BYROTATIONOpiniões 

806
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Ver mais

Classificada 5 em 5 estrelas

My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.

Classificada 5 em 5 estrelas

Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience. My only criticism is the By Rotation fees can be a little steep so it c... Ver mais

Classificada 5 em 5 estrelas

The easiest experience ever! Really loved renting my dress from here and will definitely be doing it again.

Informações sobre a empresa

  1. Full Dress Rental Service
  2. Aluguer de disfarces
  3. Clube recreativo

Escrito pela empresa

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

806 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(806)

98 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy and affordable

Such an easy way to rent an outfit. Great communication with renter.

19 de junho de 2025
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Resposta da BYROTATION

We love how easy it is to rent too! Thanks for your feedback

Classificada 5 em 5 estrelas

Fabulous day at Ascot

It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing

19 de junho de 2025
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Resposta da BYROTATION

Thanks for your feedback!

Classificada 5 em 5 estrelas

Helping gain small income from this…

Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.

12 de junho de 2025
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Resposta da BYROTATION

Thank you for your feedback on our quick support!

Classificada 1 em 5 estrelas

AVOID AT ALL COSTS


AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!

Let me know if you'd like any changes!

10 de junho de 2025
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Resposta da BYROTATION

Thank you for your feedback, and we're truly sorry to hear about your experience.

We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.

Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.

We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.

Classificada 5 em 5 estrelas

Brilliant experience renting out a…

Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

28 de maio de 2025
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Resposta da BYROTATION

Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.

Classificada 5 em 5 estrelas

By rotation is super easy to use for…

By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

7 de junho de 2025
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Resposta da BYROTATION

Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!

Classificada 5 em 5 estrelas

Brilliant app and experience!

All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

30 de maio de 2025
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Resposta da BYROTATION

Thanks for your feedback Jane!

Classificada 5 em 5 estrelas

The app is really easy to use

The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

22 de maio de 2025
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Resposta da BYROTATION

Thanks for your feedback Lydia!

Classificada 1 em 5 estrelas

Shocking customer service experience , hacked on their app

I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

21 de maio de 2025
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Resposta da BYROTATION

Thank you for taking the time to leave a review. We’re sorry to hear about your experience.

While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.

We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.

Thank you again for your feedback, it’s important to us as we work to better protect and support our users.

Classificada 3 em 5 estrelas

Not great

Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

27 de maio de 2025
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Resposta da BYROTATION

Hi Regan,
We are sorry to hear there was no reply to your email. Our customer service team prides themselves on responses within 24 hours, so it's unlikely your email reached the correct inbox. Despite this we're very glad you enjoyed wearing the rentals! For future, you can contact our team at help@byrotation.com

Classificada 1 em 5 estrelas

Lender couldn’t find dress I had…

Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

16 de maio de 2025
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Resposta da BYROTATION

Hi there, we are so sorry to hear the item arrived in an unexpected condition. You can check out our Top Lender's section on the website, where we have highlighted our most experienced and trusted user's on the app. Hope this helps for your next renting experience!

Classificada 5 em 5 estrelas

Excellent platform which encourages…

Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

17 de maio de 2025
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Resposta da BYROTATION

Thanks for your feedback!

Classificada 5 em 5 estrelas

Great experience

Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

17 de maio de 2025
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Resposta da BYROTATION

Thanks for your feedback, renting is better for the planet!

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