Buzz Retail Opiniões 

206
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a Bosch electric screwdriver £10 cheaper than Screwfix - excellent product this is my second one. Buzz delivered on time. Customer service is a bit offline and no rapid response but they do ge... Ver mais

Classificada 5 em 5 estrelas

Great delivery. Arrived within 48 hours from me ordering to it arriving. The Item, Dewalt large saw box, is excellent and the price was considerably lower than the major retailers. I fully recommen... Ver mais

Classificada 1 em 5 estrelas

I purchased some ONRUNNING trainers for my son for his holiday. He played tennis in them only for the mesh of the trainer to scare with a burn type hole clearly a poorly designed shoe. I reached out t... Ver mais

Classificada 5 em 5 estrelas

I was quite sceptical about buying from this company as i saw some negative reviews on here, but decided to risk it and pay by paypal. I bought ring doorbell from them at £20 cheaper than everywhere e... Ver mais


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

206 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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3,5

Todas as opiniões

(206)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I bought my Epson printer from this…

I bought my Epson printer from this website, which is working great and after looking around at the cost of inks I found they were as good as anybody on price. I got the printer 2 days after ordering which is very quick considering the free shipping charge.

6 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

On line purchase of printer

I purchased a HP laserjet printer and it is much cheaper than Curry’s. It delivered to me in perfect condition and within three days.
The communication between customers and sellers is first class, they inform the date of delivery.
Wonderful online company that I would buy with confidence.

24 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Super easy

Super easy, low price, fast delivery. What more can you ask for.

Will be buying again from you buzz!

21 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I received outstanding customer…

I received outstanding customer service, could not be happier, I purchases a ring doorbell from this website and it was delivered the very next day and in very secure packing.

Will certainly be buying again from this website.

17 de fevereiro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy anything from them

Do not buy anything from them! It's a Fraud!

They saying 3-5 working days.. Unfortunately after 10 days still waiting for my parcel and I had to call the delivery many times which are not able to deliver anything!

Totally a scam!

12 de fevereiro de 2020
logótipo da Buzz Retail

Resposta da Buzz Retail

Hello,

Your order was dispatched from our warehouse via Yodel, however, the courier was unable to locate your address on 4 different delivery attempts, so the parcel was returned back to us.

We investigated your delivery with Yodel however it was inconclusive as to why the driver was not delivering your parcel. We do try our best to make sure orders are delivered on time, however, occasionally we are let down by courier companies due to unforeseen circumstances. We have since changed our delivery partner.

We hope you understand that once an item leaves our warehouse we have limited control over the delivery and we trust our courier partners to do their job right which with your order did not happen.

We do once again apologize for the inconvenience caused.

Classificada 2 em 5 estrelas

Strange Experience

Strange Experience - But successful in the end - I eventually got what I ordered. I ordered 2 Samsung SSD drives at a very good price on the 16th Jan 2020. The first one arrived from Austria !? on the 21st of Jan, and the paperwork stated that I had ordered 1 but was charged the full price. I questioned this on the Buzz message system they replied quite quickly and they said it was a mistake and the 2nd was on its way, after a few days they gave me a UPS tracking number. The second part of the order arrived on the 3rd Feb 2020. So it took a while, and there was a degree of anxiety but all ok in the end. Overall the experience I think was poor because of the mistakes and use of a third party in Austria to deliver what I had ordered from a UK company. "Average" would have been receiving everything I ordered within a 2-3 days - this was less than average hence 2 stars = poor.

5 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

brilliant company

brilliant company, very polite staff, had a slight issue with the delivery however it was resolved very promptly and professionally.

1 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, there was a slight problem with a small dent on the outer box but that was quickly resolved by the outstanding customer service. Thank you for the pleasant experience

26 de janeiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

dont listen to the bad reviews!!

Thanks to all the reviews saying how bad these guys are and how they use your info etc, really worried me about my purchase. But it turned up today..all genuine and 2 days before I was told it’d be here. Can’t fault these guys just yet, fantastic prices which I can’t find anywhere else. And No I don’t work for them 😂.
Also I can’t see how these guys would be allowed to keep trading if they’re under investigation like some people have clearly lied about. All in all, I’d buy from these guys again...don’t let some of the bad reviews on here put you off a potential bargain! It’s all rubbish what has been said...keep it up buzz retail and I’ll be back :)

8 de janeiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great site with good prices

I ordered a Lego creator set from Buzz-Retail, at a considerable saving on RRP. It arrived on time, and was a 100% genuine item. Overall my experience with Buzz Retail was very positive and I wouldn't hesitate to use them again.

6 de janeiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I personally have had a wonderful…

I personally have had a wonderful experience with this company. I ordered a ring doorbell in nickel color for a Christmas gift a month ago, it turned out the person already had one so the item has to be returned!

Jessica made the whole experience very smooth, parcel-force collected the item from my address and i was refunded once the parcel was delivered back to them.

I will certainty be using this company in many future purchases!

30 de dezembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE BUZZ RETAIL

I am having a complete nightmare using Buzz Retail. I ordered a Christmas present on the 9th of December, and recieved a shipping notification on the 10th. It's now December 21st and I am still without my order... (an order over £80 - It is a lot of money!).

I have reached out to the Buzz Retail customer service department several times, each time I'm told my order will be "delivered today by the latest". They also tell me that they have requested the shipping details from DPD, but they (Buzz) have not provided these either. During the chain of messages they also informed me the shipping date was the 16th. One whole week after my order was placed, and several days after the confirmation of postage email on the 10th...

I have now raised a dispute via PayPal as I feel that this could be a scam. Especially reading the other reviews online.

I wouldn't reccomend using Buzz Retail at all, and would suggest paying slightly more for a product via Amazon, or a known and legitimate source.

Update - 100% a scam. I received an order today (24/12/19 - that was shipped yesterday) Buzz had confirmed to me on the 23rd that they would be able to re call my parcel from the DPD office, and a full refund would be provided on Friday. The product that arrived is from a company called Box (box.co.uk) after calling their customer support they told me they had NEVER heard of Buzz Retail and don't work with any 3rd party suppliers/ companies apart from Amazon and Ebay.

Buzz had told me the item was shipped on the 10th, as well as the 16th, they also told me that a delivery was attempted on the 12th... so why does the shipping information say the 23rd from Box?

Box are going to assist in tracing where this order came from - they can't refund the item as I haven't paid them, but Buzz.

Hopefully PayPal will help me resolve this. I had to order a second product due to the non delivery of the first - and need a refund from Buzz, and for this sudden delivery to be returned.

16/01/2020 - My saga was eventually resolved, and Buzz have provided a full refund. The whole process was exhausting. I firmly believe that Buzz are not a legitimate company, or if they are, operate in a very underhand manner. Throughout all my worries PayPal were fantastic.

21 de dezembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered 4 x Nintendo Switch games

Ordered 4 x Nintendo Switch games, absolutely fantastic service and were the cheapest online! Great communication from customer service (Jessica) and delivered next day. Highly recommend. Andrew.

7 de dezembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery and easy returns process

Fast delivery and easy returns process. I had bought 2 drills from this company and returned one because I changed my mind. They sent me a prepaid returns label and didn't charge for the return.

Brilliant service and would certainly recommend this retailer

1 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Follow up

Hi Guys,

The positive reviews are being left by the Buzz themselves. Be very very cautious here. You can tell by the quality of English used and that the positive reviews all focus on the same character in the same words. They also reported my comments and are actively trying to delete comments for the most minor terms and conditions errors.

23 de outubro de 2019
Opinião espontânea

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