Cahoot Opiniões 442

This company is a disaster.
Today is 21st April.
I have savings with quite a few institutions and all have given me interest statements for last financial year so I can complete my tax return - bar one - Cahoot. They don't mention interest at all and some operative called Kris seems to think this is OK and refers me to my Account Summary document (which is silent on the subject of interest)
Steer clear. I'm going to move my money.

I can't remember anything negative upon opening my account last year. I don't use phone but a PC or lap top to log in. I have never had any problems whatsoever in withdrawing money, paying bills or transferring to my bank account. I felt I had to review having seen all the negative reviews. I can hardly believe what I'm reading! Cahoot have great rates and straighforward banking imo

Absolutely useless website with no app. Pathetic for a supposedly modern bank using current technology.
Once I can actually connect to the website again, I will be closing my accoutn with this rubbish bank.

No idea what other people are talking about! Easy to sign up, easy to log into account, don’t need an app, instant transfer, love them!

Wish I had read reviews before I opened an account. Ive been with Santander for years so assumed Cahoot would be ok. How wrong was I. 2 weeks on and still can't get access to see money in my account. Locked out because I entered wrong code from their letters. Now I have to wait another 2-3 weeks to try again. Totally useless bank and as soon as I get access to my deposited money (which they accepted no problem!!) I will move it to a decent bank

With them(Simple Saver Issue 13) for only 3 months before closing account.

Difficulty in accessing website. Final straw was the reduced interest rate.

I applied for an account, a week later they said I needed a different proof of address. All fine, I sent that and was accepted. They sent the letters with the temporary password and number. The first letter came 3 weeks later, the second never came. After several calls with customer support, we agreed they should be resent. They both finally came 10 days later. This was over 1 month after they sent the first letters. I then tried to transfer money in, nothing happened. Turns out they wanted even more documents for the anti fraud, and I needed to upload to the 'document upload hub'. I tried several times but was told my details didn't match when I never had any issues with customer support identifying my account. After 30 mins on the phone I was told the person that can provide me with the correct OLA number had left for the day. I rang the next day, and after another 30 minutes I was provided with an OLA number that didnt work.

I applied for the account on the 2nd of February. I gave up trying to give them my money on the 26th of March. Terrible company, the customer support staff were very nice though.

I signed up for their savings account today and have already made several transactions that all went smoothly. I'm happy so far.

Cannot fault the people who work there, it is not their fault!
The systems are terrible apparently it's fine to not be able to offer a statement for your account for nearly 48hours when every single other bank, including their own Santander, offer it instantly online. Archaic and cost me dearly with mortgage rates rising daily.
Safe to say will be closing the account and st only advising anyone I know or who is fortunate to read this before opening an account...don't do it!!

They have been holding onto my month for 3 weeks now Taking over a week to nail out new security details Awful customer service and stalling techniques

Wouldn’t bother, you’ve more chance of getting into Epsteins files then you have your own bank account.

Unable to login to my account here.

I agree with others that their online presence is extremely outdated with no mobile app and a website which is reminiscent of an old Santander interface from 20 years ago. Many of the tabs are no longer relevant and there is only the desktop version so not easy to navigate on a mobile phone. I've not had cause to phone them so can't comment on their customer service. So why 4 stars?? Simply because they are owned by Santander giving financial muscle and security and they offer some of the very best market leading interest rates for savers like me. I'm a realist prepared to accept their weaknesses and lack of investment in apps/website in exchange for a good return on my savings. I have found that Cahoot transfers to and from my Santander current account happen immediately but can't speak for transfers to or from other banks.

What a racket Cahoot are!
Seriously, been locked out of my account twice. Had to wait nearly a week for a
reset number! Then, still got locked out of account.
Do not and i repeat! Do not bother with these cowboys. Customer service is non existent and they run a business like back in the 80's
Luckily, i only started my
account with £5, which they still have!
Awful

Just received an email from Cahoot to say the interest rate on my account will be dropping. The reason listed for the drop was 'we are reducing the rate due to the rate drop we received'. There has been no BOE rate drop. Funnily enough the Santander mortgage rate I'm on didn't drop.

Completed the entry form on line and received an email stating my account was open. I could now pay money into the account number stated. Not sure if this is a genuine account or for who. However, I now have to wait for 7 days for 2 letters stating temporary password and security number to actually sign in. No way do I want to wait for my confirmation. This company is not for me. No contact since completing my application

Cahoot 3 months to close account and get funds returned. Countless times told closed and funds returned- the account was never closed. Customer services some OK most were arrogant and hate to say it lied too. At no time did they contact me even though confirmed mobile number loads of time. Turned out they dropped a digit in the number - OK can happen but NOT after repeatedly providing a valid number. With such a poor rating damaging the Stantandar brand you would expect stantandar to act and close Cahoot down. Finally got rid of them - To call them grim would be a compliment. They are horrendously bad. Matin Lewis recomendation have my doubts as well a bit of due diligence on recomendations before quoting interest rates big mistake trusting his web site

Just mirroring what other users have said here ! ..A word of warning to other "customers" of Cahoot who are having trouble logging in to their accounts ..Have just spoken to a gentleman at Cahoot who has explained how their system works .

Stage one - You try and log in to your account and for whatever reason you are told that the details do not match ...so human nature being what it is you try again then several times , perhaps using different browsers and different devices but it fails multiple times .............so you are now blocked .

Stage Two
Then you ask for your password etc to be re-set and you are told by Cahoot that your details will be sent to you in the post via two different letters which will be received separately
After a week you receive letter one at which point you are told to wait for receipt of the second letter in the post which will allow you to access your account .

so far so good .

Stage Three

Unfortunately as I am a human being and therefore fallible!.. in between the two letters being generated at Cahoot and being sent in the post I made the fateful "error" ...of trying one last time logging in with my original security information ...BIG MISTAKE !!

Stage Four

When I have the two letters in my hand I then try to log in to my account but because in between the two letters being received I have tried to log in with my old details the new details have also become invalid ! and so again I can't get access to my funds

As I mentioned I spoke to Cahoot on the telephone and they explained what has happened albeit in a rather brusque discourteous manner .

Stage Five

I am now waiting to receive another pair of letters so that I can access my funds but I am now aware that I mustn't touch anything until they arrive !.

Stage Six

Now considering whether to Stick with Cahoot ( My wife also) or to switch .

These sort of technological log jams do cause a rather nasty taste in the mouth and ones that can be avoided by a little human empathy and an improvement in operational systems .. Not everyone can just hang around waiting for letters in the post to eventually turn up so that they can access their money.

Hey Ho - Modern Britain .

Laughably bad!

I am trying to close a savings account with no money in it. They have asked me to provide various bits of information which I have provided. I have asked why they have not closed my account. They said because I need to provide the information they requested. The information I have ALREADY provided. We have now had about 6 exchanges. AVOID this bank like the plague - they are incompetent.

Well sorry to say, but surely customers realised how Cahoot operates for this account?
Patience is involved and common problem being logged out with incorrect password , well this happened to me with other Banks (and usual?) so be fair. If you need Apps. then go for Banks that deal with them!