancelled my subscription after the first 6 months but still got charged for a further 6 months. Numerous emails saying it was my fault for not cancelling, giving me wrong information about my subscription that is completely irrelevant to the current situation. Still awaiting a full refund!
18 de agosto de 2025
Opinião espontânea
The dogs love their Buster Box
The dogs and I are just loving our Buster Box that arrives every month.
It is so exciting for them to get the box. They all get very excited about the new toys and treats inside which are a great quality. The treats are so good and different every time so far.
This is a great company that brings joy to me and my dogs.
24 de agosto de 2025
Opinião espontânea
Resposta da BusterBox
Hi Mick,
Thank you so much for your kind words! 🐶💙
We’re thrilled to hear that you and your dogs love your monthly BusterBox — nothing makes us happier than knowing we’re bringing joy to both pups and their people. We’ll keep working to make each box full of exciting toys and tasty treats!
Big tail wags from all of us at BusterBox 🐾
12 months subscription is actually 13 months, very hard to get out of no matter what reason.
I signed up for the 12 months + splash pad last year in May.
Half way through I needed to cancel due to financial reasons and to be honest I didn't realize I signed up for the year - that is partly my fault not reading things but I didn't expect it to be this hard to get out the subscription...
They couldn't cancel it, they could only put it on pause for a few months so I did that , which I thought was very wrong as clearly if your dog passes or gets ill you still have to pay for the subscription...
Customer service is very efficient and friendly.
Anyway, so turns out 12 months subscription is actually 13 months as the first box you pay for that is cheaper is a promo box so doesn't count! typical isn't it haha - my advice is to avoid subscriptions or just make sure you know what your signing up for and read properly otherwise you'll end up having to pay every month for a whole year + more otherwise.
Apart from that, my dog liked the stuff a bit, i have a chihuahua and the toys were more for a cockerpoo which that's my other dog so he kept nicking them so maybe reducing the size of the toys for smaller dogs, she didn't like the treats much and for what you get i think £15-£17 is more realistic price. The first few months were good but toys wouldn't last 5 mins better to get a Kong Toy.
22 de agosto de 2025
Opinião espontânea
Resposta da BusterBox
Dear Tahlia,
Thank you for taking the time to share your experience with us. We’re sorry to hear that the subscription didn’t work out as you hoped, and we truly appreciate your honest feedback. We aim to make our subscription terms as clear as possible, and we’ll take your comments on communication and flexibility on board to improve our process.
We’re glad to hear our customer service team was able to assist you and that your dogs enjoyed parts of their boxes. We also appreciate your suggestions about toy sizes and pricing — these are valuable insights that we will pass on to our product team to consider for future boxes.
Thank you again for your feedback — it helps us make BusterBox better for all our customers.
— The BusterBox Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.