Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Ver mais
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Leia as opiniões dos outros
My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.
Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience. My only criticism is the By Rotation fees can be a little steep so it c... Ver mais
The easiest experience ever! Really loved renting my dress from here and will definitely be doing it again.
Informações sobre a empresa
Escrito pela empresa
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Informações de contacto
3 Chandos St, W1G 9DH, London, Reino Unido
- hello@byrotation.com
- www.byrotation.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy and affordable
Such an easy way to rent an outfit. Great communication with renter.

Resposta da BYROTATION
Excellent service and will definitely…
Excellent service and will definitely use again, thank you!

Resposta da BYROTATION
Fabulous day at Ascot
It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing

Resposta da BYROTATION
Helping gain small income from this…
Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.

Resposta da BYROTATION
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!
Let me know if you'd like any changes!

Resposta da BYROTATION
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

Resposta da BYROTATION
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

Resposta da BYROTATION
First time using a hire service and…
First time using a hire service and would definitely do it again

Resposta da BYROTATION
Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

Resposta da BYROTATION
The app is really easy to use
The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

Resposta da BYROTATION
Shocking customer service experience , hacked on their app
I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

Resposta da BYROTATION
Easy uploading and fabulous selection…
Easy uploading and fabulous selection of items to rent ! Can’t wait to start earning

Resposta da BYROTATION
Not great
Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

Resposta da BYROTATION
Lender couldn’t find dress I had…
Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

Resposta da BYROTATION
Excellent platform which encourages…
Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

Resposta da BYROTATION
Great experience
Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

Resposta da BYROTATION
Always feel like a princess whenever I…
Always feel like a princess whenever I rent!

Resposta da BYROTATION
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